TSRCoryS

Post metadata recovered from a search result; body not captured.

Post metadata recovered from a search result; body not captured.

Post metadata recovered from a search result; body not captured.

This definitely does NOT sound like a problem with the onboard sound device. however, if you would like to be certain, you may want to go into the Device Manager (Right-click on My Computer, choose "Properties" and then clik on the Hardwar...

Thanks for the info- we have had some T-Online subscribers unable to connect. When troubleshooting with these players, T-Online's support teams had not mentioned anything about a proxy. Are you still able to use the service with the softwa...

The MxO servers are down for a scheduled restart beginning at 4:00 AM PST. The downtime is expected to last about one hour. Sorry this did not make it to the Announcements forum.

You will need to split it up into multiple replies tot his thread. It's usually easiest to break it up and post one or 2 sections at a time.

I should make a "Phi's posts" sticky.

1 fps is usually a sign of a misconfigured graphics driver, or another program seriously interfering with the game engine operating correctly. It's a little hard to diagnose without some more information. However, a clean boot can usually...

If we could get your system information, we could try making a few determinations. I'd like you to take a look at this website: http://www.hardocp.com/article.html?art=OTI0 This is a review on a hardcore gaming system offered by Dell. Out...

deathrules You will want to make certain that you have re-allowed Matrix.exe and Launcher.exe through your firewall for full access tot he internet. You will also want to try turning off the firewall's real-time virus scanner. If the virus...

The ATi VPU recovery feature was a great idea, with seemingly poor implementation. THat is, the error seems to cause a lot of problems- but then, no one reports when it works correctly. The VPU recovery feature is designed to prevent blues...

You just have to realize the truth- there is no message. and then yu will realize it was not the message that is blank, but yourself.

These are both ways I have used for removing stubborn programs. You may also want to try a program like Brute Force Uninstaller to make it Go Away™

Well need to know some stuff to really help you. The first thing tot ry is to simply rename your Profiles folder in your MxO directory from Profiles to Profiles1. Try logging in again. If that does not work, please see this thread .

The GeForce 5200 card can be updated with the regular Forceware drivers offered by nVidia . Just download the most recent ones. However, if you run into problems, use Add/Remove programs to uninstall those drivers, and then get the 71.89 d...

What firewall do you use? Try turning it ON, but forcing Launcher.exe and Matrix.exe as Full Access tothe Internet in the firewall configuration options. Also, make sure you either open your router, or configure it for MxO. Could we get th...

You may also want to try MOVING that file from your MxO directory (usually C:\Program Files\Monolith Productions\The Matrix Online\) and then do the same Full Scan suggested earlier. If the file is somehow corrupt and is not caught by the...

That does not sound right. However, if you sould post the parts of your DXDIAG down to through the Sound devices, I can try to figureout what that other Tech means.

See my other post. But, the steps above are the best way to install drivers and cause the least amount of problems.

They may be talking about a VIA all-in-one driver which includea the GART driver. however, without your system specs, we can't verify you even have a board based on a VIA chipset. The VIA chipset software is here (but ONLY get this if your...

I don't doubt you- it's just suggested because this board is for client-side troubleshooting only. If the lag is server-side, the Devs need to be made aware with a /bug. if it persists through a reboot of the servers, that needs to be /bug...

If you got as far as credit card information, then the key was never registered before. Once a key has been registered, it is permanently on the account- it can't be removed, even by cancelling the account. Seeing as how you got that far,...

You seem pretty technically ept, so you may want to try this: Remove the pagefile, do a surface scan on the drive, defragment the drive, and set a static pagefile of 1024 or 2048 MB. Also, try the brand new Catalyst 6.2 drivers, as they se...

If he does have a router, he should make sure these ports are open if resetting does not work: http://mxoboards.station.sony.com/matrix/board/message?board.id=techsupport&message.id=8065 Also, Internet Explorer must not be set to Work Offl...

Well, that's odd. here's what I would try: 1. Get the Catalyst Uninstaller from ATi. 2. Get the 6.2 drivers released by ATi yesterday. 3. Get the Microsoft .NET Framewrok from Microsoft. 4. Save all of these to your Desktop. 5. Stop doing...

I'll need to log in and verify this, then get in touch with the In-Game team. Check my PM to you for the info I need, and DO NOT post that information in the forums.

Please see my PM, iceman6074.

Have you tried the previous steps listed? Also, try doing some regular performance tewaks- run a defrag on the machine, reduce the background tasks to as few as possible, run the game in a higher performance mode, etc. If you are forcing a...

Actually...no, we don't. The information passed along to us techs when the game was merged wa something like this: We are getting MxO. Error code -2 and -12 are usually "connection related" The UI settings are in the Profiles folder. Good...

Please make sure you have turned off your software firewall, disabled the real-time scanner on your antivirus, and removed your router while you are patching.

What sound card do you have, and are the drivers up-to-date? You should make sure that your sound drivers are the newest available from the manufacturer, and that they are properly installed.

That is a monster of a system. make sure you have the latest firmware for your router, and that you have turned off all of your antivirus and firewall software that may be running while the game is played.

If you continuously have this error, please PM me with your Station name, your server name, and your character name. I can tyr to kick the character out for you. also, does this occur on multiple characters, or just one?

Does this occur on multiple machines, or persist across multiple installs of the game?

We have hear that, for GeForce 4 and below cards, using an older driver, such as the 61.77 video drivers, helps with missing/warped/colored text problems.

Have you changed any of the Overlay settings in your Display Properties->Advanced menu? Most options for overlay apply only when a 3D application is running, and may override any application-specific preferences.

This can also occur if your graphics card or driver are not supported, or an invalid screen resolution/refresh rate or other graphic setting has been saved in your CFG files. You may want to verify that your graphics card is supported by t...

The Account Department can try to locate his old account. Please make sure he calls/emails/chats because only the original owner of an account will be able to recover it. They can also give him instructions to convert the MxO account from...

Direct2Drive will sell you an account key, as well as allowing you to download the install from their servers. This is usually a less-expensive (and if you have good broadband, faster as well) way of purchasing games, but be aware that yu...

They are coming down for maintenance today. Should be back up after an hour or so.

The Test server is online and working- even during the maintenance tonight. You may want to try typing your password into Notepad to verify it is correct, then highlight-it and click "Copy". When you log into MxO, type your name and press...

Unfortunately, I don't know the answer to this. Off-hand, I would say no, because mot MMOs aren't set up for that sort of thing. I've never even tried setting up the game to work with a gamepad. Guess it's time to break out my PS2 controll...

Are there other players who can post their experience running MxO under Windows 2000? What Service pack do you have, and did you need to do anything special to get the game running? I don't have a 2000 box at the moment, so I am unaware of...

Everyone needs an off-topic moment now and again. So far as I am concerned, this thread can stay alive for awhile.

You've done the steps I would recommend at first. You can try this suggestion, but if you continue to experience the pronblem, we'll need your system information . Try going into your Matrix Online directory (usually C:\Program Files\Monol...

He thinks he can muscle in on my territory, eh? Well...I guess he can. But I can ninja-edit his posts. So there.

Sent. Check your e-mail guys, and let me know your results please.

Matrix dorectory (usually C:\Program Files\Monolith Productions\The Matrix Online) and check that none of the files in your Profiles directory or sub-directory are set to read-only. Also, if you have multiple Profiles folders (such as Prof...

When you take a screenshot in-game, the game has to search your MxO directory for your previous shots, so it knows what number youa re on, and what number to save the new one as. As your screenshots grow in number, it takes longer to searc...

pixelsoul What graphics card are you using, and what version of the drivers? This is usually caused by an outdated or corrupt graphics driver, as was previously stated. If you already know what version fo the Catalyst drivers to install, I...

Thanks for the update. It's odd that a system restore to an earlier point did not put the graphics drivers back to that state for you. What version of the drivers are you using, on what graphics card, in case others run into a similar prob...

In general, you can set up "Port Triggering" to allow our games to connect. To do so, you need to set up the start and end port of the Trigger range to be 7000, and for the Triggered range, use the start port 1023 and the end port 65535. T...

Is your DL modem also a wireless router? Are you using a router as well as the DSL modem? I ask because it seems that the first hop in your traces are going to a router (192.168.0.1) and that packetloss (of only a single packet, one time,...

When you cancel Station Access, you have to wait for the account to run out of the time you have paid for, before you can resubscribe using any other method. Simply wait for the game time to expire, and then log in to MxO. You will be auto...

That's great advice. This is why MxO is my favorite community!

Try this: Click on Start->Runa nd type CMD Press Enter At the command prompt, type tracert patch.matrixonline.com >> C:\mxoinfo.txt NOTE: The syntax is [command][spacebar][the server to test][space][two > to indicate an output to a file][s...

Try toggling a Full System Scan at the Launcher. Toggle it where you enter your name and password, not on the EULA screen, and see if it requires patching. it is possible some of the files in your game directory need to be updated. You may...

MxO does not officially support SLi. Do any other players run with SLi? What drivers do you use, and what settings have you changed to get it working?

One thing many players have done to get non-functioning sound working again is to install and update Windows media Player 10, which includes access to many new codecs that may be missing or outdated on your system. Have you tried this?