Error code -2 on first install

#12400008372 01/30/2006 18:17:49 Error code -2 on first install

Hi there
I just got the game and installed it, but i've a big trouble with the update.
If the updater just dont hang (I have to restart) after a couple hours I get that message :"Patch system error (result code -2)
Newly-created file failed digest check. Virus infection or disk write error"
File in question is Dialog.pbk (and sometimes sounds_b.pbk.
I have no virus infection and my hard drives is in perfect health (chkdsk in dos mode, scandisk in windows, even a defrag before game installation) unless incompatibility with maxtor sata hd ?
I've checked forum/faq/Live help, nothing helps (no router, disabled firewall, tried half a dozen proxys in europe, delete faulty files, _xxxx folders, no preferences folder).
By the way the guys in Live chat dont give much info.
Last thing i'm gonna do is try to get the digital download and see if I can make this one work.
I'm waiting for an anwser from soe after the mail I've send them.
So if anyone as a suggestion, I would be glad to hear it SMILEY

.
I've also tought about geting the file from someone who have the game patched. If someone is hosting a ftp or is willing to send the file with icq or msn, please pm me. Thanks SMILEY

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I've tried the trick that is using proxie but the one posted does not work, and the link who should give more proxies is not valid. I've tried many proxies across europe but it did not change, still error -2 (or error -36 with patcher)
More info :

My isp is Free, in France.
Host Name . . . . . . . . . . . . : perso-dbd43ef97
   Primary DNS Suffix . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
   Physical Address. . . . . . . . . : 00-11-D8-18-79-F4

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   IP Address. . . . . . . . . . . . : 82.224.155.82

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Default Gateway . . . . . . . . . : 82.224.155.254

   DHCP Server . . . . . . . . . . . : 81.56.58.254

   DNS Servers . . . . . . . . . . . : 212.27.53.252
                                      212.27.54.252

Tracing route to vector.matrixonline.com [199.108.0.80]

over a maximum of 30 hops:

1    26 ms    25 ms    27 ms 82.224.155.254

2    25 ms    25 ms     *     p19-6k-2-a5.routers.proxad.net [213.228.5.254]

3     *        *        *     Request timed out.

4    27 ms    27 ms    27 ms tengige0-15-0-1-52.auvtr1.Aubervilliers.opentransit.net [193.251.247.45]

5    26 ms    26 ms    26 ms po11-0.pascr3.Paris.opentransit.net [193.251.243.78]

Tracing route to vector.matrixonline.com [199.108.0.80]

over a maximum of 30 hops:

1    26 ms    26 ms    25 ms 82.224.155.254

2    25 ms     *        *     p19-6k-2-a5.routers.proxad.net [213.228.5.254]

3    25 ms     *       26 ms th2-6k-1-po1.intf.routers.proxad.net [212.27.50.13]

4    34 ms     *       27 ms tengige0-15-0-1-52.auvtr1.Aubervilliers.opentransit.net [193.251.247.45]

5    26 ms    25 ms    26 ms po11-0.pascr3.Paris.opentransit.net [193.251.243.78]

6    36 ms    35 ms    36 ms po10-0.loncr3.London.opentransit.net [193.251.242.18]

7    38 ms    37 ms    35 ms level3-1.GW.opentransit.net [193.251.240.218]

8    36 ms    36 ms    36 ms ae-0-51.bbr1.London1.Level3.net [212.187.131.1]

9   181 ms   225 ms   178 ms so-3-0-0.mp1.SanDiego1.Level3.net [64.159.1.137]

10   179 ms   179 ms   179 ms so-10-0.hsa1.SanDiego1.Level3.net [4.68.113.38]

11   244 ms   211 ms   223 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]

12   181 ms   181 ms   181 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82]

13   179 ms   182 ms   182 ms sdkmxo-03-01.thematrixonline.com [199.108.0.80]

Trace complete.

Tracing route to recursion.matrixonline.com [199.108.0.73]

over a maximum of 30 hops:

1    25 ms    26 ms    26 ms 82.224.155.254

2    26 ms     *        *     p19-6k-2-a5.routers.proxad.net [213.228.5.254]

3    30 ms     *        *     th2-6k-1-po1.intf.routers.proxad.net [212.27.50.13]

4    30 ms    29 ms    39 ms tengige0-15-0-1-52.auvtr1.Aubervilliers.opentransit.net [193.251.247.45]

5    26 ms    26 ms    26 ms po11-0.pascr3.Paris.opentransit.net [193.251.243.78]

6    36 ms    36 ms    35 ms po10-0.loncr3.London.opentransit.net [193.251.242.18]

7    36 ms    38 ms    37 ms level3-1.GW.opentransit.net [193.251.240.218]

8    36 ms    36 ms    36 ms ae-0-51.bbr1.London1.Level3.net [212.187.131.1]

9   220 ms   177 ms   180 ms as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149]

10   178 ms   178 ms   177 ms so-10-0.hsa1.SanDiego1.Level3.net [4.68.113.38]

11   180 ms   180 ms   180 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]

12   286 ms   235 ms   215 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82]

13   180 ms   178 ms   180 ms sdkmxo-01-02.thematrixonline.com [199.108.0.73]

Trace complete.

#12400008373 01/30/2006 18:20:16 Re: Error code -2 on first install

Sorry for the Triple post lol, was not intended. I clicked just once on that submit buton :smileyvery-happy:
Please if the admin could delete those doubles,thanks.

#12400008374 01/30/2006 19:53:54 Re: Error code -2 on first install

firstly:

it's "vector-hostile.matrixonline.com" not "vector.matrixonline.com"

I am guessing you are running windows 98.

Please post things like your processor make, model and speed, how much ram you have and version of windows.

Secondly as a starting point to get you going, do the following:

If you are running windows 2000 or XP make sure you you have local administrator access. (if you don't know how to do this ask and I'll post a specific thread about it)
If you are running windows 95 or ME then buy a newer copy of windows
If you are running windows 98... I feel sorry for you
uninstall MxO
Delete any remaining install directory ( Do this CAREFULLY as deleting the wrong directory will mean that you may have to reinstall other programs, or you may lose other important information. )
Reinstall the game off the CDs
make sure that the install directory ( "c:\Program Files\Monolith Productions\The Matrix Online" by default) is not read only.
run the patcher and click the "full system check" switch.

phiAU - The Kings of Never - noblesse oblige

#12400008392 01/31/2006 15:16:32 Re: Error code -2 on first install

OS is Windows 2000 (win 98 is by far more stable than 95 and Me btw).
About the traceroute : just copy pasted ips from the permanent topics.

PROBLEM SOLVED : i have dual boot, I installed the game via digital download on my Win XP partition. All works fine this way (same provider, connection, software firewall etc).
Is it coming from the os ? dunno.

#12400008393 01/31/2006 15:19:28 Re: Error code -2 on first install

Benden wrote:
OS is Windows 2000 (win 98 is by far more stable than 95 and Me btw).
About the traceroute : just copy pasted ips from the permanent topics.

PROBLEM SOLVED : i have dual boot, I installed the game via digital download on my Win XP partition. All works fine this way (same provider, connection, software firewall etc).
Is it coming from the os ? dunno.

How dare you say Windows ME! You should be killed for this SMILEY

Ahhh...we all love Windows...some of us don't know it yet O_O (Glad to see your problem is fixed)

#12400008398 02/01/2006 02:07:48 Re: Error code -2 on first install

Are there other players who can post their experience running MxO under Windows 2000? What Service pack do you have, and did you need to do anything special to get the game running? I don't have a 2000 box at the moment, so I am unaware of any compatibility issues that may arise from playing under that OS. I would like to hear from those of you who can or cannot get the game to run on it.

#12400008411 02/01/2006 15:30:06 Re: Error code -2 on first install

The problem IS caused by an OS conflict (Win98 has issues auto configuring network hardware properly - hence the old restart after changing IP address). Just use it under WinXP single boot system.