My Friend needs help - MXO Forum Archive

#12400008431 02/02/2006 13:03:37 My Friend needs help

My friend used to be a MXO player well before SOE took over the game..

Now the problem he has is that he quit playing and never got round to converting his account to SOE station pass..

Now he cant remember his account details to do a convert to SOE.

So is there anyway he can retrive his old account details so he can then convert to a station account..

Thanks

#12400008432 02/02/2006 13:10:24 Re: My Friend needs help

Tech support can't help you, but you can have your friend contact SOE billing and see what they can do.

Heres the contact info.

#12400008445 02/03/2006 04:24:06 Re: My Friend needs help

The Account Department can try to locate his old account. Please make sure he calls/emails/chats because only the original owner of an account will be able to recover it. They can also give him instructions to convert the MxO account from WB's old system to ours.

#12400008472 02/06/2006 05:58:33 Re: My Friend needs help

TSRCoryS wrote:
The Account Department can try to locate his old account. Please make sure he calls/emails/chats because only the original owner of an account will be able to recover it. They can also give him instructions to convert the MxO account from WB's old system to ours.

Can i have a Phone number to ring for the united kingdom please so i can pass it onto him..

As he said sent email's But it seems that the CSR's dont understand the problem they keep telling him how to retrive a station account even that he has told them on four diffrent emails that its his old WB user and pass hes trying to get not a station pass..

#12400008474 02/06/2006 07:47:04 Re: My Friend needs help

You can find that info here:

Click Me!

#12400008483 02/06/2006 10:17:14 Re: My Friend needs help

Fickey wrote:
You can find that info here:

Click Me!

Tried that no good those numbers are USA and the one's that say europe are USA aswell..

#12400008485 02/06/2006 10:56:32 Re: My Friend needs help

Then you can send them a email or use live chat and request that info....if they give you whats on that page then I don't know what to tell you.

#12400008490 02/06/2006 13:14:46 Re: My Friend needs help

Support contacts for US & Canada and Europe are also located on this page on DN1 like Fickey said.

CD Replacement and Warranty: +44 (0) 208 996 4444
Billing, Registration and Technical Support: +44 (0) 845 600 4263

Available between 9am and 5.30pm GMT. SMILEY

So if your calling from the UK you dial 0845 6004263 for Billing, Registration and Technical Support.

Or like Fickey said, try live chat

Jeffers

Message Edited by jeffers on 02-06-200609:17 PM