TSRDavidK

Thanks for the assist Jeffers. In case the big red text was not enough, creating a new character with the same name will overwrite our server's log files for the character and a GM will not be able to recover it. /ccr in game to contact a...

If phi's suggestion does not work for you, try renaming your InstallShield Engine folder (found by default here: C:\Program Files\Common Files\InstallShield\Engine) then try running the installer again.

Thanks for the assist Jeffers.

Try turning down the Hardware Sound Acceleration. To do so, use the following steps. 1. Click on your Start button and click on Run. 2. Type "dxdiag" into the Open box and press OK. 3. After the DirectX Diagnostic Tool opens, click on the...

Hello Olbaid, I should have already fixed this in the Character Login Issues thread. Let me know if you have further issues.

Great, glad to hear it is working now. Let me know if you have further issues.

Nice catch phi, don't know how I missed that. Please note that we cannot guarantee performance on beta software. Vista is not currently a supported OS.

Odd, I didn't change anything. Regardless, it should be included in this post as well.

I appear to be timing out after hitting some securenet servers when I try to trace to you. You may want to try contacting them and seeing if they can trace the cause of this timeout. I have included my trace results below. Tracing route to...

Who is your provider, by the way? Securenet?

And is that the same IP that it is currently giving you if you type ipconfig from your command prompt?

Do you know if your IP is static? I receive some weird results when I tracing to the one in the IP address you provided earlier. Could you try going to myip.station.sony.com and giving the IP address it gives you?

Hi MrMatador1, Try deleting your options.cfg file and then running a full scan. Also, make sure your sound drivers are up to date.

File corruption could be a cause of game lock ups. Make the following changes in your Matrix Online directory (usually locate at C:\Program Files\Monolith Productions\The Matrix Online or C:\Program Files\Sony\The Matrix Online\): 1.) Plea...

Yes, the parental controls will work for any SOE games. If you need help setting it up, contact account support from the information listed in my signature.

Try running under a clean boot , and make sure you are not running any AntiVirus or Firewall software in the background.

As Jeffers said, instructions of getting the information requested can be found at this link .

What error message do you get on the crash? Does it go to desktop, or just lock up?

Are you still experiencing this problem, DucKKeRR? It should have been resolved. Please limit your posting on the matter to a single thread.

By Provider, I mean the company that provides your Internet access. Make sure they allow access to all the following ports. TCP range: 10000 to 11000 (incoming & outgoing traffic) UDP range: 10000 to 11000 (incoming & outgoing traffic) TCP...

Hello MasterYhack, Do you receive any error message on the crash? Can you reply with the requested system information ?

Thanks for the assist Jeffers.

Who is your provider? Do they block any ports?

Well, there are no timeouts, but your trace times are running awfully high. What kind of Internet connection do you have?

Could you try running a trace to our patch server and includeing the results as well? tracert patch.matrixonline.com>> c:\mxoinfo.txt

Alright, great. Could you get us your system info ?

Like Jeffer's said, I would just hold off for the response from the supervisor. Thanks for you patience.

Thanks for the tip jeffers. Did you do anything to fix it Shadowsleechers? If so, would you mind letting us know? Thanks.

Let's keep this on topic people. shmate, if you can provide your system info , we can look into this further for you.

Sorry I couldn't get to you sooner 867. I do not work weekends.

Can you provide the complete results? That is just the ipconfig.

I released your account earlier. Please note that Tech Support is not available over the weekend.

No problem, sorry I couldn't be of more assistance.

Unfortunately, there is no way to directly exchange items between characters on the same account. You may want to try /ccr again, but the only way to do it would be for a GM to remove the item, then re-create it, and that is only done at t...

Fine, show me up why don't you?

Also, I see you still haven't posted the info. Are you still not able to sign in?

Glad to hear it is working. Let us know if you have further problems.

No problem! Get it up as soon as possible and I will take care of it for you.

Thanks for the assist, Chuui.

Hello Senator-X, In addition to Vesuveus' suggestion, the "no available render modes detected" error points to a video problem. You may want to try deleting client.dll from the MXO folder and running a full scan, but if that doesn't work,...

Have you tried running the full scan from the launcher? That worked for Haetron.

Hello Vesuveus, Please post the requested information here .

Great, glad to hear my suggestion helped with something at least. Let us know if you have further problems.

Don't worry about it Loengard, it happens to the best of us, and this might help someone in the future. Just for future reference, the Cyclic Redundancy Check error is a generic system error that basically means your computer cannot read t...

Are you running any firewall software on your computer? What kind? If so, I would recommend disabling it, as well as running under a clean boot .

Hi fodfoodofododfod, Our authentication servers should be currently up, so it sounds like a connection related problem. What kind of Internet connection do you have? Do you connect through a router? If so, have you tried bypassing it? Are...

Thanks again phi. If you have any issues with converting resik13, please contact Tech / Account support from the links listed in my signature.

Thanks for the assist Phi. Many people were receiving this error due to the server downtime, but they should be resolved now. If you still cannot log in, please repost the requested info here again, and I will get it sorted out.

What would I do without you, Jeffers? Glad your issue was resolved, P1A7INUMP1A7YPUS.

That is odd. Are you still having this problem? It seems to be some sort of in game bug. You may want to try petitioning to a GM using the /ccr command.

As it should P1A7INUMP1A7YPUS. Let us know if you have further problems.

Thanks for the assist Jeffers.

Thanks for the tips 5hauntaylor88. Defragging is good to do after multiple installs, and could cause long startups. I noticed you say you are only booting with your AntiVirus running. How did you disable the rest of the processes? You may...

I would say that setting up a new server farm for European customers would be unrealistic due to the cost of maintaining new servers. It is always a possibility, and if you would like to submit feedback about it, I would suggest you do so....

Hi XRontix, That video card should perform very well with MXO.

Hello Zacharias, Distance from a server can indeed affect your ping. Unfortunately, that is simply a fact of life. Besides setting up a new server farm closer to where you live (which, by the way, is unlikely) there is nothing much we can...

Did you try what I suggested? Are you still experiencing the problem?

Zacharias doesn't count. If I recall, you were getting decent frame rates, but poor ping, correct? So your video card should be fine.

I am not 100% positive, but I believe his hotkeys are reverting back to default everytime he leaves the game. Sounds to me like a possible UI corruption. Correct me if I am wrong, Triface.

I wouldn't worry about the RAM too much. That might help performance but will not generally stop a crash. You may want to try running under a clean boot, as is described here . You may also want to check for dust build up / overheating. Ma...