Server not found. (Server name cannot be resolved).

I keep get that message ^ when I try to start up the launcher. Can anyone help me?

Rather an interesting one I haven't seen before.

Where abouts do you get this error message?

Can you post the results of the network information in the thread at the top of the forum called "Please Read before Posting".

Jeffers

try doing a full launcher check.

if that fails check the game folder for a custom script pointing to the test server as some people accidentaly added it to their normal game folder so the launcher is now looking at a disconnected server to play on.

hope that helps

i think the filename is client.cfg not 100% sure

gah i meant to say "useropts.cfg"

if thats in there then try moving it out of the mxo folder to see if you can log in. if not do what jeffers said

No, it's definitely their DNS server.

I just checked it on 2 or 3 different networks.

If anyone knows these hostnames and ips off the top of their heads, I'll just add them to my hosts file

I've tried all of your ideas and none of them work. T don't know if it's because I just reactivated my account that causes that problem.

jeffers wrote:

Where abouts do you get this error message?

Can you post the results of the network information in the thread at the top of the forum called "Please Read before Posting".

Jeffers

I don't know if this helps?
Windows IP Configuration



Host Name . . . . . . . . . . . . : isabelle-01

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : Yes

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : 3Com Gigabit LOM (3C940)

Physical Address. . . . . . . . . : 00-0C-6E-9D-39-C2



PPP adapter securenet.net:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface

Physical Address. . . . . . . . . : 00-53-45-00-00-00

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 216.18.116.60

Subnet Mask . . . . . . . . . . . : 255.255.255.255

Default Gateway . . . . . . . . . : 216.18.116.60

DNS Servers . . . . . . . . . . . : 205.236.147.1

205.236.147.20

NetBIOS over Tcpip. . . . . . . . : Disabled

Can you provide the complete results?  That is just the ipconfig.

Is this what you mean:

Tracing route to syntax.matrixonline.com [199.108.0.76]

over a maximum of 30 hops:



1 182 ms 171 ms 171 ms tnt1.securenet.net [205.236.147.51]

2 171 ms 171 ms 171 ms fw.securenet.net [205.236.147.8]

3 171 ms 187 ms 171 ms gateway.securenet.net [205.236.147.234]

4 187 ms 187 ms 171 ms ia-cnnu-gw01-vl1276.vtl.net [216.113.95.241]

5 281 ms 171 ms 171 ms ia-piex-bb04-ge15-0-0.vtl.net [207.253.253.159]

6 234 ms 234 ms 202 ms so-3-0-0-0.gar1.Chicago1.Level3.net [4.79.72.33]

7 343 ms 218 ms 203 ms ae-1-55.bbr1.Chicago1.Level3.net [4.68.101.129]

8 296 ms 296 ms 281 ms as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149]

9 296 ms 296 ms 281 ms so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130]

10 250 ms 249 ms 265 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]

11 281 ms 249 ms 265 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82]

12 265 ms 265 ms 249 ms sdkmxo-02-01.thematrixonline.com [199.108.0.76]



Trace complete.

Could you try running a trace to our patch server and includeing the results as well?

tracert patch.matrixonline.com>> c:\mxoinfo.txt

Sure thing:

Tracing route to patch.matrixonline.com [64.37.156.21]

over a maximum of 30 hops:



1 246 ms 234 ms 234 ms tnt1.securenet.net [205.236.147.51]

2 234 ms 234 ms 218 ms fw.securenet.net [205.236.147.8]

3 234 ms 218 ms 218 ms gateway.securenet.net [205.236.147.234]

4 234 ms 233 ms 218 ms ia-cnnu-gw01-vl1276.vtl.net [216.113.95.241]

5 234 ms 218 ms 234 ms ia-piex-bb04-ge15-0-2.vtl.net [207.96.210.159]

6 265 ms 249 ms 234 ms so-3-0-0-0.gar1.Chicago1.Level3.net [4.79.72.33]

7 265 ms 249 ms 249 ms ae-1-55.bbr1.Chicago1.Level3.net [4.68.101.129]

8 328 ms 312 ms 312 ms as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149]

9 312 ms 312 ms 312 ms so-10-0.hsa1.SanDiego1.Level3.net [4.68.113.38]

10 312 ms 312 ms 312 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]

11 312 ms 296 ms 312 ms vl82.sdtermsw-2.sonyonline.net [64.37.128.25]

12 328 ms 328 ms 328 ms vl182.sdt-slb1.sonyonline.net [64.37.144.26]

13 328 ms 328 ms 312 ms patch-virt21.station.sony.com [64.37.156.21]



Trace complete.

Well, there are no timeouts, but your trace times are running awfully high.  What kind of Internet connection do you have?

*sighs* Dial up.

Who is your provider?  Do they block any ports?

I don't know what you mean by provider but I'm positive the right ports are open because I was able to log on the Matrix online fine before.

I don't know why it can't connect to the pacth download server but i'm starting to get anoyed.

By Provider, I mean the company that provides your Internet access.  Make sure they allow access to all the following ports.

TCP range: 10000 to 11000 (incoming & outgoing traffic)
UDP range: 10000 to 11000 (incoming & outgoing traffic)
TCP port: 7030 (outgoing traffic)
UDP port: 9700 (outgoing traffic)

Yeah, they allow access to those ports.

Do you know if your IP is static?  I receive some weird results when I tracing to the one in the IP address you provided earlier.  Could you try going to myip.station.sony.com and giving the IP address it gives you?

Of course:

You are coming in from IP Address 216.18.116.92, port 1553

Using Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.7) Gecko/20060909 Firefox/1.5.0.7

And is that the same IP that it is currently giving you if you type ipconfig from your command prompt?

Yes.

Who is your provider, by the way?  Securenet?

Thats correct.

I appear to be timing out after hitting some securenet servers when I try to trace to you.  You may want to try contacting them and seeing if they can trace the cause of this timeout.  I have included my trace results below.

Tracing route to tnt1-mtl-dialup87.securenet.net [216.18.116.92] over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  vl25.sdtermsw-1.sonyonline.net [64.37.144.66]
  2     6 ms     2 ms     1 ms  vl83.sdtermbr-2.sonyonline.net [64.37.128.30]
  3    <1 ms    <1 ms    <1 ms  vl832.sdkollsw-2.sonyonline.net [64.37.144.90]
  4    <1 ms    <1 ms    <1 ms  mdf4-bi8k-2-ve-51.san2.attens.net [63.241.6.49]
  5    <1 ms    <1 ms    <1 ms  mdf1-gsr12-1-gig-4-2.san2.attens.net [63.241.1.245]
  6     1 ms     1 ms     1 ms  gar1-p330.sd2ca.ip.att.net [12.122.255.29]
  7     3 ms     3 ms     3 ms  gbr2-p70.sd2ca.ip.att.net [12.123.145.166]
  8     4 ms     4 ms     4 ms  tbr2-p033502.la2ca.ip.att.net [12.122.1.21]
  9     3 ms     3 ms     3 ms  12.127.3.221
 10     4 ms     4 ms     4 ms  p16-0-2-2.r20.lsanca03.us.bb.gin.ntt.net [129.250.9.109]
 11     4 ms     4 ms     4 ms  xe-1-0-0.r21.lsanca03.us.bb.gin.ntt.net [129.250.2.9]
 12    14 ms    14 ms    14 ms  p64-2-1-0.r21.mlpsca01.us.bb.gin.ntt.net [129.250.5.22]
 13    31 ms    31 ms    31 ms  p64-0-0-0.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.22]
 14    31 ms    31 ms    31 ms  p16-0-0-0.r03.sttlwa01.us.bb.gin.ntt.net [129.250.2.15]
 15    31 ms    31 ms    31 ms  p4-0.group-telecom.sttlwa01.us.bb.gin.ntt.net [129.250.10.34]
 16    34 ms    34 ms    34 ms  66.59.190.97
 17    87 ms    87 ms    87 ms  POS10-0.WANB-TOROON.IP.GROUPTELECOM.NET [66.59.190.61]
 18    87 ms    87 ms    87 ms  POS6-0.WANB-MTRLPQ.IP.GROUPTELECOM.NET [216.18.63.198]
 19    87 ms    87 ms    87 ms  216.18.72.6
 20    87 ms    87 ms    87 ms  h209-71-197-162.gtconnect.net [209.71.197.162]
 21    94 ms    93 ms    93 ms  ia-cnnu-gw01-vl1276-cpe242.vtl.net [216.113.95.242]
 22    94 ms    94 ms    96 ms  nat.securenet.net [205.236.147.233]
 23    97 ms    96 ms    97 ms  tnt1.securenet.net [205.236.147.51]
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.

Still waiting for a reply from them and there starting to really anoy me. None of my programs that need the internet can't see that i'm connected. Grrrrrrrrrrrrrrrrrrrrr!

Ok, they replyed saying this:

Your trace is complete to your Firewall, which will not allow a trace to

complete. The next hop where you see the Timeout's is you or your machine.

The fact that you are able to send and receive e-mail attests

that there are packets going in and out. If you have something like

Norton Security or Black Ice or Zone alarm check the settings or for

a few minutes turn it off. See if then the Internet works ok. If so

reset the firewall to factory defaults. You or someone using your

machine may have locked sown the rules a little too tight.

I've tried what they said and it didn't work so I sent them another email and i'm awaiting a reply.

Alright, glad they clarified that.  What kind of firewall do you have running, by the way?

I'm using the windows xp firewall.

And you have tried disabling it?  You are not running any other firewalls?  Could you provide your MSINFO information?

To create your MSINFO information:
1) Click on the START menu, select RUN and type MSINFO32 and select OK.
2) When the Microsoft System Information program opens, select FILE and select EXPORT.
3) Save the information as MSINFO.txt to your desktop or other easily found location.
4) This is a large file so let’s copy only important parts.
1. Copy and paste from [System Information] to [DMA].
2. Copy and paste from [IRQs] to [Memory].
3. Copy and paste from [Running Tasks] to [System Hooks].

I've tried disabling it and I have no other firewalls.

System Information report written at: 09/25/06 18:39:48
System Name: ISABELLE-01
[System Summary]

Item Value
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name ISABELLE-01
System Manufacturer To Be Filled By O.E.M.
System Model To Be Filled By O.E.M.
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2866 Mhz
BIOS Version/Date American Megatrends Inc. 1009.008, 21/07/2003
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-215"
User Name ISABELLE-01\Isabelle Haynes
Time Zone Eastern Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 630.03 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.40 GB
Page File C:\pagefile.sys

[Hardware Resources]



[Conflicts/Sharing]

Resource Device
I/O Port 0x00000000-0x00000CF7 PCI bus
I/O Port 0x00000000-0x00000CF7 Direct memory access controller

I/O Port 0x000003C0-0x000003DF Intel(R) 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571
I/O Port 0x000003C0-0x000003DF NVIDIA GeForce FX 5500 (Microsoft Corporation)

IRQ 16 NVIDIA GeForce FX 5500 (Microsoft Corporation)
IRQ 16 Intel(R) 82801EB USB Universal Host Controller - 24D2
IRQ 16 Intel(R) 82801EB USB Universal Host Controller - 24DE

Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF Intel(R) 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571
Memory Address 0xA0000-0xBFFFF NVIDIA GeForce FX 5500 (Microsoft Corporation)

I/O Port 0x000003B0-0x000003BB Intel(R) 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571
I/O Port 0x000003B0-0x000003BB NVIDIA GeForce FX 5500 (Microsoft Corporation)


[DMA]

Resource Device Status
Channel 4 Direct memory access controller OK
Channel 2 Standard floppy disk controller OK
Channel 3 ECP Printer Port (LPT1) OK

[IRQs]

Resource Device Status
IRQ 9 Microsoft ACPI-Compliant System OK
IRQ 16 NVIDIA GeForce FX 5500 (Microsoft Corporation) OK
IRQ 16 Intel(R) 82801EB USB Universal Host Controller - 24D2 OK
IRQ 16 Intel(R) 82801EB USB Universal Host Controller - 24DE OK
IRQ 19 Intel(R) 82801EB USB Universal Host Controller - 24D4 OK
IRQ 18 Intel(R) 82801EB USB Universal Host Controller - 24D7 OK
IRQ 23 Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD OK
IRQ 22 3Com Gigabit LOM (3C940) OK
IRQ 21 VIA OHCI Compliant IEEE 1394 Host Controller OK
IRQ 20 U.S. Robotics 56K Fax Host Int OK
IRQ 0 System timer OK
IRQ 8 System CMOS/real time clock OK
IRQ 1 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard OK
IRQ 12 Microsoft PS/2 Mouse OK
IRQ 13 Numeric data processor OK
IRQ 4 Communications Port (COM1) OK
IRQ 3 Communications Port (COM2) OK
IRQ 6 Standard floppy disk controller OK
IRQ 14 Primary IDE Channel OK
IRQ 15 Secondary IDE Channel OK
IRQ 5 Intel(R) 82801EB SMBus Controller - 24D3 OK
IRQ 17 SoundMAX Integrated Digital Audio OK

[Memory]

Resource Device Status
0xA0000-0xBFFFF PCI bus OK
0xA0000-0xBFFFF Intel(R) 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571 OK
0xA0000-0xBFFFF NVIDIA GeForce FX 5500 (Microsoft Corporation) OK
0x40000000-0xFFEFFFFF PCI bus OK
0xFC900000-0xFE9FFFFF Intel(R) 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571 OK
0xCFF00000-0xDFEFFFFF Intel(R) 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571 OK
0xE0000000-0xEFFFFFFF Intel(R) 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571 OK
0xFD000000-0xFDFFFFFF NVIDIA GeForce FX 5500 (Microsoft Corporation) OK
0xD0000000-0xD7FFFFFF NVIDIA GeForce FX 5500 (Microsoft Corporation) OK
0xFEBFFC00-0xFEBFFFFF Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD OK
0xFEAFC000-0xFEAFFFFF 3Com Gigabit LOM (3C940) OK
0xFEAFB800-0xFEAFBFFF VIA OHCI Compliant IEEE 1394 Host Controller OK
0xFEAE0000-0xFEAEFFFF U.S. Robotics 56K Fax Host Int OK
0xFED20000-0xFED8FFFF Motherboard resources OK
0xFFB00000-0xFFBFFFFF Motherboard resources OK
0xFEC00000-0xFEC00FFF Motherboard resources OK
0xFEE00000-0xFEE00FFF Motherboard resources OK
0xFFEFFC00-0xFFEFFFFF Intel(R) 82801EB Ultra ATA Storage Controllers - 24DB OK
0xFEBFF800-0xFEBFF9FF SoundMAX Integrated Digital Audio OK
0xFEBFF400-0xFEBFF4FF SoundMAX Integrated Digital Audio OK
0x0000-0x9FFFF System board OK
0xC0000-0xDFFFF System board OK
0xE0000-0xFFFFF System board OK
0x100000-0x3FFEFFFF System board OK
0xFFF00000-0xFFFFFFFF System board OK

[Running Tasks]

Name Path Process ID Priority Min Working Set Max Working Set Start Time Version Size File Date
system idle process Not Available 0 0 Not Available Not Available Not Available Not Available Not Available Not Available
system Not Available 4 8 0 1413120 Not Available Not Available Not Available Not Available
smss.exe c:\windows\system32\smss.exe 612 11 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 49.50 KB (50,688 bytes) 04/08/2004 8:00 AM
csrss.exe Not Available 684 13 Not Available Not Available 24/09/2006 2:01 PM Not Available Not Available Not Available
winlogon.exe c:\windows\system32\winlogon.exe 708 13 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 490.50 KB (502,272 bytes) 04/08/2004 8:00 AM
services.exe c:\windows\system32\services.exe 752 9 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 105.50 KB (108,032 bytes) 04/08/2004 8:00 AM
lsass.exe c:\windows\system32\lsass.exe 764 9 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 13.00 KB (13,312 bytes) 04/08/2004 8:00 AM
svchost.exe c:\windows\system32\svchost.exe 916 8 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 14.00 KB (14,336 bytes) 04/08/2004 8:00 AM
svchost.exe Not Available 984 8 Not Available Not Available 24/09/2006 2:01 PM Not Available Not Available Not Available
svchost.exe c:\windows\system32\svchost.exe 1020 8 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 14.00 KB (14,336 bytes) 04/08/2004 8:00 AM
svchost.exe Not Available 1088 8 Not Available Not Available 24/09/2006 2:01 PM Not Available Not Available Not Available
svchost.exe Not Available 1136 8 Not Available Not Available 24/09/2006 2:01 PM Not Available Not Available Not Available
lexbces.exe c:\windows\system32\lexbces.exe 1412 8 204800 1413120 24/09/2006 2:01 PM 9.37 300.00 KB (307,200 bytes) 24/09/2006 1:50 PM
explorer.exe c:\windows\explorer.exe 1480 8 204800 1413120 24/09/2006 2:01 PM 6.00.2900.2180 (xpsp_sp2_rtm.040803-215 1,008.00 KB (1,032,192 bytes) 04/08/2004 8:00 AM
spoolsv.exe c:\windows\system32\spoolsv.exe 1520 8 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2696 (xpsp_sp2_gdr.050610-1519) 56.50 KB (57,856 bytes) 04/08/2004 8:00 AM
lexpps.exe c:\windows\system32\lexpps.exe 1568 8 204800 1413120 24/09/2006 2:01 PM 9.37 170.50 KB (174,592 bytes) 24/09/2006 1:50 PM
smagent.exe c:\program files\analog devices\soundmax\smagent.exe 1760 8 204800 1413120 24/09/2006 2:01 PM 3, 2, 6, 0 44.00 KB (45,056 bytes) 10/02/2006 8:14 PM
svchost.exe c:\windows\system32\svchost.exe 1784 8 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 14.00 KB (14,336 bytes) 04/08/2004 8:00 AM
wdfmgr.exe Not Available 1812 8 Not Available Not Available 24/09/2006 2:01 PM Not Available Not Available Not Available
alg.exe Not Available 168 8 Not Available Not Available 24/09/2006 2:01 PM Not Available Not Available Not Available
wscntfy.exe c:\windows\system32\wscntfy.exe 440 8 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 13.50 KB (13,824 bytes) 04/08/2004 8:00 AM
svchost.exe c:\windows\system32\svchost.exe 540 8 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 14.00 KB (14,336 bytes) 04/08/2004 8:00 AM
smax4pnp.exe c:\program files\analog devices\soundmax\smax4pnp.exe 800 8 204800 1413120 24/09/2006 2:01 PM 4, 0, 4, 11 772.00 KB (790,528 bytes) 10/02/2006 8:14 PM
pdvdserv.exe c:\program files\cyberlink\powerdvd\pdvdserv.exe 1048 8 204800 1413120 24/09/2006 2:01 PM 5.00.0000 32.00 KB (32,768 bytes) 10/02/2006 8:30 PM
jusched.exe c:\program files\java\jre1.5.0_06\bin\jusched.exe 1072 8 204800 1413120 24/09/2006 2:01 PM 5.0.60.5 36.11 KB (36,975 bytes) 17/02/2006 3:20 PM
winampa.exe c:\program files\winamp\winampa.exe 1100 8 204800 1413120 24/09/2006 2:01 PM Not Available 33.00 KB (33,792 bytes) 20/12/2004 1:41 PM
ctfmon.exe c:\windows\system32\ctfmon.exe 1060 8 204800 1413120 24/09/2006 2:01 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 15.00 KB (15,360 bytes) 04/08/2004 8:00 AM
msmsgs.exe c:\program files\messenger\msmsgs.exe 1132 8 204800 1413120 24/09/2006 2:01 PM 4.7.3001 1.62 MB (1,694,208 bytes) 10/02/2006 6:43 PM
ntvdm.exe c:\windows\system32\ntvdm.exe 3732 8 204800 1413120 24/09/2006 2:21 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 410.00 KB (419,840 bytes) 04/08/2004 8:00 AM
thunderbird.exe c:\program files\mozilla thunderbird\thunderbird.exe 2096 8 204800 1413120 24/09/2006 4:21 PM 1.0.6 7.20 MB (7,550,053 bytes) 10/02/2006 8:36 PM
firefox.exe c:\program files\mozilla firefox\firefox.exe 1356 8 204800 1413120 25/09/2006 6:02 PM 1.8.0.7: 2006090918 6.86 MB (7,190,637 bytes) 10/02/2006 8:36 PM
helpctr.exe c:\windows\pchealth\helpctr\binaries\helpctr.exe 2580 8 204800 1413120 25/09/2006 6:38 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 750.50 KB (768,512 bytes) 10/02/2006 6:45 PM
wmiprvse.exe Not Available 804 8 Not Available Not Available 25/09/2006 6:38 PM Not Available Not Available Not Available
helpsvc.exe c:\windows\pchealth\helpctr\binaries\helpsvc.exe 2260 8 204800 1413120 25/09/2006 6:38 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-215 726.50 KB (743,936 bytes) 10/02/2006 6:45 PM

I'm not sure if I put too much or too little.

If you could also include the [Startup] section, it could be helpful.  I would like to see if you have anything problematic running in the background.  Have you alerted your ISP's support line that you do not have any firewalls running?

Here:
[Startup Programs]

Program Command User Name Location
desktop desktop.ini NT AUTHORITY\SYSTEM Startup
CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\SYSTEM HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\LOCAL SERVICE HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\NETWORK SERVICE HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
desktop desktop.ini ISABELLE-01\Isabelle Haynes Startup
OpenOffice.org 1.1.2 openoffice.org 1.1.2.lnk ISABELLE-01\Isabelle Haynes Startup
CTFMON.EXE c:\windows\system32\ctfmon.exe ISABELLE-01\Isabelle Haynes HKU\S-1-5-21-1060284298-436374069-682003330-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
MSMSGS "c:\program files\messenger\msmsgs.exe" /background ISABELLE-01\Isabelle Haynes HKU\S-1-5-21-1060284298-436374069-682003330-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
MsnMsgr "c:\program files\msn messenger\msnmsgr.exe" /background ISABELLE-01\Isabelle Haynes HKU\S-1-5-21-1060284298-436374069-682003330-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Yahoo! Pager "c:\program files\yahoo!\messenger\yahoomessenger.exe" -quiet ISABELLE-01\Isabelle Haynes HKU\S-1-5-21-1060284298-436374069-682003330-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
NBJ "c:\progra~1\ahead\neroba~1\nbj.exe" ISABELLE-01\Isabelle Haynes HKU\S-1-5-21-1060284298-436374069-682003330-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
desktop desktop.ini .DEFAULT Startup
CTFMON.EXE c:\windows\system32\ctfmon.exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
desktop desktop.ini All Users Common Startup
InterVideo WinCinema Manager g:\progra~1\interv~1\common\bin\wincin~1.exe All Users Common Startup
SoundMAXPnP c:\program files\analog devices\soundmax\smax4pnp.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SoundMAX "c:\program files\analog devices\soundmax\smax4.exe" /tray All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TCASUTIEXE tcaudiag.exe -off All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
NeroFilterCheck c:\windows\system32\nerocheck.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RemoteControl "c:\program files\cyberlink\powerdvd\pdvdserv.exe" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SunJavaUpdateSched c:\program files\java\jre1.5.0_06\bin\jusched.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SoundClips c:\program files\sound clips for msn messenger\soundclips.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
WinampAgent c:\program files\winamp\winampa.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HydarVisionDesktopManager All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

And I have, like I said, the default windows firewall running.

Nothing looks too bad in there.  Have you tried running under a clean boot?

Yes, and it didn't work (,figures).

The odd thing about your ISP blaming a software firewall is that a firewall does not generally cause a timeout on a trace as they only block access to specific programs.  This sounds network related and not something on your computer.  Let us know when they get back to you.

Sure thing, if they ever do...

He is on dial-up phi.  I have never heard of a dial up modem with built in firewalls, but I guess there is a first for anything.  Are you on an external dial up modem provided by your ISP, or is it an internal model.

It's a internal model.

Yeah, I really doubt that is the cause.  You may want to verify that the modem does not have any built in firewall, but I have certainly never heard of an internal 56k modem with one.

It doesn't have a built in firewall.

Alright, in that case, I would recommend going back to the PC.  There is no reason it should be timing out on your PC based on a software firewall, unless you are running a software firewall with port blocking, which the Windows firewall does not have.

They still havn't replyed yet. I'm not sure if my emails are being sent to them because i've sent them like 15 emails.

Don't know what to tell you there.  Hope they get back to you soon.

ok this may be a long shot but go to controll panel> security center > windows firwall >then to the exceptions tab.

then click add port and add

tcp port 10000-11000
udp port 10000-11000

tcp port 7030
udp port 9700

i had a really bad experience with another game and windows firewall, wher the firwall was acctually blocking the main menu of the game from launching or minimizion which means i had to do a hard reset, a simple firewall tweak here and ther with exceptions and ports fixd that up.

hope this helps

Ok they replyed telling me to either reinstall the matrix online or buy a securer firewall. I've tried both and none of them work.

Did they explain why I am timing out on what is supposedly your computer when there is no firewall running?  I do not see how a more secure firewall is going to allow you more access.