TSRDavidK

Technical and Account Phone Support will be unavailable on Monday January 15th 2007 in observance of Martin Luther King Jr. Day. Phone support is normally available Monday through Friday 10am through 7pm PST. On the Holliday, support will...

Sorry, links are working a little weird. Try this .

You may want to try petitioning a GM from this site , but it is in no way guaranteed.

There is really nothing Tech Support can do about in game content. I do not know why you were referred here, but this is really a GM issue.

The account and technical support department will feature reduced hours for phone support this Holiday Season. Technical and Account Phone support will be available from 3pm to 7pm PST Wednesday December 27th through Friday December 29th....

If this happens again, you may want to first contact the petition site here , If you are having any problems with that, you may want to post in this thread.

Account and Technical Phone Support will close at 6:00pm PST on Friday December 8th. Phone support is normally offered Monday through Friday, 10:00am through 7:00pm PST. Live chat will remain available at it's normal hours, Monday through...

... and believe me. She's tried.

Try running under a clean boot . Make sure Norton is disabled (and not just the Security Center. Make sure the firewall specifically is disabled).

Account and Technical Phone Support will be closed on Wednesday, December 6th. Phone support will return at its normal hours 10:00am through 7:00pm PST on Thursday December 7th. Live Chat support will remain available during its normal hou...

Could you reply with the requested system information ?

Try running under a clean boot , and let us know if that helps.

Everything should be up now. Let us know if you are still having problems.

Tech and Account Phone support will be unavailable on Thursday November 23rd and Friday November 24th in observance of the holiday. Chat support will be available during its normal time Monday through Friday 10am through 7pm PST at station...

I've been meaning to fix them, but I've been busy. Sorry guys. If anyone wants to help out, it would be appreciated. Otherwise, I'll get it fixed at some point.

All right, I will be sure to allert development of this issue. Thanks for reporting it.

Hello Bittype, Could you post your system information ?

You can look for / apply for employment with SOE here .

Ops has been alerted of this, but I haven't heard any updates. Are your buddy lists still missing?

Hello Vogner, Post your character and server name in this thread , and I will get to it as soon as possible.

Hello XRontix, You can report in game bugs by using the /bug command. The Tech Support boards are for providing assistance on client side technical issues only.

I don't know the answer off the top of my head, but I am trying to find someone who does. Thanks for your patience.

Yes, it doesn't appear to specifically be a ranking thing. I alerted web ops to this, and hopefully this will get resolved soon. Thanks for your patience everybody.

Alright, just making sure.

Hello Cryptonomicon, If you need to create a test post in the future, please do so in the Off-Topic Discussion boards.

Alright, thanks for bringing this to our attention. I will see if our web team can look into this as soon as possible.

What happens when you try? Is the Reply button not available? Do you receive any error message?

So you are running on a Radeon 9250. As Jeffers said, in his experience, issues like you are experiencing may occur on that card. What driver set are you running on?

Hello Cryptonomicon, It should be listed as Signature, directly under Biography, on the My Profile page.

Hello MetaLogic, Little graphical corruptions like this are commonly a sign of driver incompatibilities. Are your video drivers up to date? You can download ATI drivers from this link .

Heh, I'm not gone yet phi.

Glad to hear you got it working. Like GeoThermal said, you do not really lose anything important when you delete MXO files, as fresh copies can be grabbed through patching.

Hello Reeverb, So... just to clarify, it is working now? If so, great, and let us know if you have further issues.

Hey now, I'm not gone yet. Dan has been kind enough to cover for me as I have been tied up with some other work.

I would recommend submitting a /bug per the GM's suggestion.

Hello Iceghost, Unfortunately, there is nothing that Tech can do about in game issues.

Did they explain why I am timing out on what is supposedly your computer when there is no firewall running? I do not see how a more secure firewall is going to allow you more access.

CSRs should be able to help you, but I am a TSR, or a Tech Support Representative. These forums are for Tech Support issues only, not in game issues. Locking thread as it is off topic.

Unfortunately, the keys are automatically generated, and tech does not have access to them.

The only people who can assist you with in game issues are the in game CSRs available through the /ccr command. Tech support cannot assist you with this. Locking the thread, as it is off topic.

Please check your junk or bulk mail folder for the newsletter. As jeffers said, they should have been sent out last week.

Hello 5hauntaylor88, If you have an in game problem, please use the /ccr command to contact an in game CSR. Unfortunately Technical Support cannot assist you with any in game issues.

Unfortunately, this is not a Tech Suppot problem. Please keep your posts here on topic.

Thanks for the tips phi. One thing to add is that a main cause of this is having multiple tabs or windows of the same thread open. If you avoid that, then you should rarely, if ever, experience the duplicate post message.

Glad to hear you got it working PascaI.

To clarify, instructions on how to get the system info phi is requesting can be found here .

Don't know what to tell you there. Hope they get back to you soon.

Alright, try turning it down all the way and see if that helps.

Alright, in that case, I would recommend going back to the PC. There is no reason it should be timing out on your PC based on a software firewall, unless you are running a software firewall with port blocking, which the Windows firewall do...

Yeah, I really doubt that is the cause. You may want to verify that the modem does not have any built in firewall, but I have certainly never heard of an internal 56k modem with one.

Glad to hear you got it working.

Have you submitted a bug report about this? CSRs cannot fix bugs, but doing a /bug will alert QA / Development to the issue.

He is on dial-up phi. I have never heard of a dial up modem with built in firewalls, but I guess there is a first for anything. Are you on an external dial up modem provided by your ISP, or is it an internal model.

The odd thing about your ISP blaming a software firewall is that a firewall does not generally cause a timeout on a trace as they only block access to specific programs. This sounds network related and not something on your computer. Let u...

Nothing looks too bad in there. Have you tried running under a clean boot ?

If you could also include the [Startup] section, it could be helpful. I would like to see if you have anything problematic running in the background. Have you alerted your ISP's support line that you do not have any firewalls running?

And you have tried disabling it? You are not running any other firewalls? Could you provide your MSINFO information? To create your MSINFO information: 1) Click on the START menu, select RUN and type MSINFO32 and select OK. 2) When the Mic...

Because phi dosen't want to, I guess I will post the link to the requested information .

Hello japes, You may want to contact Account support for that. They are available by the methods listed in my signature.

Alright, glad they clarified that. What kind of firewall do you have running, by the way?