TSRDavidK

Hi Triface, Have you checked on multiple characters? You may want to try deleting the ui folder for the character(s) you are having this problem with, then run a Full Scan from the Launcher. You may want to back up the UI folder before del...

Thanks Antitux. Norton specifically, but any Antivirus could definitely cause slow download times, and I would recommend you make sure any you have installed is disabled.

Some of those files may be out of date, but the Profiles folder should definitely be there. Did you try running a Windows search (Windows key + F) for those file and folder names?

If deleting those files did not completely resolve your issue, then I doubt it is a file problem with the game. Give Tenshi's excellent suggestions a shot and let us know what happens.

Glad to hear you got it fixed r3pek. Let us know if you have further problems.

You said you "[t]ried it on other comps here at home". What was the results of that? Were you not able to connect on those either? Have you tried connecting on other PCs while bypassing your router? I would say at this point that the most...

Thank you GeoThermal for the excellent discription of video card hierarchies (that I may steal in the future ).

In that case, please reply to this thread with the requested information.

Thanks for the assist jeffers and phi. Let us know if you have further problems Callum.

Hello Muskee, Please reply with the requested information in this thread , and we can fix this issue for you.

Hello Dxy, You may want to make the following changes in your Matrix Online directory (usually locate at C:\Program Files\Monolith Productions\The Matrix Online or C:\Program Files\Sony\The Matrix Online\): 1.) Please delete all of the fol...

Hi Archer88, Forum avatars are currently disabled and no one is allowed to set a new one. Sorry about that. As far as your login problem, what is the error you are getting? Is it the "Character already in use" error? Let me know, and we ca...

Hi QforQ-MxO, If you are being blocked through a network firewall, then you will need to speak with a network administrator to get it resolved. There is not really anything you can do from the user end.

Hi Perl, welcome to the boards! We could look into this for you, but it would help if you could provide us with the network information requested here . Thanks.

Thanks for the assist Jeffers. One other thing you may want to look into is disabling your background processes. Try running in a cleanboot, as is described here . Also, you may want to try disabling any anti-virus / firewall software you...

A full list of our supported cards can be found here . To run the game at max settings, I would suggest at least a nVidia Geforce 6800 / ATI Radeon X800.

Did that work for you r3pek? If not, it may be connection related. If you could reply with the network info requested here , we could look into this a little further.

Yes, but are you running any software firewalls? As jeffers said, posting your msinfo and dxdiag, as is requested here may help us in diagnosing your problem.

Thank you for the welcome! It is a pleasure to meet you, phi.

Certainly. Outputted results below. Note that we are both seeing the rise in times at the same point, just going alternate directions. Tracing route to xdsl-87-78-60-18.netcologne.de [87.78.60.18] over a maximum of 30 hops: 1 <1 ms <1 ms <...

I am receiving the same ~150 ms path times after leaving the Sony servers when I try to connect to your IP address. This seems to be a problem transfering from the backbone servers to our network servers, and vice versa. You may want to tr...

For connection issues, sometimes more information is needed. These posts should contain: Description of the Problem: 1. Server you currently playing on. 2. Problem(s) you are having including any error messages. 3. Internet Service Provide...

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Hello Sykin, The "Card declined, but due to system problems" error is a generic message given when a card is denied by the bank. You may want to verify that your card has the proper amount of funds on it, and that your bank is not blocking...

Can you include the requested network information? Since running the game at low settings got you an acceptable framerate, then it is more important that we check the network lag issue first. Please read the entire link and reply back with...

Alright, well you said that turning down the graphics settings fixed your framerate, so for the time being, I would recommend keeping them turned down. From this point, the cause seems to be the network lag. Could you post your network inf...

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