TSRCoryS

When you cancel Station Access, you have to wait for the account to run out of the time you have paid for, before you can resubscribe using any other method. Simply wait for the game time to expire, and then log in to MxO. You will be auto...

That's great advice. This is why MxO is my favorite community!

Try this: Click on Start->Runa nd type CMD Press Enter At the command prompt, type tracert patch.matrixonline.com >> C:\mxoinfo.txt NOTE: The syntax is [command][spacebar][the server to test][space][two > to indicate an output to a file][s...

Try toggling a Full System Scan at the Launcher. Toggle it where you enter your name and password, not on the EULA screen, and see if it requires patching. it is possible some of the files in your game directory need to be updated. You may...

MxO does not officially support SLi. Do any other players run with SLi? What drivers do you use, and what settings have you changed to get it working?

One thing many players have done to get non-functioning sound working again is to install and update Windows media Player 10, which includes access to many new codecs that may be missing or outdated on your system. Have you tried this?

Thanks for the assist, jeffers. If you will be acessing the log frequently, while in the folder you may want to right-click on the file and choose Send to->Desktop (create shortcut). This way you have simple double-click access to the file...

We will definitely need this information to offer any kind of educated advice.

Excellent info, Fickey .

As an update, I wanted to let you know that I did get your network troubleshooting e-mails. There is a curiosity that both of your trace results share across all of your traces: 4 --- 100/ 100 =100% 100/ 100 =100% 62.156.138.214 0/ 100 = 0...

Please post the network information requested in this thread: http://mxoboards.station.sony.com/matrix/board/message?board.id=techsupport&message.id=37 The patch server is online, and available for patching. The problem seems to lie either...

It would help if any of you would post your system information (in your own threads please) and indicate what error messages you receive and how your game options are set. We have no information to work from at this point. You can get inst...

Some players have reported this problem can be fixed by installing/updating Windows Media Player 10. Apparently, there are some old codecs that need to be updated. You may also try a codec pack (Google can give you some good ones, but only...

This is the exact error that occurs when the servers are offline. This is just Update 40 going in. You should be able to login now.

Please see my PM to you. This is an account issue that cannot be dealt with on the open forums.

Could you let us know if this was resolved after Update 40 today?

I will be contacting the 2 of you for some advanced connectivity troubleshooting via PM after my shift today.

The servers had some problems connecting to the chat/e-mail server during the maintenance/attempted update yesterday, causing the problem. This should be restred after the Update at the very latest (it should have been resolved witht he se...

There were some problem with one of the zone boxes on the Recursion server after yesterday's update. This morning, Update 40 was supposed to be officially pushed. This may be cause the problem. Are other players on Recursion having the sam...

The Test server has been having a lot of issues (hey- it's new). Check that the server is online in this forum before trying to get in again: http://mxoboards.station.sony.com/matrix/board?board.id=announcements You may also want to delete...

Are you guys still getting this problem?

Do you guys still get this problem?

Please see my PM.

That's a great post- I actually used that information when it was on the old boards (before we got MxO) and set up my game that way.

I am surprised to see the port 7030 in there-- that is within the port range that the Launchpad (used for all of our other games) uses to connect to the login server. however, we were never made aware that the Launcher for MxO had been upd...

Iff you have problems with this driver, you may want to try Catalyst 5.4 or Catalyst 5.2, which have been known to solve the VPU recover problem in multiple games.

So, no one has called them to verify all the ports are opened and that they don't have any settings, either on their end or within their software, that could cause the problem?

Can you post your system information (the instructions are HERE ) so we can troubleshoot this with you?

What antivirus program do you use? Norton and McAfee typically come with a personal firewall. If you use another firewall (such as Zone Alarm or the Windows firewall) then you need to open that program. Use the configuration options in you...

You should be able to connect if you have had them allow ports 80, 5190, 10000, and 11000 for TCP and 10000 and 11000 for UDP. If your university has opened these ports, then you may have a firewall on your computer that is preventing acce...

This is because the patch server is up, but the game servers are not. Give the team some more time to bring up the servers before attempting to play- you'll need to close all the way out of the patcher, wait about a half-hour, and then try...

Actually, since he speaks German, he'll want to use THIS chat link.

I've seen this work on pre-71.89 series drivers. Are you guys using an older version, or a newer version? I have specifically seen the 61.77 drivers fix this issue, but if you have a more recent driver that is working, please fill us in.

This is usually a firewall issue. Firstly, if you connect through a router, disconnect the router and hook your computer up directly to the cable/DSL modem. if this works, then there is some port-blocking going on in your router that you m...

Getting the information requested HERE will help. Until then, we can only guess.

MxO servers should be down right now for an update and a reset.

This can happen for a few reasons. The first thing to try is running the full system check from the Launcher. the tricky thing is, you have to toggle it on twice. The first time you toggle it is at the EULA screen, BEFORE clicking on Accep...