stuck at accept end user license agreement

#12400006810 11/28/2005 09:35:26 stuck at accept end user license agreement

new and i'm stuck at were u hit accept. When i hit accept it says

"zionOS ccc9 (release 2.4.20-13.7smp#1 SMP)

Monday, November 28 2005 12:30:56

Launch version: v7.201

Client version: v7.201 "

some1 plz help !!!!!!!!

#12400006823 11/28/2005 21:24:45 Re: stuck at accept end user license agreement

Okay, are you jumping the gun abit? I know that when I've re-installed this game, it takes a little bit of time for the server and client to sync up to detect all the updates that have been made since Go Live.

#12400006864 12/01/2005 06:55:12 Re: stuck at accept end user license agreement

i have the exact same problem, i just got the game today, and installed, and it keeps bringing the pop-up

an error has occurred while connecting to the patch download server

URL open failed, check internet connection, and keep retrying.

is the login patch server currently down ?

#12400006880 12/01/2005 15:49:11 Re: stuck at accept end user license agreement

It is up as far as I know. Do you still have connection issues now?

Bill Corning
Senior Technical Support Representative
Sony Online Entertainment
PHONE SUPPORT available Monday through Friday, 10am - 7pmPST at (858)537-0898

Live Technical Chat with our CSR's Monday through Friday 10am - 7pm PST.
You may search our Technical Knowledge Base at any time to access the full library of our support solutions.

#12400006883 12/01/2005 16:10:53 Re: stuck at accept end user license agreement

its stuck at the screenwhere it says

zionOS ccc9 (release 2.4.20-13.7smp#1 SMP)

Friday, December 02, 2005 00;07;39

launch version; v7.201

client version v7.201

accept eula and the thing just sits there from then on and does nothing. until get message saying error occured trying to connect tothe patch download server.

#12400006887 12/02/2005 03:51:41 Re: stuck at accept end user license agreement

i uninstalled and reinstalled the game. that seems to have done the trick. its now updating/patching.

#12400006892 12/02/2005 09:58:32 Re: stuck at accept end user license agreement

Good to hear!

Bill Corning
Senior Technical Support Representative
Sony Online Entertainment
PHONE SUPPORT available Monday through Friday, 10am - 7pmPST at (858)537-0898

Live Technical Chat with our CSR's Monday through Friday 10am - 7pm PST.
You may search our Technical Knowledge Base at any time to access the full library of our support solutions.

#12400007959 01/12/2006 21:40:55 Re: stuck at accept end user license agreement

After leaving the game just before Sony took over, I've come back, but installing from the CDs, I'm getting the same error. And after reinstalling twice, it's still there. Suggesstions?

#12400007963 01/13/2006 01:56:36 Re: stuck at accept end user license agreement

What antivirus program do you use? Norton and McAfee typically come with a personal firewall. If you use another firewall (such as Zone Alarm or the Windows firewall) then you need to open that program. Use the configuration options in your firewall to allow FULL access to Launcher.exe and Matrix.exe (both located in C:\Program Files\Monolith Productions\The Matrix Online\ by default). You should then try the connection again.

#12400007991 01/13/2006 09:17:26 Re: stuck at accept end user license agreement

I use Windows Firewall, so I tried your suggestion. After making exceptions for both files, and then turning the firewall off entirely when that didn't work, I still get the same error. Other MMORPGs are able to connect to and download patches from their respective clients, so I'm confused as to what the problem could be.