Technical Support

TSR-KenC

19 archived posts

TSR-KenC
Technical Support
Joined: Jun 3, 2008
Messages: 64
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Ken C
Customer Support Representative
Sony Online Entertainment
PHONE SUPPORT available Monday through Friday, 10am-7pm PST at (858)537-0898

Free Trial/Buddy Key Mxo

Ah. A bit late, I am! Should you ever need any trial keys, you can request me through our Live Chat support and I'd be happy to get you what you need as well!

Account and Billing Issues (Subscription and Password) · 05/04/2009 11:10:38

Safari freezing trying to access Data Node 1

Hmm. Not sure what that might have been all about. But problems that fix itself are always nice. Let me know if you require any further assistance!

General Technical Help and Questions · 01/07/2009 10:44:52

Client Downloading Error

Did DaJustifier's suggestion work? It probably did - just making sure

General Technical Help and Questions · 08/25/2008 15:07:54

ERROR

I'm going to go out on a limb and say you can log on now?

General Technical Help and Questions · 08/07/2008 15:11:07

Funky Pink Graphics - Any ideas?

Still waiting for a response (from within the company) to get more information on the subject. It just appears to be the game not loading the rescources it should have access to.

General Technical Help and Questions · 07/24/2008 12:07:35

Launcher (Failure)

Nothing is currently off with the login servers - I logged in myself to take a look. Could you send a PM my way with your account name? I'd like to check to see if there is anything wrong with the account specifically. If not, we can go th...

General Technical Help and Questions · 07/24/2008 11:53:39

Funky Pink Graphics - Any ideas?

Wow - that's a little odd. Could you PM me with your account name so I may take a look? Sometimes these issues are character specific so I'd like to check that out first.

General Technical Help and Questions · 07/23/2008 11:29:44

Problems

Aye, hopefully that will get you back and playing normally in no time. How long will it be until you know for sure?

General Technical Help and Questions · 06/25/2008 11:40:57

Its Here..but will it play MxO????

You should be, if anything, TOO qualified with those specs. I'm quite envious.

General Technical Help and Questions · 06/20/2008 15:39:43

Patching Issue

I suspected Vista only due to the fact that the Vista User Account Control (or UAC) prevents certain file types from renaming themselves, which can cause patchers to hang up on specific files. Alas - If you aren't using Vista, it could be...

General Technical Help and Questions · 06/20/2008 11:07:58

Vista/XP x64 sound issues...

Hopefully not - But if I can figure something out with Fen, then it might serve to assist you if you end up having similar issues.

General Technical Help and Questions · 06/19/2008 13:09:48

Patching Issue

Hmmm. Might you be using Windows Vista?

General Technical Help and Questions · 06/19/2008 11:52:14

Vista/XP x64 sound issues...

Hmm. I'd like to have my Tier 2s take a crack at these at the very least. Could you send me a PM with your account name and a reachable E-Mail address and we'll go from there?

General Technical Help and Questions · 06/19/2008 11:19:17

Creating a new character, need help

I'm not particularly familiar with this error - are you still having this problem? I'll relay the information given to someone here if necessary to see what may be causing it.

General Technical Help and Questions · 06/19/2008 11:17:23

Log on Client Issues

Right. It was likely a case of the server hamsters needing to be switched out during maintenance. You can always PM me (it alerts me on my system) when curious to situations like this in the future as well.

General Technical Help and Questions · 06/12/2008 11:05:49

Corrupted .BMP Screenshots on XP

Nice bit of info there. I'll see if I can relay these useful bits to someone after a run a few tests myself as well.

General Technical Help and Questions · 06/12/2008 11:03:23

Welcome Ken C

Thanks for the warm welcome! I'm here to provide MXO technical assistance and any representation when it comes to those out of the box problems that do arise from time to time. I shall endeavor to last longer than the rest of the represent...

General Technical Help and Questions · 06/05/2008 18:52:03

Irritable waste of time.

Roger that. Glad to hear everything worked out in the end.