Problems - MXO Forum Archive

#36300469409 06/20/2008 10:36:25 Problems

Here we go..

I bought a new computer but i experience gaming problems ( lag ) on every single game.

System Specs:

Motherboard: Asus M2N-VM DVI AMD Socket AM2 Nvidia GeForce 7050 PV DDR2
CPU: AMD Athlon 64 x2 Dual Core 6400+
Graphics Card: Ati Radeon HD 3650 256 MB
RAM Memory: 2 x 1 GB DDR2
Power Supply Unit: 400 Watt

And my dxdiag

I've returned the whole computer back to the shop and they replaced the motherboard and graphics card 2 times. I still have problems. We did a BIOS update to fix it but nothing. Suggestions?

TSR Eryk N.: The game is done. The service and support stopped.

#36300469701 06/21/2008 08:52:23 Re:Problems

Is the problem on every game or just every online game?

It wouldn't hurt to upgrade the power supply.

And your video card isn't very powerful. You want something like a Radeon HD 3850 or 3870.

phiAU - The Kings of Never - noblesse oblige

#36300469871 06/22/2008 02:17:19 Re:Problems

phi wrote:

Is the problem on every game or just every online game?

It wouldn't hurt to upgrade the power supply.

And your video card isn't very powerful. You want something like a Radeon HD 3850 or 3870.

Yes every game. I can't afford another card but i'm pretty sure that it should play Taz Wanted or Resident Evil 4.

TSR Eryk N.: The game is done. The service and support stopped.

#36300470050 06/22/2008 20:16:29 Problems

Hate to ask the following...
1) did you build this yourself?
2) is your monitor plugged into the onboard, or the other card?

#36300470095 06/22/2008 23:37:50 Re:Problems

1) No.
2) Yes.

TSR Eryk N.: The game is done. The service and support stopped.

#36300470128 06/23/2008 03:24:19 Re:Problems

If you order a New computer and there is something obviously wrong with it, take it back again, it's not your job to fix.

If they are unable to provide you with a working system, ask for your money back, and go somewhere that can.

#36300470142 06/23/2008 05:37:11 Re:Problems

Bust down their shop door and say, "Fix mah rig, foo!"

†Somnolence - CYPH† Blue is our best hope.

#36300470153 06/23/2008 06:47:47 Re:Problems

Natasha768 wrote:

If you order a New computer and there is something obviously wrong with it, take it back again, it's not your job to fix.

If they are unable to provide you with a working system, ask for your money back, and go somewhere that can.

They said that they can't give my money back because the parts are ok. Although i have the right to sue them for not cooperating but i don't know if i will.

TSR Eryk N.: The game is done. The service and support stopped.

#36300470168 06/23/2008 07:38:58 Re:Problems

Michael1 wrote:

They said that they can't give my money back because the parts are ok. Although i have the right to sue them for not cooperating but i don't know if i will.

In the UK we've got Statutory Rights that go on top of merchant guarantees:

'Statutory rights are controls placed into a contract by the government when anything is bought or sold. Acts such as the Sale of Goods Act 1979 fall within this category and concern issues such as quality and accuracy of description which are intended to protect the rights of buyers. So, for example, if you are buying food with a label saying "no artificial colours or flavorings" then you are entitled (according to your statutory rights) to expect a product that fits that description.'

Basically if an item does not perform how it is intended, without outside interference, within it's expected lifetime then you should be able to, by law, take it back and get a replacement or refund. Even if the store says they have a 14 day return policy. Your PC, as a whole, does not work as intended even though the parts seem to work.

If you live in the UK, ask at any citizens advice for free help, they'll be able to tell you what you can do. Hey it's gotta be worth a try!

I don't know what happens in the US, I'm sure there must be something similar, but it's remarkable how many people don't know about their own rights.

#36300470226 06/23/2008 10:08:59 Re:Problems

Vinia wrote:

but it's remarkable how many people don't know about their own rights.

Ignorance.... pure and simple.

Anyway you don't need to take it that far yet. Just go into the shop and ask them to give you a refund if they say "no" then ask to see the manager and say if you don't get the whole computer replaced or a refund you'll take it up with trading standards. With those 2 words "Trading standards" the majority of managers will begin to **** themselves and they will probably either replace it completely or give you a refund, then you don't actually have to do anything generally they'll do it with no fuss but if they still refuse then it's obviously something that you'll have to take up with Trading standards.

#36300470232 06/23/2008 10:15:12 Re:Problems

Denary wrote:

Vinia wrote:
but it's remarkable how many people don't know about their own rights.
Ignorance.... pure and simple.

Anyway you don't need to take it that far yet. Just go into the shop and ask them to give you a refund if they say "no" then ask to see the manager and say if you don't get the whole computer replaced or a refund you'll take it up with trading standards. With those 2 words "Trading standards" the majority of managers will begin to **** themselves and they will probably either replace it completely or give you a refund, then you don't actually have to do anything generally they'll do it with no fuss but if they still refuse then it's obviously something that you'll have to take up with Trading standards.

Oh yeah, my example was something of a penultimate resort, prior to legal action. Denary is right, the best approach is exactly as he says take it step by step and you should get a result.

#36300470258 06/23/2008 11:01:28 Re:Problems

Vinia wrote:

Michael1 wrote:
They said that they can't give my money back because the parts are ok. Although i have the right to sue them for not cooperating but i don't know if i will.
In the UK we've got Statutory Rights that go on top of merchant guarantees:
'Statutory rights are controls placed into a contract by the government when anything is bought or sold. Acts such as the Sale of Goods Act 1979 fall within this category and concern issues such as quality and accuracy of description which are intended to protect the rights of buyers. So, for example, if you are buying food with a label saying "no artificial colours or flavorings" then you are entitled (according to your statutory rights) to expect a product that fits that description.'
Basically if an item does not perform how it is intended, without outside interference, within it's expected lifetime then you should be able to, by law, take it back and get a replacement or refund. Even if the store says they have a 14 day return policy. Your PC, as a whole, does not work as intended even though the parts seem to work.
If you live in the UK, ask at any citizens advice for free help, they'll be able to tell you what you can do. Hey it's gotta be worth a try!
I don't know what happens in the US, I'm sure there must be something similar, but it's remarkable how many people don't know about their own rights.

Unfortunately i don't live in the UK.

EDIT: I'll go to the shop and request to talk to the manager.

TSR Eryk N.: The game is done. The service and support stopped.

#36300470447 06/23/2008 18:13:09 Re:Problems

LtCmdr_Tsusai wrote:

Hate to ask the following...

1) did you build this yourself?

2) is your monitor plugged into the onboard, or the other card?

Michael1 wrote:

1) No.
2) Yes.

What?
Which one is it?

#36300470458 06/23/2008 18:29:27 Re:Problems

After all that, I really think you need to upgrade the power supply, it doesn't have enough watts. I have had a problem like this before and an upgraded power supply fixed it.

#36300470537 06/23/2008 23:24:08 Re:Problems

phi wrote:

LtCmdr_Tsusai wrote:
Hate to ask the following...

1) did you build this yourself?

2) is your monitor plugged into the onboard, or the other card?

Michael1 wrote:
1) No.
2) Yes.
What?
Which one is it?

It's plugged into the ATI Card.

TSR Eryk N.: The game is done. The service and support stopped.

#36300470538 06/23/2008 23:24:59 Re:Problems

XXT wrote:

After all that, I really think you need to upgrade the power supply, it doesn't have enough watts. I have had a problem like this before and an upgraded power supply fixed it.

I got a new power supply 10 minutes ago. It's 1000 Watt one , but i still have the lagging problems.

TSR Eryk N.: The game is done. The service and support stopped.

#36300470539 06/23/2008 23:38:29 Re:Problems

Have you tried adjusting the settings in the games? Also, is it video lag or internet lag?

#36300470559 06/24/2008 02:44:48 Re:Problems

Michael1 wrote:

Unfortunately i don't live in the UK.

EDIT: I'll go to the shop and request to talk to the manager.

Had a feeling you didn't, just thought that the country in which you do reside would have something along the same lines. Yeah, ask to talk to the manager. You sound quite savvy about these things and I don't want to insult your intelligence but before anything like returning the unit make sure that you put in the original PSU in as supplied. Some companies have a clause in their purchase agreements that if an item has been modified by the purchaser then you have accepted the item and they are under no commitment to fix it etc... Trading standards or it's equivalent may not be able to help then.

#36300470567 06/24/2008 04:29:30 Re:Problems

XXT wrote:

Have you tried adjusting the settings in the games? Also, is it video lag or internet lag?

It's video lag and yes i've tried adjusting the settings. The game starts with 70 fps and suddenly for 7 seconds it falls to 3 fps. I can't move the mouse too.

TSR Eryk N.: The game is done. The service and support stopped.

#36300470568 06/24/2008 04:32:19 Re:Problems

Vinia wrote:

Michael1 wrote:
Unfortunately i don't live in the UK.

EDIT: I'll go to the shop and request to talk to the manager.
Had a feeling you didn't, just thought that the country in which you do reside would have something along the same lines. Yeah, ask to talk to the manager. You sound quite savvy about these things and I don't want to insult your intelligence but before anything like returning the unit make sure that you put in the original PSU in as supplied. Some companies have a clause in their purchase agreements that if an item has been modified by the purchaser then you have accepted the item and they are under no commitment to fix it etc... Trading standards or it's equivalent may not be able to help then.

You didn't insult me and i took care of it. The items haven't been modified in any way.

TSR Eryk N.: The game is done. The service and support stopped.

#36300470657 06/24/2008 11:15:01 Re:Problems

Ok. I took the pc back to the shop. They said that they'll replace my MOTHERBOARD and not the processor because it's really good. They'll put on another ASUS Motherboard.

Old Motherboard: M2N - VM DVI

New Motherboard: M3A-H/HDMI

They are sure that it'll work and i hope it does. Please check out the motherboard and let me know what you think.

TSR Eryk N.: The game is done. The service and support stopped.

#36300470679 06/24/2008 13:02:52 Re:Problems

Looks ok, but I'm not very knowledgeable on these things so I'll just say I hope that the new motherboard works out!

#36300470819 06/24/2008 23:36:25 Re:Problems

Vinia wrote:

Looks ok, but I'm not very knowledgeable on these things so I'll just say I hope that the new motherboard works out!

On the ASUS Support Site it says that this was build to support the 6400+ AMD processors because the other models didn't.

^_^ Thanks.

TSR Eryk N.: The game is done. The service and support stopped.

#36300470829 06/25/2008 00:44:38 Re:Problems

Keeping my phingers crossed phor you Michael!

#36300470851 06/25/2008 02:41:53 Re:Problems

Phluff wrote:

Keeping my phingers crossed phor you Michael!

^_^

TSR Eryk N.: The game is done. The service and support stopped.

#36300470972 06/25/2008 11:40:57 Re:Problems

Aye, hopefully that will get you back and playing normally in no time.

How long will it be until you know for sure?

Ken C
Customer Support Representative
Sony Online Entertainment
PHONE SUPPORT available Monday through Friday, 10am-7pm PST at (858)537-0898

#36300470988 06/25/2008 12:28:11 Re:Problems

TSR-KenC wrote:

Aye, hopefully that will get you back and playing normally in no time.

How long will it be until you know for sure?

They were supposed to call me 4 hours ago. I'll call them tomorrow morning and i'll let you guys know.

TSR Eryk N.: The game is done. The service and support stopped.

#36300471102 06/25/2008 18:00:26 Re:Problems

Here's hoping all's well but if not can you please post your FULL MSINFO (not DXDIAG)
There could be a program running that's causing the problem

#36300471240 06/26/2008 00:28:07 Re:Problems

phi wrote:

Here's hoping all's well but if not can you please post your FULL MSINFO (not DXDIAG)
There could be a program running that's causing the problem

Nah. It appears that M2N-DVI doesn't support AMD Athlon 64 x2 6400+. It supports every processor till AMD Athlon 64 x2 6000+. But the new motherboard M3A-H/HDMI supports the processor.

TSR Eryk N.: The game is done. The service and support stopped.

#36300471388 06/26/2008 08:56:01 Re:Problems

So i called the shop and ,even though they said the computer would be ready yesterday, they haven't even looked at it. So they'll call me tomorrow morning with further details. I hope i'll have the computer tomorrow and everything will be ok.

TSR Eryk N.: The game is done. The service and support stopped.

#36300473533 07/01/2008 11:45:23 Re:Problems

Well , they won't change the motherboard, because they don't care that it doesn't support that processor. They said: " You choose the parts. And it's your fault they don't work. We never recommend computer parts. " BUT! They'll make an exception this time and they'll try on a new graphics card. They'll make sure it works and they'll change the old one. Hopefully i'll have it till Friday.

TSR Eryk N.: The game is done. The service and support stopped.

#36300474212 07/03/2008 04:49:33 Re:Problems

My computer is finally phixed. I mean fixed. *mumbles*

They changed the motherboard and the graphics card.

Motherboard = M3A - H/HDMI
Graphics Card = HIS ATI 3650 1800 MHz Overclock 512 mb

*EDIT* ( My old one was 256 mb )

TSR Eryk N.: The game is done. The service and support stopped.

#36300474228 07/03/2008 05:50:19 Re:Problems

Finally! Someone with good news!

See you in-game I guess. SMILEY

#36300474242 07/03/2008 07:00:54 Re:Problems

phi wrote:

Finally! Someone with good news!

See you in-game I guess. " />

Yep. =D

TSR Eryk N.: The game is done. The service and support stopped.

#36300474248 07/03/2008 07:25:24 Re:Problems

WoooHooo!! SMILEY

I'll see you in game too... congratulations! SMILEY

*goes to check the Phed Ex site phor the tracking on her pwr supply*

SMILEY

#36300474437 07/03/2008 14:49:56 Re:Problems

I have good and bad news.

Good News: I can play every game.
Bad News: My screen is too bright.

Even when the brightness was at 0 my screen was really bright. It's fine when i play a game or when i watch a movie. But when i'm working on the desktop is really bright. I don't know what to do. Help?

TSR Eryk N.: The game is done. The service and support stopped.

#36300474442 07/03/2008 15:04:54 Re:Problems

Michael1 wrote:

I have good and bad news.

Good News: I can play every game.
Bad News: My screen is too bright.

Even when the brightness was at 0 my screen was really bright. It's fine when i play a game or when i watch a movie. But when i'm working on the desktop is really bright. I don't know what to do. Help?

Try turning contrast down?

#36300474443 07/03/2008 15:08:50 Re:Problems

Denary wrote:

Michael1 wrote:
I have good and bad news.

Good News: I can play every game.
Bad News: My screen is too bright.

Even when the brightness was at 0 my screen was really bright. It's fine when i play a game or when i watch a movie. But when i'm working on the desktop is really bright. I don't know what to do. Help?
Try turning contrast down?

Already did. Still the same. Maybe it's the graphics card?

TSR Eryk N.: The game is done. The service and support stopped.

#36300474444 07/03/2008 15:13:13 Re:Problems

Michael1 wrote:

Denary wrote:
Michael1 wrote:
I have good and bad news.

Good News: I can play every game.
Bad News: My screen is too bright.

Even when the brightness was at 0 my screen was really bright. It's fine when i play a game or when i watch a movie. But when i'm working on the desktop is really bright. I don't know what to do. Help?
Try turning contrast down?
Already did. Still the same. Maybe it's the graphics card?

Do you have ATI Catalyst software installed? if you do are you changing the brightness/contrast settings on that software or on the actual monitor.

#36300474447 07/03/2008 15:14:40 Re:Problems

Denary wrote:

Michael1 wrote:
Denary wrote:
Michael1 wrote:
I have good and bad news.

Good News: I can play every game.
Bad News: My screen is too bright.

Even when the brightness was at 0 my screen was really bright. It's fine when i play a game or when i watch a movie. But when i'm working on the desktop is really bright. I don't know what to do. Help?
Try turning contrast down?
Already did. Still the same. Maybe it's the graphics card?
Do you have ATI Catalyst software installed? if you do are you changing the brightness/contrast settings on that software or on the actual monitor.

I do. I changed the brightness/contrast on the monitor. And i clicked Default on the Catalyst.

TSR Eryk N.: The game is done. The service and support stopped.

#36300474448 07/03/2008 15:17:23 Re:Problems

Ok well post your new DxDiag and MSinfo and I'll have a read through tomorrow morning.

#36300474449 07/03/2008 15:18:25 Re:Problems

Denary wrote:

Ok well post your new DxDiag and MSinfo and I'll have a read through tomorrow morning.

Ok. I'm re-installing Windows XP and i'll post the DxDiag when i'm done.

#36300474453 07/03/2008 15:46:18 Re:Problems

Michael1 wrote:

Denary wrote:
Ok well post your new DxDiag and MSinfo and I'll have a read through tomorrow morning.
Ok. I'm re-installing Windows XP and i'll post the DxDiag when i'm done.

It seems like real bad luck to have everything working finally and have a problem like the screen being too bright.

But yes- Post that info when you can!

#36300474457 07/03/2008 16:00:13 Re:Problems

TSR-KenC wrote:

Michael1 wrote:
Denary wrote:
Ok well post your new DxDiag and MSinfo and I'll have a read through tomorrow morning.
Ok. I'm re-installing Windows XP and i'll post the DxDiag when i'm done.
It seems like real bad luck to have everything working finally and have a problem like the screen being too bright.

But yes- Post that info when you can!

I know! I've tried 3 times to upgrade my computer over 3 years and always something comes up.

But now i have good news. =D I re-installed Windows XP Pro SP3 32bit Edition and it still had the same brightness problem. But then it remembered something about my monitor. It just random turns White Balance off. So i checked the White Balance settings and i was right. Problem fixed. But i'll still post my DxDiag and MsInfo. Maybe there are more problems.

*EDIT*
DxDiag
MSINFO