TSRJasonC

Technical and Account Phone support will be unavailable on Wednesday, July 4th 2007 in observance of Independence Day. Phone support will return to its normal hours of 10:00am through 7:00pm PST on Thursday, July 5th 2007. Live chat will b...

phi wrote: When an account stays stuck it's because of a faulty DB entry and not a hung session. I can't wait until they fix that

I just unlocked your account -- took me all of 2 minutes. Next time, send me a PM. Provided that it's during a work day, between the hours of 10 AM and 7 PM Pacific time.

If it's during the hours of 10 AM and 7 PM (Pacific time) on a work week (Monday through Friday, normally), then send me a Private Message letting me know your station name and the last 4 digits of the credit card (just so I can confirm ow...

Try turning off Antialiasing in the control panel for your video card (nVidia Control Panel or ATI Catalyst Control Center)

I actually did submit the thread for review by the folks who are able to change names when the thread was first made... guess it takes the system a while to show the new name. /shrug

Shi+Xin+Feng wrote: what drivers did you use for your x850? I have the x850XT plat. and the catalyst drivers suck on my *cough*dell*cough*. I used the Catalyst 6.2 driver on my X850 XT PE. Seemed to run fine until the video card overheated...

64 MB aperture is sufficient for *any* video device, regardless of how much memory it has.

It actually sounds like your video card is not being recognized by the motherboard properly. (Especially recognized by the "slow paint" you get when the desktop comes up) What do you have the AGP Aperture size set to in the BIOS? Have you...

Yep, the 7950 GX2 is a much better solution, but those cards are sort of rare and expensive. Getting two is awesome, though. With special drivers on Windows XP, one can set up two of those particular cards into a "quad SLI" mode that's bet...

Well, until we figure out what's causing problems with the GeForce 8x00 cards in The Matrix Online, I would recommend against getting one of those cards. So, if you choose to make a PC "on the cheap" (so to say) that is very powerful, then...

Just to let folks know, this issue is still being investigated and I don't have any other "tips" to try out yet Has anyone tried the latest NGO drivers from guru3d.com yet? I've heard a few good things from the Vanguard players about those...

If you are still getting this issue, please PM me (if it's between the hours of 10 AM and 7 PM pacific time on a weekday, that is). Otherwise, feel free to contact our in-game support (they work 24 hours a day, 7 days a week) via the follo...

Yes, the Linksys BEFW11S4 does have SPI, but I do recommend updating the firmware to the latest version. It seems you already did that, though, so... good work! Let us know if the issue recurs, though.

This issue sounds exactly like what Stateful Packet Inspection (SPI) does to a lot of MMO-style games and game consoles (Wii, Xbox, PS2/3, etc.) What make and model is your router? I can use that to determine if it supports SPI and if ther...

Your computer is exactly the same system that I have at work, down to the make, model number, and configuration. My suggestion would be to get a can of compressed air and blow out all the fans, heat sink fins, and whatnot. I don't know abo...

Firefox, Seamonkey, or Camino will work. Unfortunately, it appears that Safari hates our forum software

Your らきすた signature is causing me... pain? no, not pain... um... fear? hmm... that's closer, but not right... uh... "ARGH!" ... yeah, that's more like it. As for the crash reporter issue, I would listen to Bayamo, jeffers, and phi -- their...

Technical and Account support will be unavailable on Monday, May 28th, 2007 in observance of Memorial Day. Phone and Chat support will return to its normal hours of 10:00am through 7:00pm PST on Tuesday May 29th, 2007. E-mail support is av...

Just like Jeffers suggested, there's a setting for this that you would need to do for ANY application that is primarily made for Windows XP, not just The Matrix Online. Here's a write-up on this type of issue: Description : The LaunchPad (...

As Jurymen posted , there is a way to get your Matrix Online account unstuck (or "unlocked" as the GMs here call it). Please follow those steps and the issue should be resolved as soon as possible.

Unfortunately, I don't have any updates on this issue. The Compatibility Lab hasn't found any leads on this, yet. I'll post again when I hear any updates.

Menos and Jeffers posted the correct information. If you can't remember your WB login information for the steps that Jeffers posted, then follow the steps that Menos posted and contact us in accounts/billing. We'll be more than happy to he...

f you would like to try downloading the entire game from the patch program, please follow these steps. Download the Matrix_Install.zip file to your Desktop. Create a new folder for your Matrix Online game to be installed into: Double-click...

The game updates (from initial installation) may take some time to complete. This time is entirely dependent on the speed of your Internet connection. There are hundreds of different "levels" of DSL, ranging from nearly the same speed as d...

Account and Technical phone support will be unavailable on Friday, May 11th 2007. Phone support will return to its normal hours of 10:00am through 7:00pm PST Monday through Friday on Monday May 14th 2007. Live chat support will remain avai...

I don't blame you or anyone else here. It's a highly aggravating issue and we hope to track down the cause and quash it as soon as possible. I've submitted all data found so far to the Quality Assurance team for investigation. Unfortunatel...

You can submit a /ccr report through the In-Game Support tab of this site: http://support.station.sony.com/petition

CHRIS2005yeah wrote: ... if the problem is simple like this one... It's not exactly "simple", as it's a four-page procedure with small print. I'm just glad it seems "quick and simple" to players

We care for all our products (even EQ:Mac, despite popular opinion to the contrary!) and are willing to investigate anything that is causing players malaise inside the game. Unfortunately, I don't know what else (other than the "power" thi...

Jeffers is mostly correct in saying "different level of knowledge". Although, it has to do with privileges, too. Most chat techs are limited in their privileges, but Chris, Dan, Mario, Gareth, and myself (I sometimes fill in for chat when...

Usually, when I take into consideration power supply... um... power(?)... I take the Wattage that the manufacturer lists and multiply it by 0.75. That will give a decent idea of what the supply actually provides under high stress situation...

jeffers wrote: I think someone else also mentioned (might have been a TSR, can't find it atm) the option to run the game in XP compatability mode which may also solve a lot of the problems. I think that might've been me. Here's a re-post o...

You're the second person I've seen who claims that the 8800 runs poorly in The Matrix Online while only indoors. Although two points of data doesn't substantiate a complete conclusion, I am inclined to say that it's likely there may be an...

Microsoft changed a few settings to Vista that can cause a few issues running some of our games. These instructions will help you load any Windows XP game in Vista: 1. Right click on the program launch icon 2. Left click on "Properties". 3...

Fatmop wrote: Ethernet-Adapter LAN-Verbindung: IPv4 Address <auto configuration> : 169.254.220.250<bevorzugt> Any idea what the trouble might be? The 169.254.x.x addresses are usually provided when the DHCP (automatic IP configuration) cli...

Right... what Rarebit said. I should've said "our Platform development team", but the edit button doesn't seem to be working for me.......

Reikira wrote: cross fingers and pray to the forum deity on the edit button's behalf? Let me know if you get that to work. My fingers must be busted, since it isn't working for me. Yes, it's a bug with the forum software and it's been repo...

I can neither confirm nor deny the fact that the jForum software still has some major bugs in it and that it's highly frustrating to moderate successfully.

Only for Station Access. The regular subscription is only $14.99/mo.

It's looking like your local connection is using an IPv4-to-IPv6-and-back-to-IPv4 gateway (why?). That's probably where the lag is coming from, but I don't know of an easy way to resolve it without redoing your entire local network setup f...

I'd look at the Internet connection as the primary suspect. If you would, please provide the Connectivity section of data from these instructions: *** Read before posting ***

This sounds most like an issue with a firewall (somewhere) blocking the connection, but since you didn't post your MSINFO information, then I can't say for certain if it's on your computer or somewhere else.

There's only a rare few Alienware (Sager) laptops that support upgrading the graphics hardware. These laptops already come with very powerful video devices as standard, which the SuperSavage is not one of, then I can only assume that you'r...

/boggle I don't understand why that worked. I'll submit it to the Quality Assurance team for investigation, but it may have been a fluke.

I have bad news for you. According to your DXDIAG file, you are using an unsupported video card. Not only is it unsupported, but you don't have the video driver installed. Here's a link to the newest (and final) driver for it: 129089wxp2ks...

Other than the full file scan, I don't know what else could cause this issue beyond some sort of incompatibility. Although... you might try these steps. I don't know how much it will help, but it's worth a shot: Right click on the program...

This is the technical support forum. Account/billing issues are not allowed here. For assistance with issues related to those topics, please contact Account/Billing support via the following methods: Email , available 24 hours a day, 7 day...

Sutoikku wrote: Since the server restart on the 5th, every time i start the game it starts twice as wide and only the left side shows up on my screen. i figured that my card thought i was using two monitors. but all that was fine. today wh...

Please provide the information requested in these directions: *** Read before posting ***

I believe Fileplanet/Direct2Drive (they're the same company) provides the key in email.

I'm uncertain why your Machine faction isn't raising... perhaps there's a round-up bug being shown? That's about the only thing I can think of... This is something that the lead GMs and the developers may need to look into.

There is, but you'd need to "purchase" the game again for your second account: http://www.fileplanet.com/159460/15...tal-Purchase%5D

jeffers wrote: Nope, the forums sort the results in what ever way they fancy. /cry ... it's so true!

You may want to send him a PM instead of making a thread in the wrong forum.

Have you tried forcing compatibility to Windows 2000 or ME in the application properties? More can be found about this, here . Keep in mind that I'm just grasping at straws here. If the video card isn't 100% compatible, then we may be punc...

Are you running the game under Windows XP? If so, make sure it's updated to Service Pack 2.

phi wrote: Just to clarify what happens... MxO crashes and creates a .dmp file. Next time you run MxO, the launcher detects the .dmp files and tries to submit them. Once the crash has been reported the .dmp files are deleted. For some reas...

It's probably the patcher that's crashing. If you'd provide the information requested in these steps, then it may help me track down the cause: *** Read before posting ***

This is the technical support forum. Issues with game content and character issues are not allowed here. For assistance with issues related to those topics, please contact the In-Game Support team via the /ccr command inside the game. If y...