TSR-ChrisL

Send me a pm with your station name, character name, server name and last 4 of the card on the account for verification purposes. I will do my best to get the account cleared as quickly as possible.

I have put a post up that if you get account or character in use error. You need to PM me your station name, server, character and last 4 of the card for verification. Just a reminder please remember that I am only in the office monday thr...

"Technical and Account phone support will be unavailable on Thursday, December 13th. Phone support will also close at 5PM Pacific Standard Time on Friday, December 14th in observance of the annual holiday party. Phone Support will resume n...

Our live chat service is temporarily down due to maintenance. At this time we have no ETA on when it will be available again. I will inform everyone just as soon as it is available again. Our other methods of support are still available an...

Technical and Account phone support will be unavailable on Thursday November 22nd 2007 and Friday November 23rd 2007 due to the Thanksgiving holiday. Phone support will return to its normal hours of 10:00am through 7:00pm PST, on Monday No...

You should be all set now. Just for future reference please don't put your station name visible like that. If you need help with something like this send me a PM and I will work on getting it fixed for you.

Should be fixed now.

Also if you have a problem with being locked out and can send me a PM I can usually get your account unlocked very quickly. Just know that I am only in the office Monday through Friday between 10:00 am and 7:00 pm PST.

Please send me a PM with your station name and the last 4 of the credit card (verification purposes)

For assistance with issues related to those topics, please contact Account/Billing support via the following methods: Email , available 24 hours a day, 7 days a week Live Chat , 10:00 AM to 7:00 PM Pacific Time, Monday through Friday, excl...

When you are in your account area, go to Payment sources and you should be able to add/remove any stored credit card information you want. You can also add additional cards if you so desire. Hope this helps.

Hi there, Send me a PM with your station name and I can help you with this problem.

Technical and Account phone support will be unavailable on Friday September 14th 2007 . Phone support will return to its normal hours of 10:00am through 7:00pm PST, on Monday September 17th 2007. Live Chat is available from 10:00 AM to 7:0...

Damanus if you send me a PM with your station name and character name, as well as the last 4 of the card billing on the account I can fix this issue for you.

Technical and Account phone support will be unavailable on Monday September 3 rd 2007 in observance of Labor Day. Phone support will return to its normal hours of 10:00am through 7:00pm PST , on Tuesday September 4 th 2007 . Live Chat is a...

Or just PM me the station name and character name and I will get right on it.

LOL no problem. Glad I could help.

I can also help with these problems. Just PM me your station name and the character name and I can help with getting people back in.

***Update*** The 403 error should now be resolved. If you are still getting this please continue to let me know the information that I have previously requested.

Before changing your drivers, make sure that your card is supported for our game, and that you have the most up-to-date drivers for it. You may find Supported Cards and Drivers information using the links below: Matrix Online: http://help....

A little more information about the 403 error people are seeing. Due to some IP restrictions we are getting reports of this affecting people. I understand this has affected some of our regular customer's with not being able to get to their...

If you are having problems logging into the game with the character or account in use problem. Please send me a PM with your station name, character name and server and I can help get your unstuck.

I would also suggest if you are using any firewall or connect through a router that you make sure the following ports are accessible for the game client: In order for the game servers to communicate with your game client reliably, firewall...