Vista Issues with The Matrix Online.

219 posts · 2007-02-14 08:59:31 to 2009-04-14 09:50:55

#36300328055 09/23/2007 23:20:14 Re:Vista Issues with The Matrix Online.
Ballak wrote:
Summary of this thread: Don't buy Vista. lol >_>

Another summary is that not all of us had a choice on what OS we wanted for our computer. >.<
#36300328059 09/23/2007 23:23:46 Re:Vista Issues with The Matrix Online.
MetaLogic wrote:
Ballak wrote:
Summary of this thread: Don't buy Vista. lol >_>

Another summary is that not all of us had a choice on what OS we wanted for our computer. >.<

Windows... Aurgh. SMILEY I for one will never get Vista, as it seems it causes more problems than it does benefitial things. All I know is you don't want to mix the (6600 I believe?) GeForce with Vista. It's like a combination of Tom Cruise and John Travolta. >_> Exceedingly egotistical, edgy, and prone to break... a lot.
*edited by admin*
#36300328274 09/24/2007 08:01:31 Re:Vista Issues with The Matrix Online.
Ballak wrote:
MetaLogic wrote:
Ballak wrote:
Summary of this thread: Don't buy Vista. lol >_>

Another summary is that not all of us had a choice on what OS we wanted for our computer. >.<

Windows... Aurgh. SMILEY" width="15" height="15" /> I for one will never get Vista, as it seems it causes more problems than it does benefitial things. All I know is you don't want to mix the (6600 I believe?) GeForce with Vista. It's like a combination of Tom Cruise and John Travolta. >_> Exceedingly egotistical, edgy, and prone to break... a lot.
I think you mean the 8600 Geforce (the entire 8k series from what I hear).  I just bought a new laptop, and the availability of XP preinstalled as well as a non 8k series Geforce was the deciding factor on brands for me.  I opted for Alienware over Dell for those reasons.  I know Alienware is owned by Dell, but it's still a better deal and I'll go to Vista once all the kinks are worked out.
#36300329212 09/26/2007 12:18:20 Re:Vista Issues with The Matrix Online.
There hasn't been a fix to the face/shadow issue, has there?

To me, that's the most annoying bug of it all, hehe.
#36300329216 09/26/2007 12:30:16 Re:Vista Issues with The Matrix Online.
MxO-Insertion wrote:
There hasn't been a fix to the face/shadow issue, has there?

To me, that's the most annoying bug of it all, hehe.
No.
#36300385172 01/12/2008 03:16 Re:Vista Issues with The Matrix Online.

Man! I really dont want to think this might come up with me when i play Mxo on Vista first time!? hope the problems can be solved for everyone that plays mxo on vista, but as long the game works and the wierd bugs are there ill just ignore it as long the game still works on the vista and on my computer.

Life In The Matrix World For An Exile
#36300385393 01/12/2008 13:54 Re:Vista Issues with The Matrix Online.
Hmm... i see.... you use 64bit i use a 34 bit system. Will that make any different from wors to better is there any differense?
Life In The Matrix World For An Exile
#36300410503 02/20/2008 08:25 Re:Vista Issues with The Matrix Online.
Tytanya_MxO wrote:
The problem exists with ATI video hardware as well....seems a generic vista problem unless there's someone out there running on vista with no problems?

There is...
I'm not facing any issues on Vista. Runs just as fine as it did on XP. I only needed to double my RAM (to 4 gigs) as Vista is quite... consuming considering system resources.

I'm not even using very sophisticated equipment: ATI X1600, Old-School Pentium 4, 3.20GHz.

DxDiag is underway

Edit: THIS POST IS PHUCKED UP DUE TO IT BEING SUBMITTED FROM A MACINTOSH WORKSPACE COMP!!!
#36300426862 03/18/2008 18:28:27 Re:Vista Issues with The Matrix Online.
Been running sp1 for a month now and all the bugs are still there.
#36300427168 03/19/2008 07:11:59 Re:Vista Issues with The Matrix Online.
This hotfix solved problems in other applications that looked similar to the ones in MxO. It's too bad that it doesn't improve the expirience in Megacity.
#36300427222 03/19/2008 09:35:19 Re:Vista Issues with The Matrix Online.

I won't even begin to describe the Vista issues I've encountered outside of MXO...but I can confirm that I've been running SP1 for 3 weeks with no real change to MXO's appearance or performance.  A video upgrade fixed most of my Dali-esque problems, though.  The rest is neither better nor worse.

Hey moderator:  would it be too off-topic if we created a new forum called "Vista Tips" (not to be confused with "issues"SMILEY?  It might be a good place for us to compare notes on performance tweaks, without flooding this discussion on the face shadowing/texturing/etc. problems...

#36300427754 03/20/2008 03:37:31 Re:Vista Issues with The Matrix Online.

Ok it appear Service Pack 1 has or is causeing more issue for myself & I am sure others below is a list of old & new problems

1 - Upon Loging in when you are typing in the username & password instead of getting keyclicks as you type its continuosly doing so even after you have finished entering in you     detials to log in

2 - I cant play the MXO cinematics when I upload myself to a hardline even when updateing to latest Macromedia flashplayer

3 - When i get killed (EVERYTIME) I get dumped back to desktop after hitting reconstruct then I cant log back in because character is still in use - (NEW)

4 - On 2 occasions upon going to a HL the screen is just black and stays black but things are still clickable you have to ALT+TAB out then back in for it to sort itself - (NEW)

5 - People still appearing fuzzy & dotted like is still there but not as much

(please patch these problems or at least give us a update as to how you are progressing towards fixing them)

#36300428240 03/20/2008 17:26:54 Re:Vista Issues with The Matrix Online.

Hrm...

1) has been explained pretty well here:

http://forums.station.sony.com/mxo/..._id=36300021674

and here:

http://forums.station.sony.com/mxo/..._id=36300021407

2) Cinematics stopped working for me a long time ago (in XP), and I've never bothered to try again to see if they work.  If someone says I should check one out, I Google for it. :-/

3)  I've only just started to get dumped to desktop in Vista.  However, the character still in use is a different issue, usually from trying to get back in before the system realizes you left (it still thinks you're there for a few minutes because--I'm guessing--it can't update every user's status 100% in realtime)

4) The video layer going black is an ongoing problem--including the Alt-Tab bit--already posted here

5) As is this one

As far as I can tell, none of these specifically relates to Vista SP1.  Some (like #5) are Vista-specific.

...

I will take back my earlier statement:  one thing I did notice with SP1 is that now Vista sees all 4GB of my RAM:  my mobo supported it, but in the past Vista only saw 2.5 of it...

#36300430118 03/23/2008 12:47:24 Re:Vista Issues with The Matrix Online.
Hmm yes all of my 4 gig also shows now but does it still only run at that slown down speed DDR333 instead of 400?
#36300433126 03/28/2008 13:25:03 Re:Vista Issues with The Matrix Online.
Well seems my new laptop, preloaded with vista, has no problems with MXO so far. Ive installed it, loaded fine. play on full settings, and can take screenshots.
#36300433195 03/28/2008 16:39:19 Re:Vista Issues with The Matrix Online.

You lucky devil!

Would you be willing to share your specs?  Include whether the machine came with SP1 or if you're running SP1 now?

It'd be much appreciated.  Thanks!

#36300434143 03/31/2008 10:16:19 Re:Vista Issues with The Matrix Online.
MXOWinterMute wrote:

You lucky devil!

Would you be willing to share your specs?  Include whether the machine came with SP1 or if you're running SP1 now?

It'd be much appreciated.  Thanks!

I can through up the Dxdiag if that helps?

I even got planetside to work.
#36300434247 03/31/2008 14:58:57 Re:Vista Issues with The Matrix Online.

Unless one of the bigger brains around here (Phi?) suggests it, you don't have to do that AFAIC.

I'm more curious about the guts and the OS:  Your RAM, Video, if it's Vista SP1 (and if so, if it came shipped like that to you, or you put SP1 on yourself)....that kind of thing.

Whatever you wish to post, knock yourself out!  I'm looking forward to seeing what you've got (and comparing notes)

#36300434276 03/31/2008 15:39:44 Re:Vista Issues with The Matrix Online.

Havent put Service pack one onto it yet. Below is the spec (best as i could find on the website) Its a nice little beast


Full specification


Processor Type      Intel Core 2 Duo T5250       
Processor speed     (1.50 GHz, 667 MHz FSB, 2 MB Cache)    
Memory Size     2 GB MB      
Memory Type     DDR 2      
Hard Drive Capacity     160 GB    
Optical Drives     HD DVD-ROM/DVD SuperMulti      
CD-ROM Speed     24 x   
CD-RW Speed.     10 x    
DVD-ROM Speed     8 x    
DVD-RW Speed     4 x    
Floppy Disk Drive     NO    
Screen Size/Type     17" WXGA+ TruBrite      
Graphics Card Type     ATI RADEON HD2600     T
Graphics Memory     1023MB HYPER 256MB DEDICATED MB    
TV-out     NO    
Sound Type     16 bit stereo Integrated   
Modem Type     56k    
Wireless Enabled     YES   
No. of USB Connections     6    
No. of Firewire Connections     1  
Infrared Port Included     NO    
Other Interfaces     WEBCAM, 5 IN 1 CARD READER      
Battery Type     Lithium Ion      
Software Titles Included     Norton Int Security 2007      
Weight     3.2 kg     This is the weight of the appliance in KG
Height     288 mm      
Width     399 mm      
Depth     46.5 mm      
Colour     Onyx Blue/Silver

#36300434324 03/31/2008 16:57:44 Re:Vista Issues with The Matrix Online.
a few notes...

Under SP1 network file transfer and security is faster and more streamlined.
All the graphical bugs in MxO are still there, telling us that it's a problem with the game's render engine.
The launcher audio is still bugged (clicks and beeps play one after the other in a single channel instead of overlapping or cutting each other off.) So the noises keep going a lot longer than they should.
SP1 didn't make anything worse. It made a big difference to the stability and performance of Vista itself, but MxO is unchanged.

Can SOE open an office in Australia so they can hire me? SMILEY

If any of the above problems didn't exist on your Vista but do after SP1, it's because SP1 included a bunch of video and audio drivers. Your previous drivers were not designed for vista and were still doing things XP style. (Less efficient on the processing speed... pity the new ones don't work properly with MxO)

Cinematics have two problems, one is Vista related the other isn't.
Vista and DirectX 10 have changed the draw surface metrics (the same change that has caused the "blank screenshots with AA turned on" problem) which means that sometimes you will hear the audio with no picture. If nothing happens at all chances are the movie is still streaming (the cinematics are 13 or so MB with the older ones being up to 60MB in size). They take a little while to download and they only play online ingame.

My post in THIS THREAD explains most of these issues. I can't say it enough to the people saying they are upgrading to the latest Flashplayer... Mxo uses WINDOWS MEDIA PLAYER not flash.


Kuroidoragon... A lot of your new problems are caused by your updated Video and Audio drivers. If you were getting better perofrmance before SP1 I sugest you uninstall your audio and video drivers, use DriverCleaner Pro to remove the rest then install an older version of the drivers.

MXOWinterMute... The "character in use" issue used to be a lot worse in the very early days. Then the devs made the time-out much shorter. If the server doesn't hear from your machine for 5 minutes it logs you out (unless it gets buged)... it used to be 20 to 30 minutes. IF it wasn't capable of updating everyone's status in real-time how would fighting work? SMILEY


Havocide... What version of Vista are you running (just the first section of DXDIAG or MSINFO should do)?
phiAU - The Kings of Never - noblesse oblige
#36300434332 03/31/2008 17:15:00 Re:Vista Issues with The Matrix Online.
------------------
System Information
------------------
Time of this report: 4/1/2008, 01:10:46
Machine name: HAVOCIDE-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_gdr.071023-1545)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite P200
BIOS: Ver 1.00PARTTBL
Processor: Intel(R) Core(TM)2 Duo CPU T5450 @ 1.66GHz (2 CPUs), ~1.7GHz
Memory: 2046MB RAM
Page File: 1371MB used, 2939MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode
#36300435618 04/02/2008 16:17:10 Re:Vista Issues with The Matrix Online.

That is impressive, Havocide:  a Duo at 1.5 GHz running Vista pretty well.  I blame that hefty cache of yours--that was a good pick.

Phi, I remember those "good old days"--it was pretty awful.  I thought I'd add that the last time we had connection drops I noticed that SOE added some sort of reacquire ability in the background:  before I'd get dropped, I'd at least thrash through a few "connection reestablished!" messages.

The disconnect bug was a baddie, too:  I can remember watching my Buddy List wink on and off as people came and went...

I've been wrangling the crash-to-desktop problem in Vista, and it really does seem to go away when I stop the Prefetch service.  I'd half a mind to blame Windows Update/Background Intelligent Transfer exclusively, but it appears I can leave those on and not CTD....so long as Prefetch isn't trying to thrash while I'm gaming.

#36300435995 04/03/2008 01:32:10 Re:Vista Issues with The Matrix Online.

Have you tired running MxO from a different compatibility mode?

Right clikc icon >  Properties > Compatability tab > Choose a operating software.

#36300436071 04/03/2008 05:18:39 Re:Vista Issues with The Matrix Online.

Good suggestion Havocide:

Killing Superfetch seemed to have solved my problem.  But if I start crashing again, I'll give Vista's compatibility mode a spin.  The alternate launch profiles are a pretty useful feature, too:  fixed a problem I was having in City Of Heroes.

#36300436420 04/03/2008 13:46:47 Re:Vista Issues with The Matrix Online.
For tips on Vista compatibility go here:

Tip/Tricks
*edited*
#36300436637 04/03/2008 19:02:31 Re:Vista Issues with The Matrix Online.
i run vista ultimate my machine can run any game out there. but for some reason it will not load up MxO i can get to the login screen bu when it says authenticating... it gets stuck i have set compatibility to xp sp2 and i set everything to run in admin mode.

can anyone help?
#36300436641 04/03/2008 19:10:42 Re:Vista Issues with The Matrix Online.
Your firewall is the problem there
phiAU - The Kings of Never - noblesse oblige
#36300436950 04/04/2008 06:55:07 Re:Vista Issues with The Matrix Online.
ok opened all the ports on both my firewall and my router and still same problem...authenticating... so what else can i try
#36300437398 04/04/2008 21:21:15 Re:Vista Issues with The Matrix Online.
First of all get rid of all your ports you opened. Then tell me what firewall you got and we can go from there.

*edited*
#36300437490 04/05/2008 05:43:08 Re:Vista Issues with The Matrix Online.
All I can suggest is Windows XP, a Saphire gaming card and good game specs really. Creative Computing suggested this for me..SMILEY
#36300437687 04/05/2008 15:50:16 Re:Vista Issues with The Matrix Online.

Adding myself to the "Yes its Vista. Wadaya mean no screenshots?" list.

Turned off AA & problem solved.

#36300437694 04/05/2008 15:57:49 Re:Vista Issues with The Matrix Online.
Even thought the problem is on Vista doesn't mean it's a Vista related problem, it is his firewall. Also i too recommend Windows XP.
*edited*
#36300437707 04/05/2008 16:25:53 Re:Vista Issues with The Matrix Online.
well im not going to fry a $2600 computer just so i can put xp on it. i built this comptuer for gaming it runs every game i can throw at it including crysis...but this one has issues. im not an idiot when it comes to comptuers i designed the 2 that i run now.

as to what firewall im running its the crap vista windows one. the ports i opend up in my router and on the firewall here. anymore suggestions?
#36300437716 04/05/2008 16:49:16 Re:Vista Issues with The Matrix Online.
Craptastic! Yes, it's just if you really want to play this game specifically you need to switch to XP, but if you want to keep it go ahead.

And the firewall thing. So you opened the ports on the router? K Did you open the ports on the firewall. Also make sure the firewall is not blocking the game from any traffic.

My guide is in my siggy.
*edited*
#36300437722 04/05/2008 17:08:40 Re:Vista Issues with The Matrix Online.
yes i opend up the ports on both the router and firewall and it shouldnt be blocking but i can check again. and i gave matrix all the permissions i can.
#36300437725 04/05/2008 17:11:49 Re:Vista Issues with The Matrix Online.
Does any errors pop-up? If so please post them.
*edited*
#36300437726 04/05/2008 17:14:42 Re:Vista Issues with The Matrix Online.
when i have to close it out manually the details error is this

Problem Event Name:    AppHangB1
  Application Name:    matrix.exe
  Application Version:    75.6.3.4
  Application Timestamp:    47eeebe0
  Hang Signature:    8b9c
  Hang Type:    18432
  OS Version:    6.0.6000.2.0.0.256.1
  Locale ID:    1033
  Additional Hang Signature 1:    a79ea1205251f1a07d9a43d43393230e
  Additional Hang Signature 2:    abeb
  Additional Hang Signature 3:    681bb367c0a896477f43ffc3498def75
  Additional Hang Signature 4:    7db5
  Additional Hang Signature 5:    e4816864d01fdef400adb40441010a13
  Additional Hang Signature 6:    b1c4
  Additional Hang Signature 7:    3a125e6480be10d554da9a1cc951424e

#36300437754 04/05/2008 18:16:18 Re:Vista Issues with The Matrix Online.
Im all out of ideas the only idea i got for you is to look around in this thread for anything,

Tip/Tricks
*edited*
#36300438098 04/06/2008 12:59:42 Re:Vista Issues with The Matrix Online.
Szandak wrote:
i run vista ultimate my machine can run any game out there. but for some reason it will not load up MxO i can get to the login screen bu when it says authenticating... it gets stuck i have set compatibility to xp sp2 and i set everything to run in admin mode.

can anyone help?

i have used vista64 ultimate for a year now and im getting used to the "common" errors it has with MxO.

i see that you have been a forum member since Nov. '07.  was your MxO running on Vista then, or were you using XP and are now trying to run MxO on vista?

#36300438435 04/07/2008 06:22:27 Re:Vista Issues with The Matrix Online.
well to make it better i dont have access to your tips and tricks page
#36300438437 04/07/2008 06:23:16 Re:Vista Issues with The Matrix Online.
well then i was using my old computer which ran xp. i just built this computer a couple months ago
#36300439013 04/08/2008 00:20:16 Re:Vista Issues with The Matrix Online.
Szandak wrote:
well then i was using my old computer which ran xp. i just built this computer a couple months ago


okay....

this can be as in-depth as vista itself, but the short and sweet and the final solution that is still working today: copy the MxO directory as it exists, reformat C:\, reinstall vista, simply paste MxO directories back.

the reason i did this is because of vista's "intuitive" design for "finding" your drivers and related software for you verses actual end result of its design affecting XP based software and hardware.  there are probably several contributing factors which you can read below that i encountered that ultimately lead to this final solution after a few attempts at perfection:

1. Before MxO, I initially performed a "clean" install and I did not go with a retail version of Vista.  I used a builder's version which is streamlined without random useless software, BUT is also without drivers.  but since you have your OS already this is may not really be an option.  but you must understand that Vista likes to courteously assign ALL drivers before you have a chance to go to the manufacturers web sites to load the latest.  90% of the Vista "intuitive" driver downloads and installs are correct, which is not bad.  I found this out the hard way.

2. My MxO after a couple of installs performed worse than yours.  I had to completely erase MxO from the system and reinstall ((with a link provided by SOE in an email when i requested to fix my problems)) which solved most of my problems.  the Newbie download from the site was screwed up by the time it was completely on my hard drive.

3.  With a new OS like vista, and the previously described issue with drivers, and the fact that i was also dealing with a 64bit system with 32 bit game software, vista's registry easily got jumbled up with different OS/bit architecture based software and hardware.  during the first three months, i performed 3 re-format/OS re-installations as a result of software complications.  During the last reinstall, i noted that due to the limited installation executed by MxO and vista's "intuitive" design, i could simply just copy MxO and paste it back during system OS re-installation.  This was the BEST solution and i have been running it ever since.

Again, this is the final result of my trials and errors.  A year later, it works great, aside from the expected Vista related graphics anomalies that seem to pop up at the strangest times, but eventually predicable so.

Hope this helps.  Feel free to ask more questions.  SMILEY<img src=" width="15" height="15">

qab

EDIT---> PS:  the problem im having now (coincidentally after the latest vista updates) is that my MxO launcher/login is freezing after selecting a character and clicking "ACCEPT."  the solution to this has been, taskmanager, end the "not responding" MxO, restart MxO, flip patch switch, click "ACCEPT,"  let it restart itself, and then continue as normal.

#36300439384 04/08/2008 17:37:29 Re:Vista Issues with The Matrix Online.
i dont really want to reinstall vista....so i guess i just wont play mxo lol
#36300439901 04/09/2008 16:03:04 Re:Vista Issues with The Matrix Online.
Szandak wrote:
i dont really want to reinstall vista....so i guess i just wont play mxo lol


hehe, i can see what you mean...

at the very least, try to set it on patch again (even if the patching is up to date) and if that does not work, try to get an alternate download link for MxO from tech support.

but i understand that this is a lot of conflict, sorry mate.  SMILEY" width="15" height="15" />

welcome to vista!!  SMILEY" width="15" height="15" />

#36300440483 04/10/2008 19:09:12 Re:Vista Issues with The Matrix Online.
well this sucks even more i reinstall it and now while patching i keep getting some error while patching is there a site i can install the patches on without using the launcher?
#36300440567 04/10/2008 22:45:39 Re:Vista Issues with The Matrix Online.
I had problems with Matrix on Vista as well, along with Planetside. I installed the Station Launcher and let it patch the games and ran them from the launcher and they all seem to work. I think it might be the fact that Station Launcher is acting as the game launcher and seems to be configured for your PC more than than the game launcher.
#36300440945 04/12/2008 00:53:37 Re:Vista Issues with The Matrix Online.
Szandak wrote:
well this sucks even more i reinstall it and now while patching i keep getting some error while patching is there a site i can install the patches on without using the launcher?


oh no!!!
im getting the same error: "Patch system error (result code -47)" !!  i thought it would go away after the server restart.  ;_;

HELP!!!

#36300456047 05/16/2008 22:34:50 Re:Vista Issues with The Matrix Online.

Started out being able to play just fine, but it seems as though I will never be allowed to play this game ever again due to ongoing technical issues.  I certainly would like to. 

This all started today while I was standing by the phone booth in Apollyon on Recursion changing my outfit in my inventory.  I switched to a different tab in my inventory and my graphics have been screwed ever since.  Also happens when I try to look in my inventory in the loading area.

 Screenshot 1

Screenshot 2

Screenshot 3

Screenshot 4

Screenshot 5

Sometimes if I'm just walking around it's ok, but this makes the game pretty useless.