The Matrix Online on current News.

Up it!  Someones bound to notice.

http://current.com/items/90156609_s...-final-days.htm

I uped it.

Up'ed it..

lets get it rolling

wow, its in the top 20 of news for the day?

Up'd it too.

UPD: Hey, what if we also down'd all the other news - you know, to make the ours one get higher?  Well, just asking...

Actually this isn't the whole truth to the story and rather misleading. Customer service is still supporting The Matrix Online, as is the Community team, and development.

In regards to the concerns over refunds, as it was mentioned in the FAQ:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

Tell your friends, its now number #2 in the news category!!!!

Power to the People!!!!!!!!!

It's #1

Unfortunately Raijinn, it's the perception of your customers that matters. And since the majority of the CSR conversations posted earlier on the forums that you guys saw fit to delete showed, some of the CSR's were quite willing to tell us all forms of support for the game are done.

Raijinn wrote:

Actually this isn't the whole truth to the story and rather misleading. Customer service is still supporting The Matrix Online, as is the Community team, and development.

In regards to the concerns over refunds, as it was mentioned in the FAQ:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

What if we sub'd on june 1st and was playing on tuesday? Pleaseeeee can you do something, if you do I promise to sub to SWG

Raijinn wrote:

Actually this isn't the whole truth to the story and rather misleading. Customer service is still supporting The Matrix Online, as is the Community team, and development.

In regards to the concerns over refunds, as it was mentioned in the FAQ:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I beleive any player who has purchased before june 1st 2009 should be able to see the end of the game my friend.

Its only right. And from what I see, I guess when I paid on the 28th, its not good enough for me to see the end of something I have been faithfully a part of for years. My subs were always paid, and man, have I PLAYED!!!

I think you are just adding insult to injury with the technical jargon. Meanwhile, we are locked out of our second home.

MxO_Neopill wrote:

Raijinn wrote:

Actually this isn't the whole truth to the story and rather misleading. Customer service is still supporting The Matrix Online, as is the Community team, and development.

In regards to the concerns over refunds, as it was mentioned in the FAQ:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I beleive any player who has purchased before june 1st 2009 should be able to see the end of the game my friend.

Its only right. And from what I see, I guess when I paid on the 28th, its not good enough for me to see the end of something I have been faithfully a part of for years. My subs were always paid, and man, have I PLAYED!!!

I think you are just adding insult to injury with the technical jargon. Meanwhile, we are locked out of our second home.

Take a moment to step back for a second so we can sort this whole matter out. I completely understand what you're saying but there's nothing more that we can say as of right now.

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

UPDATE: Acrually, I guess you are lol, from your other replies.

RetroX wrote:

Raijinn wrote:

Actually this isn't the whole truth to the story and rather misleading. Customer service is still supporting The Matrix Online, as is the Community team, and development.

In regards to the concerns over refunds, as it was mentioned in the FAQ:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

What if we sub'd on june 1st and was playing on tuesday? Pleaseeeee can you do something, if you do I promise to sub to SWG

That's something we are looking into RetroX, it's pretty confusing for everyone who subbed between the 27th and the 1st so we hope to clarify what's going to happen in the near future.

wwWizard2k wrote:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.

Even I have to agree that the article is misleading.

This has 'public relations disaster' written all over it!

I'm not mad, I knew something seriously bad would happen, that's the curse of MxO.

I just didn't expect a clusterf**k of this magnitude!

Raijinn wrote:

wwWizard2k wrote:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.

Thanks Raijinn, I'm glad at least someone is listening to our concerns.  We really do appreciate it.

wwWizard2k wrote:

Raijinn wrote:

wwWizard2k wrote:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.

Thanks Raijinn, I'm glad at least someone is listening to our concerns.  We really do appreciate it.

So basicly we are in a holding pattern untill information can be brought down from on high regarding were the little mess up of an internal date of may 28th didnt get put into an offical email from SOE stating june 1st and what to do about it. We all know what needs to be done, however those big wigs have to say it before wheels turn, right?

Ic3b3rg wrote:

wwWizard2k wrote:

Raijinn wrote:

wwWizard2k wrote:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.

Thanks Raijinn, I'm glad at least someone is listening to our concerns.  We really do appreciate it.

So basicly we are in a holding pattern untill information can be brought down from on high regarding were the little mess up of an internal date of may 28th didnt get put into an offical email from SOE stating june 1st and what to do about it. We all know what needs to be done, however those big wigs have to say it before wheels turn, right?

Pretty much we're all in a holding pattern for now. I'm personally on e-mail watch but it's relatively the same thing.

I do apologize for all the trouble but Virrago and I are hoping to have accurate information to give you all regarding the matter at hand.

Ic3b3rg wrote:

wwWizard2k wrote:

Raijinn wrote:

wwWizard2k wrote:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.

Thanks Raijinn, I'm glad at least someone is listening to our concerns.  We really do appreciate it.

So basicly we are in a holding pattern untill information can be brought down from on high regarding were the little mess up of an internal date of may 28th didnt get put into an offical email from SOE stating june 1st and what to do about it. We all know what needs to be done, however those big wigs have to say it before wheels turn, right?

At this point, like, I'm fairly sure they do want to help.  I spoke with Eryk N, and he made it very clear that he would give me my MxO back if he could.  "Truly", he said.  The issue is, like, buttons have been pressed, accounts terminated, systems shut-off... and I'm sure half the technical staff went on vacation on June 1st .  So, undoing this won't be instant, if it can be undone at all.

It's nice to at least see posts being made on the matter. Over MxO's history there have been a lot of times when problems happened that only one post was ever made about it, or even none at all.

wwWizard2k wrote:

At this point, like, I'm fairly sure they do want to help.  I spoke with Eryk N, and he made it very clear that he would give me my MxO back if he could.  "Truly", he said.  The issue is, like, buttons have been pressed, accounts terminated, systems shut-off... and I'm sure half the technical staff went on vacation on June 1st .  So, undoing this won't be instant, if it can be undone at all.

The wheels are churning so we'll see what happens and when. I can't promise anything speedy but we definitely understand the concerns raised.

Raijinn wrote:

wwWizard2k wrote:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.

Especially since everyone was given notice of MxO's fate on May 28th via Walrus's post, and yours. Pretty much that's saying, "Hey, here's what's happening with the game, for those of you who aren't a current subscriber as of MAY 28th, you're SOL."

So the sensible thing would be to let those of us who subscribed before June 1st have their subscriptions and be let into the game, or admit that an announcement should have been made earlier than the cut off date, and again, allow those of us who had a current subscription into the game.

Why announce the end and not allow people to say good bye? (As well as the extra revenue that bringing all the oldies back brought?) We subscribed to see the end of the game, so obviously the $15 was less important than saying goodbye to MxO. Refunds mean nothing under these circumstances.

Raijinn posted:

We understand the problem that you all are having and how it's pretty confusing, was it June 1st that was the cutoff or May 27th? I know that's what you all are asking since you've only seen the 1st mentioned as the deadline.

Needless to say we're discussing the matter here as well and while I don't have anything official to mention as of right now, we hope that we'll have something to tell you all in the near future.

Sorry folks!

It's pretty clear actually, June 1st was the cut off.  That was the date in the email sent out, that's the date given by both yourself, Raijinn, and Walrus and no one corrected it.  If the tech staff were given a different date, that's a SOE problem and not ours.  There is no such thing as an "invisible deadline" or whatever nonsense the CSRs are spouting.  We received the email or got word to check the message board and we re-subbed or made sure we had renewed our sub before the given date.. some of us, from the sounds of it, even beat that date and still are experiencing the same problem.

I appreciate you and Virrago going to bat for us when it seems no one else is, and I don't know what the exact solution should be, but at least part of it is giving access back to all of those who subbed in time and now can't play.  That much is bleedingly clear.  If there is any doubt what-so-ever who subbed and who didn't, just check the payment history.

Orexis. wrote:

Raijinn wrote:

wwWizard2k wrote:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.

Especially since everyone was given notice of MxO's fate on May 28th via Walrus's post, and yours. Pretty much that's saying, "Hey, here's what's happening with the game, for those of you who aren't a current subscriber as of MAY 28th, you're SOL."

So the sensible thing would be to let those of us who subscribed before June 1st have their subscriptions and be let into the game, or admit that an announcement should have been made earlier than the cut off date, and again, allow those of us who had a current subscription into the game.

Why announce the end and not allow people to say good bye? (As well as the extra revenue that bringing all the oldies back brought?) We subscribed to see the end of the game, so obviously the $15 was less important than saying goodbye to MxO. Refunds mean nothing under these circumstances.

I completely understand where you're coming from in this regard and it's pretty much the same confusing situation the others who subbed between the 27th and the 1st are in. We're figuring out what can be done though, so although I know you don't want to hear a wait and see answer, that's really all I can say.

Raijinn wrote:

wwWizard2k wrote:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.

It seems crystal clear to me, the cut off date was publically billed as the 1st June.  May 27th being an internal date that nobody outside of SOE knew about.

Either fix, or give us our money back.

Shinryu wrote:

Raijinn posted:

We understand the problem that you all are having and how it's pretty confusing, was it June 1st that was the cutoff or May 27th? I know that's what you all are asking since you've only seen the 1st mentioned as the deadline.

Needless to say we're discussing the matter here as well and while I don't have anything official to mention as of right now, we hope that we'll have something to tell you all in the near future.

Sorry folks!

It's pretty clear actually, June 1st was the cut off.  That was the date in the email sent out, that's the date given by both yourself, Raijinn, and Walrus and no one corrected it.  If the tech staff were given a different date, that's a SOE problem and not ours.  There is no such thing as an "invisible deadline" or whatever nonsense the CSRs are spouting.  We received the email or got word to check the message board and we re-subbed or made sure we had renewed our sub before the given date.. some of us, from the sounds of it, even beat that date and still are experiencing the same problem.

I appreciate you and Virrago going to bat for us when it seems no one else is, and I don't know what the exact solution should be, but at least part of it is giving access back to all of those who subbed in time and now can't play.  That much is bleedingly clear.  If there is any doubt what-so-ever who subbed and who didn't, just check the payment history.

This.

Dripping-Cheese wrote:

Raijinn wrote:

wwWizard2k wrote:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.

It seems crystal clear to me, the cut off date was publically billed as the 1st June.  May 27th being an internal date that nobody outside of SOE knew about.

Either fix, or give us our money back.

I believe that's where part of the problem lies, most don't want the money back (which is what CS was mentioning) and would rather play until the end. We're in talks to figure out what can be done.

Dripping-Cheese wrote:

Raijinn wrote:

wwWizard2k wrote:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.

It seems crystal clear to me, the cut off date was publically billed as the 1st June.  May 27th being an internal date that nobody outside of SOE knew about.

Either fix, or give us our money back.

Raijinn beat me to it. I just hope they do let everyone that did pay come back.

Dripping-Cheese wrote:

Either fix, or give us our money back.

I don't even think most people only want money back. The CSR's all just wanted to give refunds, but just getting a refund wouldn't satisfy me. Truth be told, they should reinstate us and refund us.

Or if they can't reinstate me at least give me my dam two months of free time in the other games, even though I'm not that interested in them.

Shinryu wrote:

Raijinn posted:

We understand the problem that you all are having and how it's pretty confusing, was it June 1st that was the cutoff or May 27th? I know that's what you all are asking since you've only seen the 1st mentioned as the deadline.

Needless to say we're discussing the matter here as well and while I don't have anything official to mention as of right now, we hope that we'll have something to tell you all in the near future.

Sorry folks!

It's pretty clear actually, June 1st was the cut off.  That was the date in the email sent out, that's the date given by both yourself, Raijinn, and Walrus and no one corrected it.  If the tech staff were given a different date, that's a SOE problem and not ours.  There is no such thing as an "invisible deadline" or whatever nonsense the CSRs are spouting.  We received the email or got word to check the message board and we re-subbed or made sure we had renewed our sub before the given date.. some of us, from the sounds of it, even beat that date and still are experiencing the same problem.

I appreciate you and Virrago going to bat for us when it seems no one else is, and I don't know what the exact solution should be, but at least part of it is giving access back to all of those who subbed in time and now can't play.  That much is bleedingly clear.  If there is any doubt what-so-ever who subbed and who didn't, just check the payment history.

I understand and it's kind of one of those "???" moments, everything mentioned the 1st, that's the date everything had been eluding to as a cutoff then a cog gets thrown into the wheel and now we're out of luck? I get it, and it is pretty straight forward.

We'll need to figure something out and I'm on e-mail watch until then so I apologize for sounding like a broken record when answering some of these questions.

Why dont you just activate every mxo account. No ones paying for it anyways.

Premier wrote:

Why dont you just activate every mxo account. No ones paying for it anyways.

Point taken but queue up the broken record, we're on standby/e-mail watch until we hear something official.

I'd also like to point out that this thread is about the Current News artical so go up'it.

Raijinn wrote:

Dripping-Cheese wrote:

Raijinn wrote:

wwWizard2k wrote:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.

It seems crystal clear to me, the cut off date was publically billed as the 1st June.  May 27th being an internal date that nobody outside of SOE knew about.

Either fix, or give us our money back.

I believe that's where part of the problem lies, most don't want the money back (which is what CS was mentioning) and would rather play until the end. We're in talks to figure out what can be done.

Correct, We dont want no stinking Refunds, We want to enjoy the last months of the game. Thats why we re subbed to be with friends and family and to re live the past with what little time remains. For those who subbed on june 1st, I have no idea what will happen.

Raijinn wrote:

Premier wrote:

Why dont you just activate every mxo account. No ones paying for it anyways.

Point taken but queue up the broken record, we're on standby/e-mail watch until we hear something official.

Well I "officially" could careless about them because I subbed my accounts when the email was sent out.

Raijinn wrote:

Orexis. wrote:

Especially since everyone was given notice of MxO's fate on May 28th via Walrus's post, and yours. Pretty much that's saying, "Hey, here's what's happening with the game, for those of you who aren't a current subscriber as of MAY 28th, you're SOL."

So the sensible thing would be to let those of us who subscribed before June 1st have their subscriptions and be let into the game, or admit that an announcement should have been made earlier than the cut off date, and again, allow those of us who had a current subscription into the game.

Why announce the end and not allow people to say good bye? (As well as the extra revenue that bringing all the oldies back brought?) We subscribed to see the end of the game, so obviously the $15 was less important than saying goodbye to MxO. Refunds mean nothing under these circumstances.

I completely understand where you're coming from in this regard and it's pretty much the same confusing situation the others who subbed between the 27th and the 1st are in. We're figuring out what can be done though, so although I know you don't want to hear a wait and see answer, that's really all I can say.

Well honestly, a "wait and see" answer is big improvement upon the CSR's answer. I know you're kind of repeating yourself replying to everyone, but actually thinking about this is better than the flat out "no, the game is closed" stuff that was happening a few hours ago, so thank you for that, at least.

Of course, we all want to see the decision that subscriptions are re-opened again. That's the reason we came back in the first place.

Orexis. wrote:

Raijinn wrote:

Orexis. wrote:

Especially since everyone was given notice of MxO's fate on May 28th via Walrus's post, and yours. Pretty much that's saying, "Hey, here's what's happening with the game, for those of you who aren't a current subscriber as of MAY 28th, you're SOL."

So the sensible thing would be to let those of us who subscribed before June 1st have their subscriptions and be let into the game, or admit that an announcement should have been made earlier than the cut off date, and again, allow those of us who had a current subscription into the game.

Why announce the end and not allow people to say good bye? (As well as the extra revenue that bringing all the oldies back brought?) We subscribed to see the end of the game, so obviously the $15 was less important than saying goodbye to MxO. Refunds mean nothing under these circumstances.

I completely understand where you're coming from in this regard and it's pretty much the same confusing situation the others who subbed between the 27th and the 1st are in. We're figuring out what can be done though, so although I know you don't want to hear a wait and see answer, that's really all I can say.

Well honestly, a "wait and see" answer is big improvement upon the CSR's answer. I know you're kind of repeating yourself replying to everyone, but actually thinking about this is better than the flat out "no, the game is closed" stuff that was happening a few hours ago, so thank you for that, at least.

Of course, we all want to see the decision that subscriptions are re-opened again. That's the reason we came back in the first place.

The game isn't scheduled to close until the deadline that was mentioned in the mailer, which still means you have almost 2 months of time to still hop in and party like it's 1999  theoretically.

Raijinn wrote:

Dripping-Cheese wrote:

Raijinn wrote:

wwWizard2k wrote:

"As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process."

I'm a little shocked that this is still being quoted by SOE Admins.  It's like there's a total disconnect between the CSRs, TSRs, and the frontline responders.

Raijinn, are you aware that the customer service reps are all saying that, in fact, the cutoff date was May 28th and not June 1st, which is why so many people have lost their accounts?

Yeah, actually I've seen you all quote the CSR's quite a bit. I believe that 27th/28th date was an internal date set or something along those lines however in the mailer it did state the 1st as the cut-off. It's pretty confusing for you all (and myself to some extent) but we hope to get this clarified and resolved in the near future.

It seems crystal clear to me, the cut off date was publically billed as the 1st June.  May 27th being an internal date that nobody outside of SOE knew about.

Either fix, or give us our money back.

I believe that's where part of the problem lies, most don't want the money back (which is what CS was mentioning) and would rather play until the end. We're in talks to figure out what can be done.

If refunds are all they can offer, then I personally will take it, take my leave, and think twice before spending money on an SOE product in future.

I resubbed in good faith, and would've liked the opportunity to see the end of something that I have invested a lot of time in over the years, and by proxy, helped shape (yes folks, I am still taking the credit for datamine!).

I'm off to bed, good night folks, and I look forward to seeing what resolution is put forward, oh, and also finding out who gets fired over this!

Raijinn wrote:

The game isn't scheduled to close until the deadline that was mentioned in the mailer, which still means you have almost 2 months of time to still hop in and party like it's 1999  theoretically.

If my subscription wasn't removed from my Station account, i'd agree with you completely!

But a select few others can, yes.

*Oh, and by closed, I was referring to this: "TSR Eryk N.: The game is done. The service and support stopped."

*trolling/inappropriate*

Hey, I can post again!  So at least something's being fixed...still can't jack in though.

Raijinn, thanks for keeping us company and letting us know you're looking for answers as much as we are.  You clearly understand the state of mind we're in.  I don't want my $15 back, I want to jack in! 

Raijinn wrote:

Orexis. wrote:

Raijinn wrote:

Orexis. wrote:

Especially since everyone was given notice of MxO's fate on May 28th via Walrus's post, and yours. Pretty much that's saying, "Hey, here's what's happening with the game, for those of you who aren't a current subscriber as of MAY 28th, you're SOL."

So the sensible thing would be to let those of us who subscribed before June 1st have their subscriptions and be let into the game, or admit that an announcement should have been made earlier than the cut off date, and again, allow those of us who had a current subscription into the game.

Why announce the end and not allow people to say good bye? (As well as the extra revenue that bringing all the oldies back brought?) We subscribed to see the end of the game, so obviously the $15 was less important than saying goodbye to MxO. Refunds mean nothing under these circumstances.

I completely understand where you're coming from in this regard and it's pretty much the same confusing situation the others who subbed between the 27th and the 1st are in. We're figuring out what can be done though, so although I know you don't want to hear a wait and see answer, that's really all I can say.

Well honestly, a "wait and see" answer is big improvement upon the CSR's answer. I know you're kind of repeating yourself replying to everyone, but actually thinking about this is better than the flat out "no, the game is closed" stuff that was happening a few hours ago, so thank you for that, at least.

Of course, we all want to see the decision that subscriptions are re-opened again. That's the reason we came back in the first place.

The game isn't scheduled to close until the deadline that was mentioned in the mailer, which still means you have almost 2 months of time to still hop in and party like it's 1999  theoretically.

So......you're saying that for one month being paid, the subs will last longer than 30 days? theoretically? I mean, how would we pay for the "second" month if we cant resub now?!

What is going on with the forums?  One hour I can post, the next I can't and the next I can again.

MetaLogic wrote:

What is going on with the forums?  One hour I can post, the next I can't and the next I can again.

I believe that might have to do with the subscription server freaking out. It's been known to happen in the past causing some issues with people having access to the forums, then having access removed, then having access again.

Glad to see the forums still have phantom pages.

MotorZ wrote:

Glad to see the forums still have phantom pages.

Yeah I was waiting till the page showed up...

Raijinn wrote:

MetaLogic wrote:

What is going on with the forums?  One hour I can post, the next I can't and the next I can again.

I believe that might have to do with the subscription server freaking out. It's been known to happen in the past causing some issues with people having access to the forums, then having access removed, then having access again.

Ahh k.

Well if anyone needs me I'll be playing CoV until this is resolved.

Thanks for the feedback, Raijinn. You're bearing the brunt of this and you're in the same boat as us, pretty much.