73 posts · 2009-06-04 14:33:05 to 2009-06-05 00:51:11
Hi folks,
I understand the confusion for those folks who have resubbed since the email notice went out. We are in discussions about how we're going to deal with the issue and will have an answer for you as soon as possible. Unfortunately, those discussions are taking a bit longer than usual due to key folks being in transit from E3.
The answer may not come today, but we are looking into it. Raijiin and Virrago will have an answer as soon as I can get them one.
-Walrus
Raijinn wrote:
MetaLogic wrote:
What is going on with the forums? One hour I can post, the next I can't and the next I can again.
I believe that might have to do with the subscription server freaking out. It's been known to happen in the past causing some issues with people having access to the forums, then having access removed, then having access again.
I'd just like to play. - Right now I cant get past the login screen where its hangs at authenticating. Yeh & my sub has been continuous since I joined so WFT? But I can post...
Walrus wrote:
Hi folks,
I understand the confusion for those folks who have resubbed since the email notice went out. We are in discussions about how we're going to deal with the issue and will have an answer for you as soon as possible. Unfortunately, those discussions are taking a bit longer than usual due to key folks being in transit from E3.
The answer may not come today, but we are looking into it. Raijiin and Virrago will have an answer as soon as I can get them one.
-Walrus
Thanks walrus.
Walrus wrote:
Hi folks,
I understand the confusion for those folks who have resubbed since the email notice went out. We are in discussions about how we're going to deal with the issue and will have an answer for you as soon as possible. Unfortunately, those discussions are taking a bit longer than usual due to key folks being in transit from E3.
The answer may not come today, but we are looking into it. Raijiin and Virrago will have an answer as soon as I can get them one.
-Walrus
Which means we can get this tread back to the Current News. We're still No. 1! 
Walrus wrote:
Hi folks,
I understand the confusion for those folks who have resubbed since the email notice went out. We are in discussions about how we're going to deal with the issue and will have an answer for you as soon as possible. Unfortunately, those discussions are taking a bit longer than usual due to key folks being in transit from E3.
The answer may not come today, but we are looking into it. Raijiin and Virrago will have an answer as soon as I can get them one.
-Walrus
Thanks Walrus, i am just missing being able to jack in and actually get to 50 some time in my life xD
also thanks to Joel and Virrago for tryin to get this sorted also!
When I tried to go to Live and/or Chat support on the SOE support site the links were all broken. I was getting 404's. The links weren't even for MXO in particular...
Raijinn and Virrago are doing the best they can to deliver answers, so I know not to put blame on you guys. You've posted responses with plenty of empathy. In this thread alone I read numerous times how you understand what we're going through and how you won't have answers until something official trickles down. It's apparent that even though CSR's and forum moderators, the direct liaisons between customers/players and SOE, aren't even given the proper tools (re: factual information) to give a proper explanation or sorting of the mess.
If SOE is going to leave its employees in the dark then how much does the money-machine truly care for its clients? I subscribed on the last day of May after plenty of debate, though I was confident that I'd joined before the June 1st deadline. In fact is shows on my Payment History that I'd paid for the service on 5/30/09.
Termination of the Matrix Online service is not a breach of contract itself according to the EULA. Service can be cancelled at any time for any reason - a reason that SOE need not specify. However, I always expected that to be in there as a sort of placeholder for legal reasons. Sort of a "Cover Your Arse" deal, ya know? Never thought it would be used to p*ss me off like this.
I hope I can get back in-game before it's all done but I will grudgingly understand if I can't.
I would like to publicly thank Raijinn and Virrago for the job they're doing today in handling this disaster. I know what it is like to have to tell paying customers the same shpiel over and over because we haven't received word from our higher ups yet. It is frustrating and all one can do is try to reassure people. Walrus, I also appreciate your short words...your mere presence on these forums puts some minds to rest, but I think you already know that.
What we're seeing here is a venting of several years of frustration with SOE's management of the game...the best thing they can do right now to prevent this from spiraling even further out of control is to be as transparent as possible. I agree with those who say that the article is misleading, so I welcome those who are interested in keeping it accurate to post responses and to continue upping it. Pity whoever posted it didn't bother proofreading it.
Hopefully we'll all see each other in game real soon and we can put this clusterf**k behind us.
Just got an e-mail and it looks like there may be some good news coming.
I hope everyone who resubscribed between May 27 and June 1st gets to play.. I would earnestly offer to pay for them to stay (though I have no idea how many subscription charges that may be 8|) because I love this community so much. :'(
Raijinn wrote:
Just got an e-mail and it looks like there may be some good news coming.
Good news is always good...well depending on what the definition of good is...
Outlaw wrote:
Raijinn wrote:
Just got an e-mail and it looks like there may be some good news coming.
Good news is always good...well depending on what the definition of good is...
Yup, Good news about the Good news to come.
So it's good to have good news about upcoming good news? hmm
Is SOE tricks!
Villemar_MxO wrote:
Is SOE tricks!
No tricks, just getting final messaging approved after a once over scrub down.
Raijinn wrote:
Villemar_MxO wrote:
Is SOE tricks!
No tricks, just getting final messaging approved after a once over scrub down.
Sounds like my last date.
Raijinn wrote:
Villemar_MxO wrote:
Is SOE tricks!
No tricks, just getting final messaging approved after a once over scrub down.
I am not even going to go there...
Raijinn wrote:
Villemar_MxO wrote:
Is SOE tricks!
No tricks, just getting final messaging approved after a once over scrub down.
Don't forget to dot your Ts and cross your Is... I know how you guys get sometimes
Must be an intense scrub down.
edit: I have a sub. and I'm in!
thank god this got resolved i didnt post b4 because every1 else had already stated things i was wantin to say....Thanks alot Raijinn and Walrus
yes i am now able to login, thanks guys for sorting this for us all
I can post again! Rawr!
And I uped the article.
Just in case you missed it...
Sorted.