MxO Guiding System:
Problems with connection and performance:
Redirect to my guide,
http://forums.station.sony.com/mxo/...mp;#36300413704
Full System Scan:
Full System Scan is a 2 stage process, did you follow the procedure listed here? : http://forums.station.sony.com/mxo/..._id=12400011161
---------------------------------------------------------------------------------------------------------
Technical Problems:
Positive:
Everything seems ok to me though i am not a professional, but i would consider check with your ISP and see if there is something wrong with your internet connection because sometimes, like what happens to me (But i use a router) is the internet sometimes never connects for a certain period of time. But if you aren't sure its your internet then after it says you have times out try to goto your browser and see if you connect to any website.
Also withing you MxO directory this will be a file(s) called ClientErrors_0 and as many as the errors you get the higher the number gets.
But if you find those in you directory after the time outs please post it. It might help. But remember i am not a professional.
Negative:
Well i am spotting a few problems..... (Edit as needed), but i would consider check with your ISP and see if there is something wrong with your internet connection because sometimes, like what happens to me (But i use a router) is the internet sometimes never connects for a certain period of time. But if you aren't sure its your internet then after it says you have times out try to goto your browser and see if you connect to any website.
Also withing you MxO directory this will be a file(s) called ClientErrors_0 and as many as the errors you get the higher the number gets.
But if you find those in you directory after the time outs please post it. It might help. But remember i am not a professional.
Directional:
In MxO directory there will be a file(s) called ClientErrors_0 and as many as the errors you get the, higher the number gets.
But if you find those in you directory after the time outs or crashes please post it. It might help. But remember i am not a professional.
----------------------------------------------------------------------------------------------------------
Posting information needed to understand technical problems:
http://forums.station.sony.com/mxo/..._id=36300010558
----------------------------------------------------------------------------------------------------------
Rubberbanding Lagg:
If you aren't familiar with the term, "rubber banding" is when your avatar is moving along in one direction and suddenly "snaps back" to a previous location. While you'll still encounter some rubber banding issues that are legitimate bugs or due to lag, in one case: it's a feature.
When you're heading into a region that's overcrowded or that the server is restarting, you'll rubber band back out of that zone. This will prevent you from entering a dead zone that will cause you to disconnect.
So, if moving in one direction continues to result in this effect, try going in a different direction.
We're working on other ways to help you avoid region-server based disconnects and will let you know when they're implemented.
----------------------------------------------------------------------------------------------------------
Slow Patching or Problems with Patching:
In the vast majority of cases, this is due to a connection issue that is preventing the server from sending you the information you need to complete the patching process. The first thing to try is to make sure that you are not running any programs on the taskbar. If the problem persists, you should try running under a clean boot as this will prevent any hidden programs from loading:
To disable background programs:
1.Select the START button.
2.Select RUN.
3.Type in "msconfig" (without the quotes)
4.Press OK
5.Select the STARTUP tab.
6.In the list, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, please note that SCANREGISTRY and SYSTEM TRAY will not be listed - just disable all.
7.Hit apply and then OK. Restart the computer and try to patch again.
If you are on a router you can review some of the most commonly used routers/firewalls and how to set them up from the below links. Keep in mind we do not support routers/firewalls/proxies/NATs etc. You will need to consult the included technical manual that came with your hardware/software or contact the manufacterer of the device or software.
EverQuest
http://help.station.sony.com/cgi-bi...hp?p_faqid=1668
EverQuest II
http://help.station.sony.com/cgi-bi...p?p_faqid=12293
EverQuest Online Adventures
http://everquestonlineadventures.st...vm?page=Routers
Matrix Online
In order for the game servers to communicate with your game client reliably, firewalls and routers may need to be configured to allow traffic on TCP ports 80, 5190, 11000, and 10000. It will also need to allow the program to communicate on UDP ports 10000 and 11000.
PlanetSide
http://planetside.station.sony.com/...rewall_proxy.vm
Star Wars Galaxies
http://help.station.sony.com/cgi-bi...hp?p_faqid=1668
----------------------------------------------------------------------------------------------------------
Character In Use Bug:
Telling:
The reason why some people are getting the character already in use problem is a bug that SOE is currently trying to fix it isn't anything vital it will soon go away so don't panic like you account has been stolen (Like i did) and just stay calm and it will go away eventually. (Message from SoE Support): TSRDavidK wrote:
This issue is now being handled by our in game team. If you are having the account / character in use error, please contact in game support from this link for assistance
Answering:
Yeah the message you are getting "Character Already In Use Problem" is a minor bug that SOE is currently trying to fix it isn't anything vital it will soon go away so don't panic like you account has been stolen (Like i did) and just stay calm and it will go away eventually. But for right now nobody has the answer, well atleast i don't. (Message from SoE Support): TSRDavidK wrote:
This issue is now being handled by our in game team. If you are having the account / character in use error, please contact in game support from this link for assistance
----------------------------------------------------------------------------------------------------------
Client Launcher: Patch Server down?
Wow you know what man i had this same problem and guess what i fixed it, first to understand the things i need to use to understand is and remember answer Yes or no!:
1. Goto you internet explorer and goto Tools or File and if there is a checkmark next to Work Offline click it and turn it off. Now answer the question. Yes or no!
Did it work?
If it didn't please continue to number 2.
2. Ok go back to the internet explorer and tell me does it load pages, any page?
If no than please continue.
3. Make sure you firewall isn't blocking Internet Explorer, is it?
If no then continue.
4. Also your firewall might be blocking launcher.exe from connecting to the internet or the patch site, goto your settings and check and for more firewall and ports help goto another topic i made: http://forums.station.sony.com/mxo/...mp;#36300413704
Was it blocking? Did you unblock? Is it working?
If it still isn't working continue.
5. If you have a router please look on my guide topic: http://forums.station.sony.com/mxo/...mp;#36300413704
6. If five didn't work all i did was reformat my computer and reinstalled the client and it worked, but you probably shouldn't if you don't want to.
---------------------------------------
Problems with connection and performance:
Redirect to my guide,
http://forums.station.sony.com/mxo/...mp;#36300413704
Full System Scan:
Full System Scan is a 2 stage process, did you follow the procedure listed here? : http://forums.station.sony.com/mxo/..._id=12400011161
---------------------------------------------------------------------------------------------------------
Technical Problems:
Positive:
Everything seems ok to me though i am not a professional, but i would consider check with your ISP and see if there is something wrong with your internet connection because sometimes, like what happens to me (But i use a router) is the internet sometimes never connects for a certain period of time. But if you aren't sure its your internet then after it says you have times out try to goto your browser and see if you connect to any website.
Also withing you MxO directory this will be a file(s) called ClientErrors_0 and as many as the errors you get the higher the number gets.
But if you find those in you directory after the time outs please post it. It might help. But remember i am not a professional.
Negative:
Well i am spotting a few problems..... (Edit as needed), but i would consider check with your ISP and see if there is something wrong with your internet connection because sometimes, like what happens to me (But i use a router) is the internet sometimes never connects for a certain period of time. But if you aren't sure its your internet then after it says you have times out try to goto your browser and see if you connect to any website.
Also withing you MxO directory this will be a file(s) called ClientErrors_0 and as many as the errors you get the higher the number gets.
But if you find those in you directory after the time outs please post it. It might help. But remember i am not a professional.
Directional:
In MxO directory there will be a file(s) called ClientErrors_0 and as many as the errors you get the, higher the number gets.
But if you find those in you directory after the time outs or crashes please post it. It might help. But remember i am not a professional.
----------------------------------------------------------------------------------------------------------
Posting information needed to understand technical problems:
http://forums.station.sony.com/mxo/..._id=36300010558
----------------------------------------------------------------------------------------------------------
Rubberbanding Lagg:
If you aren't familiar with the term, "rubber banding" is when your avatar is moving along in one direction and suddenly "snaps back" to a previous location. While you'll still encounter some rubber banding issues that are legitimate bugs or due to lag, in one case: it's a feature.
When you're heading into a region that's overcrowded or that the server is restarting, you'll rubber band back out of that zone. This will prevent you from entering a dead zone that will cause you to disconnect.
So, if moving in one direction continues to result in this effect, try going in a different direction.
We're working on other ways to help you avoid region-server based disconnects and will let you know when they're implemented.
----------------------------------------------------------------------------------------------------------
Slow Patching or Problems with Patching:
In the vast majority of cases, this is due to a connection issue that is preventing the server from sending you the information you need to complete the patching process. The first thing to try is to make sure that you are not running any programs on the taskbar. If the problem persists, you should try running under a clean boot as this will prevent any hidden programs from loading:
To disable background programs:
1.Select the START button.
2.Select RUN.
3.Type in "msconfig" (without the quotes)
4.Press OK
5.Select the STARTUP tab.
6.In the list, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, please note that SCANREGISTRY and SYSTEM TRAY will not be listed - just disable all.
7.Hit apply and then OK. Restart the computer and try to patch again.
If you are on a router you can review some of the most commonly used routers/firewalls and how to set them up from the below links. Keep in mind we do not support routers/firewalls/proxies/NATs etc. You will need to consult the included technical manual that came with your hardware/software or contact the manufacterer of the device or software.
EverQuest
http://help.station.sony.com/cgi-bi...hp?p_faqid=1668
EverQuest II
http://help.station.sony.com/cgi-bi...p?p_faqid=12293
EverQuest Online Adventures
http://everquestonlineadventures.st...vm?page=Routers
Matrix Online
In order for the game servers to communicate with your game client reliably, firewalls and routers may need to be configured to allow traffic on TCP ports 80, 5190, 11000, and 10000. It will also need to allow the program to communicate on UDP ports 10000 and 11000.
PlanetSide
http://planetside.station.sony.com/...rewall_proxy.vm
Star Wars Galaxies
http://help.station.sony.com/cgi-bi...hp?p_faqid=1668
----------------------------------------------------------------------------------------------------------
Character In Use Bug:
Telling:
The reason why some people are getting the character already in use problem is a bug that SOE is currently trying to fix it isn't anything vital it will soon go away so don't panic like you account has been stolen (Like i did) and just stay calm and it will go away eventually. (Message from SoE Support): TSRDavidK wrote:
This issue is now being handled by our in game team. If you are having the account / character in use error, please contact in game support from this link for assistance
Answering:
Yeah the message you are getting "Character Already In Use Problem" is a minor bug that SOE is currently trying to fix it isn't anything vital it will soon go away so don't panic like you account has been stolen (Like i did) and just stay calm and it will go away eventually. But for right now nobody has the answer, well atleast i don't. (Message from SoE Support): TSRDavidK wrote:
This issue is now being handled by our in game team. If you are having the account / character in use error, please contact in game support from this link for assistance
----------------------------------------------------------------------------------------------------------
Client Launcher: Patch Server down?
Wow you know what man i had this same problem and guess what i fixed it, first to understand the things i need to use to understand is and remember answer Yes or no!:
1. Goto you internet explorer and goto Tools or File and if there is a checkmark next to Work Offline click it and turn it off. Now answer the question. Yes or no!
Did it work?
If it didn't please continue to number 2.
2. Ok go back to the internet explorer and tell me does it load pages, any page?
If no than please continue.
3. Make sure you firewall isn't blocking Internet Explorer, is it?
If no then continue.
4. Also your firewall might be blocking launcher.exe from connecting to the internet or the patch site, goto your settings and check and for more firewall and ports help goto another topic i made: http://forums.station.sony.com/mxo/...mp;#36300413704
Was it blocking? Did you unblock? Is it working?
If it still isn't working continue.
5. If you have a router please look on my guide topic: http://forums.station.sony.com/mxo/...mp;#36300413704
6. If five didn't work all i did was reformat my computer and reinstalled the client and it worked, but you probably shouldn't if you don't want to.
---------------------------------------
*edited*