Game just doesn't launch.

I can log onto the launcher without any problems...

But when i select my character, then try to jack in, either nothing happens, or the launcher vanishes and then it returns to my desktop. My drivers are all up to date, directX is fine...only thing ive changed is laptops, this one has Vista.

Any ideas?

My launncher has been crashign alot recently.  After I select char the launcher shuts down.  I try it a few times more with the same result then all of a sudden it starts working again.

It sounds like it might be a corrupt file or something. I would try doing "Full System Scan" and see what happens after thats. Also:

http://forums.station.sony.com/mxo/..._id=36300010558

I try a full scan every now and again and it but it will also if I just keep trying to log on

A full system scan was the first thing ive tried, but i've had no luck.

And:

------------------
System Information
------------------
Time of this report: 3/3/2008, 21:51:06
Machine name: MATTLAPTOP
Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_gdr.071023-1545)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: EQUIUM P200
BIOS: Ver 1.00PARTTBL
Processor: Intel(R) Pentium(R) Dual CPU T2330 @ 1.60GHz (2 CPUs), ~1.6GHz
Memory: 2038MB RAM
Page File: 1441MB used, 2852MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_FF011179&REV_0C
Display Memory: 358 MB
Dedicated Memory: 0 MB
Shared Memory: 358 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumd32.dll
Driver Version: 7.14.0010.1329 (English)
DDI Version: 9Ex
Driver Attributes: Final Retail
Driver Date/Size: 9/13/2007 07:23:46, 2498560 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6942-11CF-F877-0BDFADC2CA35}
Vendor ID: 0x8086
Device ID: 0x2A02
SubSys ID: 0xFF011179
Revision ID: 0x000C
Revision ID: 0x000C
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeVC1_B
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1179FF06&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5477 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 9/5/2007 09:36:26, 1953944 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_1179FF06&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5477 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 9/5/2007 09:36:26, 1953944 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2835
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 10/10/2007 12:05:29, 192000 bytes
| Driver: usbd.sys, 10/10/2007 12:05:29, 5888 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 3/1/2008 17:09:18, 54784 bytes
| Driver: kbdclass.sys, 3/1/2008 17:09:18, 35384 bytes
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *syn0705
| Upper Filters: SynTP
| Service: i8042prt
|
+ HID-compliant mouse
| Vendor/Product ID: 0x1241, 0x1111
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 3/1/2008 17:09:18, 15872 bytes
| Driver: mouclass.sys, 3/1/2008 17:09:19, 34360 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/2/2006 09:50:28, 50792 bytes
| Driver: sermouse.sys, 3/1/2008 17:09:19, 19968 bytes
| Driver: mouclass.sys, 3/1/2008 17:09:19, 34360 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 22.5 GB
Total Space: 57.2 GB
File System: NTFS
Model: TOSHIBA MK1246GSX

Drive: E:
Free Space: 55.6 GB
Total Space: 55.7 GB
File System: NTFS
Model: TOSHIBA MK1246GSX

Drive: F:
Model: MATSHITA DVD-RAM UJ-850S ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6000.16386 (English), 11/2/2006 08:51:44, 67072 bytes

Well right now i am out of ideas and i am also contacting Phi to see if he can help but when it just crashes like that is there any errors? Here is how to find out...

In MxO directory there will be a file(s) called ClientErrors_0 and as many as the errors you get the, higher the number gets.

But if you find those in you directory after the time outs or crashes please post it. It might help. But remember i am not a professional.

I have launch and client errors
The launch errors are blank....... the client errors say "opening log file"

I have DMP files but have no idea what to open them with.

There are no errors in my directory...i think a full re-install might be required.

Thanks for the help, if anyone can point out how to solve it that would be great.

(Compared to me, you're a proffessional Triface!)

LOL. Ummm Hmmm just wait a little longer before you try to reinstall, try this if you full system scan works:

NVM i got nothing lol.

But wait for Phi to respond if he doesn't have an answer then you might need to reinstall.

http://forums.station.sony.com/mxo/..._id=36300010558

Mashoe.  Your laptop's video drivers are most likely the cause. You have intel chipset onboard graphics with BARELY enough power to run Vista. I'd say you barely meet minimum specs to run MxO. If you can, switch back to the other laptop. You might be ok on XP but with Vista's 3D resource requirements you may be maxxing out the graphics. You could try turning off the Aero desktop style and going with the Windows 2000 look but it probably won't help.

Also Full System Scan is a 2 stage process, did you follow the procedure listed here? : Running Full System Check

Yeah i wouldn't think most laptops would be good be good for vista.

Hmmm, ok.

I just ran Half life 2 on maximum graphics, it seemed to work smoothly. Putting it back to 2000 didnt work either, i think it might be the way i installed it thats making this happen. I copied a few files and settings from my old laptops MXO folder to this one...i reckon thats just confusing it and making my computer say no.

Can you be specific about what you copied over from your other machine... if possible I'd recommend re-copying the entire MxO folder to your new laptop, then re-patch.
There may be a missing .dll file (they don't all get replaced with a full system scan)

I managed to get it working by downloading the free trial file and using my account to patch it. Problem im having now is that my old files were from the Monolith version, where i had all my hotbars saved. I cant seem to find the right place to put the profiles folder to get them all back. Any ideas?

"I cant seem to find the right place to put the profiles folder to get them all back. Any ideas?"

Not sure what you mean but here's sort of a folder map of sorts. PROFILES goes right in THE MATRIX ONLINE. Here's everything that goes in PROFILES if you happened to separate it apart:


Monolith Productions > The Matrix Online > Profiles: Inside Profiles, a folder should be here with your SOE account name, all /loadlo .xml files should also be in Profiles

In SOE account name folder: "Characters" configuration settings, chat log .txt file, firstplay and tutorial .flg 's, keymap and tips .cfg 's. There should be a folder for every character name with an underscore and some alphanumerical code at the end

One of those character folders: a bunch of .cfg 's and a folder called "ui"

ui: A bunch of .xml 's, no other folders.

1. Goto My Computer

2. Goto Your Hardrive

3. Then Program Files



Follow the tree below:



C:/Program Files/Matrix Online/Profiles/Your Account/Your Character/ui



And then copy all the files from your old character into the "ui" folder.