The CSRs have not been able to find any record that I indeed had earned a Zion Requisition Hardware. What can I do?
"The heart never speaks, but you must listen to it to know."
-The Oracle
-The Oracle
What to do when CSRs can't help?
2 posts · 2006-08-03 23:41:00 to 2006-08-11 10:47:00
supersdcurge wrote:
I have to say that this is a very bad idea. Pressuring someone to 'give in' after they have already investigated the issue and are resolute in their decision will only lead to Bad Things™. However, sending a new ticket to the in-game guys, being detailed and polite, and requesting help directly from a supervisor, will put your ticket into the hands of the people who can make exceptions. These guys will need to make the final decision.
Dagonet wrote:The CSRs have not been able to find any record that I indeed had earned a Zion Requisition Hardware. What can I do?
Bug Raijjin Till he Gives in ?
I have to say that this is a very bad idea. Pressuring someone to 'give in' after they have already investigated the issue and are resolute in their decision will only lead to Bad Things™. However, sending a new ticket to the in-game guys, being detailed and polite, and requesting help directly from a supervisor, will put your ticket into the hands of the people who can make exceptions. These guys will need to make the final decision.