Update problem
8 posts · 2005-10-29 15:15:34 to 2005-10-29 17:24:18
Then press accept, type in your username and password and press full system check again and press login and see if that makes any difference.
If it doesn't, go to the MxO directory and there should be 2 folders which begin with an _. Try moving them out of the MxO folder and this will remove all the update files. Then login again with the full system check on and see if that will update for you.

Jeffers
I did the first step, the launcher stopped at " scanning xprt.dll" and stucked there.....
Then I tried the second step, but there's no folder beginning wih "an_" 
Tracing route to vector.matrixonline.com [199.108.0.81]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 158.143.164.1
2 <1 ms <1 ms <1 ms 158.143.223.57
3 1 ms <1 ms <1 ms ns500.lsenet [158.143.223.214]
4 1 ms <1 ms 1 ms lonman1-int.lsenet [158.143.223.226]
5 2 ms 3 ms 1 ms ulcc-gsr.lmn.net.uk [194.83.101.93]
6 1 ms 2 ms 2 ms london-bar1.ja.net [146.97.40.33]
7 1 ms 1 ms 2 ms po10-0.lond-scr.ja.net [146.97.35.5]
8 2 ms 2 ms 1 ms po0-0.lond-scr4.ja.net [146.97.33.34]
9 2 ms 2 ms 3 ms po1-0.int-gw4.ja.net [146.97.35.134]
10 2 ms 4 ms * ldn-b3-pos10-0.telia.net [213.248.100.237]
11 2 ms * 3 ms ldn-bb1-pos6-1-0.telia.net [213.248.65.237]
12 70 ms 69 ms * nyk-bb1-link.telia.net [213.248.65.98]
13 69 ms 117 ms * nyk-b1-link.telia.net [213.248.82.14]
14 70 ms 70 ms 70 ms so-9-1.car1.newyork1.level3.net [209.244.160.161]
15 70 ms 70 ms 70 ms ae-1-51.bbr1.newyork1.level3.net [4.68.97.1]
16 139 ms 143 ms 138 ms as-0-0.mp2.sandiego1.level3.net [4.68.128.149]
17 148 ms 151 ms 139 ms so-10-0.hsa1.sandiego1.level3.net [4.68.113.38]
18 145 ms 144 ms 144 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]
19 144 ms 144 ms 145 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82]
20 138 ms 136 ms * sdkmxo-03-02.thematrixonline.com [199.108.0.81]
21 * 135 ms 136 ms sdkmxo-03-02.thematrixonline.com [199.108.0.81]
Trace complete.
Tracing route to recursion.matrixonline.com [199.108.0.72]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 158.143.164.1
2 <1 ms 1 ms <1 ms 158.143.223.57
3 <1 ms 1 ms <1 ms ns500-int.lsenet [158.143.223.214]
4 1 ms 2 ms 1 ms lonman1-int.lsenet [158.143.223.226]
5 3 ms 3 ms * ulcc-gsr.lmn.net.uk [194.83.101.93]
6 * 2 ms 3 ms london-bar1.ja.net [146.97.40.33]
7 1 ms 2 ms 1 ms po10-0.lond-scr.ja.net [146.97.35.5]
8 2 ms 2 ms 3 ms po0-0.lond-scr4.ja.net [146.97.33.34]
9 2 ms 3 ms 2 ms po1-0.int-gw4.ja.net [146.97.35.134]
10 * 2 ms 1 ms ldn-b3-pos10-0.telia.net [213.248.100.237]
11 3 ms 2 ms 2 ms ldn-bb1-pos6-1-0.telia.net [213.248.65.237]
12 71 ms * 72 ms nyk-bb1-pos0-2-0.telia.net [213.248.65.90]
13 72 ms * 73 ms nyk-b1-link.telia.net [213.248.82.14]
14 72 ms 73 ms 72 ms so-9-1.car1.newyork1.level3.net [209.244.160.161]
15 * 80 ms 70 ms ae-1-51.bbr1.newyork1.level3.net [4.68.97.1]
16 * 145 ms * so-3-0-0.mp1.sandiego1.level3.net [64.159.1.137]
17 146 ms 141 ms 141 ms so-10-0.hsa1.sandiego1.level3.net [4.68.113.38]
18 146 ms 145 ms 145 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]
19 147 ms 146 ms 149 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82]
20 146 ms 147 ms 147 ms sdkmxo-01-01.thematrixonline.com [199.108.0.72]
Trace complete.
Windows IP Configuration
Host Name . . . . . . . . . . . . : T-WANGG4
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : pc.lse.ac.uk
Ethernet adapter
If thats so it could be your uni blocking the port, however I would have thought that if that were the case the problem would occur before it started scanning.
I would follow the steps in this thread, How to post your system/network information, you'll have to split it up into multiple posts because of the character limit and probably wait for TSR-RonC to come back on monday.
You could also try emailing your uni's IT guys and seeing if they can help you out by unblocking the ports, but again I doubt they work on sundays either.
Unless someone else can think of any anything I'm stumped.
Sorry.

Jeffers

