Character Login Issues

131 posts · 2005-09-06 09:23:24 to 2006-08-14 08:32:00

#12400009947 04/04/2006 06:27 Re: Character Login Issues

Post metadata was recovered from a search result, but the local source page did not include the post body.

#12400009948 04/04/2006 06:33 Re: Character Login Issues

Post metadata was recovered from a search result, but the local source page did not include the post body.

#12400009949 04/04/2006 06:35 Re: Character Login Issues

Post metadata was recovered from a search result, but the local source page did not include the post body.

#12400009950 04/04/2006 06:37 Re: Character Login Issues

Post metadata was recovered from a search result, but the local source page did not include the post body.

#12400009951 04/04/2006 06:39 Re: Character Login Issues

Post metadata was recovered from a search result, but the local source page did not include the post body.

#12400009952 04/04/2006 06:41 Re: Character Login Issues

Post metadata was recovered from a search result, but the local source page did not include the post body.

#12400009953 04/04/2006 06:42 Re: Character Login Issues

Post metadata was recovered from a search result, but the local source page did not include the post body.

#12400009954 04/04/2006 06:43 Re: Character Login Issues

Post metadata was recovered from a search result, but the local source page did not include the post body.

#12400009955 04/04/2006 06:45 Re: Character Login Issues

Post metadata was recovered from a search result, but the local source page did not include the post body.

#12400009959 04/04/2006 08:56 Re: Character Login Issues

Post metadata was recovered from a search result, but the local source page did not include the post body.

#12400009964 04/04/2006 10:38 Re: Character Login Issues

Post metadata was recovered from a search result, but the local source page did not include the post body.

#12400011792 05/22/2006 16:08 Re: Character Login Issues





Gman2200 wrote:



My character crashes whenever I jack him in to Uriah. He then continues to crash until I can get another computer to get him out of Uriah. Can you please reset him to the Loading area asap please?


Server: Recursion


Account Name: Gman2200


Character: Updater


Message Edited by Gman2200 on 05-18-2006 07:29 PM





I had this same problem when I logged in Wiire to Uriah. Also this happened to my other character, Codeka, in another location. Can't recall where though.


Server: Syntax


Login: FullMtlMallrat


Character(s): Wiire & Codeka

#12400011983 05/29/2006 19:24 Re: Character Login Issues

Account: Gman2200


Character: Updater


Server: Recursion


Everytime I log in I crash, I believe something may be wrong with the area I am in, Please put Updater back in the loading area thanks!

#12400012107 05/31/2006 20:38 Re: Character Login Issues


Account: FullMtlMallrat


Character: Wiire


Server: Syntax



This is what I get, different message than last time (yes, this isn't the first time I've had trouble logging in). Thanks for fixing it last time, I never got around to saying so.


I've done system restores, full scans, reinstallations...the works. Figured I'd try it all before I came and bugged you guys again.

Message Edited by EasyED on 05.31.2006 09:39 PM

#12400012115 06/01/2006 07:38 Re: Character Login Issues





jeffers wrote:
When you did the full system scan, did you do it this way?

Load up the launcher and before pressing accept, press full system check then press accept. Allow the launcher to restart, then once it's restarted press accept. When prompted for your login details press full system check again and then log into the game.

Jeffers




I do believe I did, but I'll try again when my virus scan is finished...nice sig btw, Q-Branch ftw!
#12400012969 07/12/2006 22:26 Re: Character Login Issues

Praey


Praey2


Praey3


Recursion



Thanks

#36300010160 07/29/2006 04:44 Re:Character Login Issues

character in use

station name: Kaosdevil1

characters: All,

Server; Vector hostile

#36300010850 07/30/2006 05:22 Re:Character Login Issues
Must be over 24 hours now and we've still no reply, but i guess its still the weekend but this is an anoyence.
#36300014174 08/02/2006 12:24 Re:Character Login Issues
Lizaar wrote:
Character: Lizaar

Server: Vector-Hostile

Message: "Character already in use according to the Object Server supervisor"

This should be fixed, too.
#36300014267 08/02/2006 14:09 Re:Character Login Issues
Jaken wrote:
thanks for your help but it still isnt letting me log in


I went through the steps for both of your characters. Close the launcher, and then restart it. Toggle a Full Scan from the EULA, as well as fromt he Login screen, before tyring again.

Thanks.
#36300014275 08/02/2006 14:16 Re:Character Login Issues
SNAKE wrote:

Still getting the same message for xXSNAKEXx on the Vector-Hostile server. "Character already in use according to the Object Server suppervisor"...


Hmm...My tool does nto show any characters in use right now. I've tried kicking them all from the game. Of you stillc annot login after completing a full scan fromt eh EULA screen, and the login screen, I'll see if there's something lse we can do for these.

#36300014381 08/02/2006 16:23 Re:Character Login Issues
Hi saintDaniel,

If you can get online with another character, please use /ccr from the game to request assistance from a GM. I don't have access to the tools needed to fix this for you.

If you cannot log in from another character, submit the petition from station.com/email. Be sure to choose The Matrix Online as your Product and In-Game as your category.

Tell the Gm the character name and server name that this happens to, the exact text of the error, and that Tech Support has already tried kicking the character for you. Twice.
#36300015038 08/03/2006 10:52 Re:Character Login Issues
Jaken wrote:
well i was able to log in on a level 7 character that i never play anymore

my main character is unable to log in , i still get the same error, i patch and everything.

i did a /ccr and submitted a ticket, but maybe you could try to kick my character again

station:ssjaken
Handle:Jaken

server:vector-hostile


Hello Jaken,

I did a force-kick of both characters once more, and tried tomanually remove the account fromt he login server. If it did not work, please check your ticket to see what the In-Game guys can do for you.

Thanks!
#36300015221 08/03/2006 15:44 Re:Character Login Issues
Archer88 wrote:
Neither of my three characters Asmundr on recursion and Steelle and MidnightSnack on Syntax can login. I get to the loading world screen and I can hear the "code sound" and then it freezes and I have to shut my computer down. Any help?

Hi Archer88,

This is a completely different issue than the one described in this thread. Please create a new thread and post the information requested here.

Thanks.
Cory

#36300021138 08/10/2006 11:16 Re:Character Login Issues
Hi Phi,

Has this player registered on the forums yet? I have kicked the character from the game world, and it should have removed both of them. If it's ongoing, I'dlike the player to send me a PM so we can work on this from here. I'll need to confirm some account informationw ith the player first (hence the PM).

Thanks!
#36300021299 08/10/2006 15:00 Re:Character Login Issues
Kilobit wrote:

I just started receiving the "The character you are trying to login with is already connected to a margin server" message.  The character name is Kilobit, on the Vector server.

 Kilo


This should be resolved now.

#36300021303 08/10/2006 15:03 Re:Character Login Issues
Dxy wrote:
Sorry about that Cory.  Yes, I'm here.  Phi made the post for me while I CCR'd the issue.  Just let me know what you need from me because my other character keeps logging in without an org, and can't stay in any factions.  I was trying to make a crew earlier, but I'm scared too now cause I don't want to lose the crew name due to my hideous multi character faction bug.


Hi Dxy,

I have PM'd you for the personal info for this account. There is not much technical support can do for the faction issue- that's something the QA team and the Devs are working on. The in-game team may have a workaround, and they'll let you know as soon as they respond to your ticket. We'll try logging in from here to see if we also get a dual-character-login problem, and then try to fix the cause.
#36300022134 08/11/2006 12:54 Re:Character Login Issues
revamp wrote:

when i try to log in it says account already in use.

handle: Novix

Sefver: vector - hostile

it this can be resolved today that would be great, would hate to have to wait through the weekend till monday ><


Hello revamp,

This should be fixed.

#36300024033 08/14/2006 08:27 Re:Character Login Issues
S1lver wrote:

Character Name: 51lver

 Server: Vector Hostile

 Stupid bug shuld b sort well over year nw


You should be able to login now.

#36300024041 08/14/2006 08:32 Re:Character Login Issues
Shadow Griever wrote:

hey guys, same song, different verse as my last problem. The Computer Crashes at the Loading Screen when it says "Starting World". My alts work fine, so I don't think it's comp related.

Handle: ShadowGriever

Server: Vector-Hostile


Hi Shadow Greiver,

I have kicked the characer fromt he world, but I think it more likely that there is a client-side character-specific file which has become corrupted. Try this:

Navigate to your Matrix Online directory (usually C:\Program Files\Monolith Productions\The Matrix Online\) and then open your Profiles folder.
Find the folder named after your character (it will have an underscore and some random letters/numbers after the character name).
Right-click on this folder and choose 'rename'. Add another underscore and then the word 'old' to the end of the name. This will help you remember that it's now a backup.
Start the game and runa  Full Scan from both the EULA and from the login screen, and then log your character in.