(an open letter to the CSR's of this game)
Hello forum community,
My name is is wwWizard2k. I am a pre-release player on the Vector server, and longtime supporter of this game.
I have no strong opinion on AWR, and yet, it is my sad duty to convey a piece of information to you.
PlatinumPlatypus, first poster in the "Save AWR" campaign, has received a life-ban from all SOE products.
(Please do not draw conclusions at this point, or partake in SOE bashing. I am here to give you the facts as I know them).
On Saturday, December 3rd, someone using the PlatinumPlatypus account logged onto all 3 servers and began spamming "F*** SOE", "SAVE AWR" (in big colorfull text, no less). The unknown user also harrassed all players around him using the /tell command. This proceeded to the point where CSR's took action against the account.
I am saying "an unknown user" because, to be frank, the real PlatinumPlatypus was not even home when the incident occurred. I play often with this person - I use Ventrilo with him. During the time of the incident, Platinum was not on Ventrilo - having informed us that we was stepping out for the afternoon/early evening. He returned hours later to find his account gone and lots of confused people questioning him on his actions.
How did this happen? Apparently Platinum was using a very easy password...ie: his name and his birthday. Now, I'd agree with any critic saying that using a password like that is damned foolhardy. He made a mistake choosing his password, and his reputation has been severely damaged for it.
However...
I have seen people swear after each kill, for months on end. I have seen a single person fill whole pages of the Vector forums with spam threads and vulgar language, then be suspended, only to return days later and begin again. I do not accept that someone can receive a permanent ban from all SOE products from one single incident, especially one where the account/player in question is not behaving rationally and has obviously been compromised.
CSR's of Sony Online Entertainment, I am asking you to please rethink your decision in this matter. Cross-check the server logs, find out who was really using this account. I understand that a player's password is his own responsibility, but certainly this isn't the first time an account has been hacked and a players reputation defrauded. It is up to you to weigh this matter fairly and be understanding of the difficulties customers go through in these situations.
I am unsure if any actions will be taken against me for posting this. Feel free to do so, if you are so inclined. Regardless, my opinion is now on record, and my conscience is clear.
-wwWizard2k
Children of Zion, Vector
Hello forum community,
My name is is wwWizard2k. I am a pre-release player on the Vector server, and longtime supporter of this game.
I have no strong opinion on AWR, and yet, it is my sad duty to convey a piece of information to you.
PlatinumPlatypus, first poster in the "Save AWR" campaign, has received a life-ban from all SOE products.
(Please do not draw conclusions at this point, or partake in SOE bashing. I am here to give you the facts as I know them).
On Saturday, December 3rd, someone using the PlatinumPlatypus account logged onto all 3 servers and began spamming "F*** SOE", "SAVE AWR" (in big colorfull text, no less). The unknown user also harrassed all players around him using the /tell command. This proceeded to the point where CSR's took action against the account.
I am saying "an unknown user" because, to be frank, the real PlatinumPlatypus was not even home when the incident occurred. I play often with this person - I use Ventrilo with him. During the time of the incident, Platinum was not on Ventrilo - having informed us that we was stepping out for the afternoon/early evening. He returned hours later to find his account gone and lots of confused people questioning him on his actions.
How did this happen? Apparently Platinum was using a very easy password...ie: his name and his birthday. Now, I'd agree with any critic saying that using a password like that is damned foolhardy. He made a mistake choosing his password, and his reputation has been severely damaged for it.
However...
I have seen people swear after each kill, for months on end. I have seen a single person fill whole pages of the Vector forums with spam threads and vulgar language, then be suspended, only to return days later and begin again. I do not accept that someone can receive a permanent ban from all SOE products from one single incident, especially one where the account/player in question is not behaving rationally and has obviously been compromised.
CSR's of Sony Online Entertainment, I am asking you to please rethink your decision in this matter. Cross-check the server logs, find out who was really using this account. I understand that a player's password is his own responsibility, but certainly this isn't the first time an account has been hacked and a players reputation defrauded. It is up to you to weigh this matter fairly and be understanding of the difficulties customers go through in these situations.
I am unsure if any actions will be taken against me for posting this. Feel free to do so, if you are so inclined. Regardless, my opinion is now on record, and my conscience is clear.
-wwWizard2k
Children of Zion, Vector
Message Edited by wwWizard2k on 12-05-2005 02:40 PM
Message Edited by wwWizard2k on 12-05-2005 02:43 PM
