63 posts · 2009-06-04 11:24:12 to 2009-06-10 20:17:00
Yay, I finally got somewhere with this!
Shortly after our conversation I had submitted multiple tickets and emails to my superiors regarding the MXO subscriptions. You will be getting a refund as well as full access to the game. If you do not have access to the game please try again tomorrow and contact me back to investigate further.
Regards,
CS-TSR Eryk N.
Billing and Technical Chat Support
Sony Online Entertainment
So not only will I get a refund, but I'll also get full access to MxO. 
MetaLogic wrote:
Yay, I finally got somewhere with this!
Shortly after our conversation I had submitted multiple tickets and emails to my superiors regarding the MXO subscriptions. You will be getting a refund as well as full access to the game. If you do not have access to the game please try again tomorrow and contact me back to investigate further.
Regards,
CS-TSR Eryk N.
Billing and Technical Chat Support
Sony Online Entertainment
So not only will I get a refund, but I'll also get full access to MxO.
Awesome, especially since earlier in the day he was the CSR that seemed most stubborn on the issue. Good to know, hope it is this way for all of us.
Walrus wrote:
Hi folks,
I understand the confusion for those folks who have resubbed since the email notice went out. We are in discussions about how we're going to deal with the issue and will have an answer for you as soon as possible. Unfortunately, those discussions are taking a bit longer than usual due to key folks being in transit from E3.
The answer may not come today, but we are looking into it. Raijiin and Virrago will have an answer as soon as I can get them one.
-Walrus
Virrago, can you come in on Syntax?
ShadowKilla wrote:
The level 50s are back, but lower level characters are still bugged.. nothing works. And not everyone can get in.
Maybe we're supposed to RP these glitches?
Well, I can post again...
Still can't log in. :/
Zerotolerance wrote:
ShadowKilla wrote:
The level 50s are back, but lower level characters are still bugged.. nothing works. And not everyone can get in.
Maybe we're supposed to RP these glitches?
Easy:
1) Install the Patch v. 1.2.
2) /mood drunk
MotorZ wrote:
MetaLogic wrote:
Yay, I finally got somewhere with this!
Shortly after our conversation I had submitted multiple tickets and emails to my superiors regarding the MXO subscriptions. You will be getting a refund as well as full access to the game. If you do not have access to the game please try again tomorrow and contact me back to investigate further.
Regards,
CS-TSR Eryk N.
Billing and Technical Chat Support
Sony Online Entertainment
So not only will I get a refund, but I'll also get full access to MxO.
Awesome, especially since earlier in the day he was the CSR that seemed most stubborn on the issue. Good to know, hope it is this way for all of us.
I think someone got beat down and a threat made on their job with how they performed the other day, only reason i can think of why hes acting all nice and cherry.
Ic3b3rg wrote:
MotorZ wrote:
MetaLogic wrote:
Yay, I finally got somewhere with this!
Shortly after our conversation I had submitted multiple tickets and emails to my superiors regarding the MXO subscriptions. You will be getting a refund as well as full access to the game. If you do not have access to the game please try again tomorrow and contact me back to investigate further.
Regards,
CS-TSR Eryk N.
Billing and Technical Chat Support
Sony Online Entertainment
So not only will I get a refund, but I'll also get full access to MxO.
Awesome, especially since earlier in the day he was the CSR that seemed most stubborn on the issue. Good to know, hope it is this way for all of us.
I think someone got beat down and a threat made on their job with how they performed the other day, only reason i can think of why hes acting all nice and cherry.
Well that and I told him SOE wasn't getting any more of my business, but NCSoft and Blizzard were.
I can be an @ss when I need to be.
MetaLogic wrote:
Ic3b3rg wrote:
I think someone got beat down and a threat made on their job with how they performed the other day, only reason i can think of why hes acting all nice and cherry.
Well that and I told him SOE wasn't getting any more of my business, but NCSoft and Blizzard were.
I can be an @ss when I need to be.
Not necessarily. Even though they get paid to be nice and to be customer service reps, sometimes people are just ***holes.
As for telling SOE that they lost your business, good move, but you're not being an ***. You're being a consumer who's sick of getting run over, and I applaud.
QuiDormit wrote:
MetaLogic wrote:
Ic3b3rg wrote:
I think someone got beat down and a threat made on their job with how they performed the other day, only reason i can think of why hes acting all nice and cherry.
Well that and I told him SOE wasn't getting any more of my business, but NCSoft and Blizzard were.
I can be an @ss when I need to be.
Not necessarily. Even though they get paid to be nice and to be customer service reps, sometimes people are just ***holes.
As for telling SOE that they lost your business, good move, but you're not being an ***. You're being a consumer who's sick of getting run over, and I applaud.
Ya trax called him a muppet and i called him a failure, so its all good.
Now I can't log into game and I had no prior issues 
After I click on the midnight1 and recursion it justs hangs in the balance
I get login failure.