Can't get past choosing name and background

I go to choose a name and background info. After I insert that info is sits there. Its not freezing persay it just has my char. moving back and forth on the screen and not progressing. the quit button nor any other button is selectable. please hlp me with this. I consulted a PC guru I know and He says my PC can run any game in the free world accept Crysis if that helps.

Thanks for taking the time to read this Koribas

I am having the same issue. I cant log in....Help us please!. . . .Koribas if you did fix the issue plesae message me and let me know if you don't mind. I'm paying for a sub I cannot get into yet I have never had trouble getting on in the past.

Sometimes, if you take a long while to create your character's look and clothing, the server will drop the connection to your client and won't accept the request to actually create the character, and just hang at the screen where you enter your handle, bluepill name and background.

The solution is to create your character before the timeout.  I know that there are a lot of cool options to choose from, and it's nice to have a very custom look, so maybe you want to go thru all the choices, take your time, and learn which options you want.  Then, if the connection times out, you can go back and create your look more quickly, now knowing exactly how you want it to be.

Also, if you're stuck on that screen, I think Alt-F4 keypress will exit you back to Windows.

Good luck!