Your accont has been disabled - MXO Forum Archive

#36300405112 02/12/2008 16:30:51 Your account has been disabled

So I just got this game, and installed it, made this account.

I go to login, says I need to put in the code

so I put in the code on the 3 CD fold out thing.

And i go to login

Authenticating... Failure. Your account has been disabled. For additional account information, click the account button.

What the hell?

#36300405132 02/12/2008 16:56:26 Re:Your accont has been disabled

Where did you buy your game?

It sounds like you got someone's used copy or something.

#36300405152 02/12/2008 17:15:11 Re:Your accont has been disabled

They were giving them away for free at some gaming convention.

it sends me here when i try logging in

https://secure.station.sony.com/mxo/details.m

and after i put in the code to my account it says

The following has been activated for your account and should now be available in-game:

Matrix Online 30 Day

Refer to the documentation that came with your item for more information.

#36300405216 02/12/2008 18:52:28 Re:Your accont has been disabled

Weird. Try taking it up with customer support proper.

#36300408195 02/16/2008 14:40:41 Re:Your accont has been disabled

If you entered a code of a game box then the most likely requirement it is missing is a payment method to validate the account and activate the free 30 days. However since the issue with the first trial where entering details cancelled out the 7 day trial I'm a bit wary about suggesting it.

The fact that it is a 30 day trial though makes me fairly certain that it does require a payment method to be entered, to be absolutely sure though contact customer support at http://support.station.sony.com and see what they say. You'll probably have to wait until Monday for a response now though (unless you've already got it sorted of course!)

Jeffers

#36300495838 09/06/2008 22:25:46 Re:Your accont has been disabled

had the same problem and i bought the d2d version... i just subscribed. fixed it.