What I'm simply going to be putting up on here are a list of known bugs that there are in the Launcher.
As I pretty much am just a MxO player (I am playing around with a few trials now!) this will be mostly issues that are found when playing that.
There will also be a few general bugs that I'll include that will/could affect you when playing MxO.
Equally, if you have found something that you think is a bug, but don't want to go through the effort of reporting it on the main station forums (which for many means creating a user on there which can't actually post right away as it is) then post it here and I'll forward it on.
Thanks,
Shadow
KNOWN BUGS/ISSUES WHEN USING STATION LAUNCHER WITH THE MATRIX ONLINE
- Longer loading time when entering the game
This is in part to the station launcher handling your game login information. Currently no ETA on fix.
TRACK THIS BUG ON STATION FORUMS HERE
- Game automatically loads into the game world from the launcher
Again, this issue is in part to the auto-login of the launcher. I'm looking myself to see if there's an option I've missed or something with this but in terms of official word, no ETA on fix.
TRACK THIS BUG ON STATION FORUMS HERE
- Increased lag in-game
Usually only an issue with people with lower amounts of RAM. The launcher currently needs 55Mb when running in background and up to 150Mb when running normally and takes up a larger portion of processor power than, say xfire. This is only a beta release, so this stuff is pretty much no frills right now while they work through known issues.
- Deleted hotbars when using Launcher
This is an known issue when starting the game through the launcher. As a matter of character data safety, the Launcher creates a new character folder for every character you try to load up through it. A quick fix is just to copy the data from your normal character folder, located in your "Profiles" folder of your game directory (default install at C:\Program Files\Monolith Productions\The Matrix Online\Profiles\ {enter your account name here} \ {enter your character name here} 
" width="15" height="15" />
You should find a new folder with your character's name within the above Profiles folder C:\Program Files\Monolith Productions\The Matrix Online\Profiles\ {your characters name}
It will be grouped in the Profiles where your account(s) folder(s) are.
*NOTE* This is the same if you already have a working version of the game but you've created a new Station Account to get the trial.
If you are a station launcher trial user:
Defaults at C:\Program Files\Sony\Matrix Online\Profiles\{character name}
- Occasional time-out errors when loading game
Random bug within the launcher with currently no ETA of fix. Shutdown and restart launcher and try again.
TRACK THIS BUG ON STATION FORUMS HERE
UPDATED STATUS:
MasGravy wrote:
If you want, you can setup the Launcher so it dies when the game is launched. It's under Options|Preferences|Startup/Shutdown|Shutdown Options.
-mas
TheUnknownShadow wrote:I'm guessing that it could potentially be due to players running on lower RAM machines as the Station Launcher does seem to guzzle that up...?
- Error message "Failure starting LaunchPad core! (144)
Caused by bad download of data for System Launcher install. Launcher will still run but you may get additional errors with certain features (unknown on specifics of this as of yet)
TRACK THIS BUG ON STATION FORUMS HERE
UPDATED STATUS:
This error message indicates that the Launcher is having trouble updating itself. (we will improve the friendliness of these messages during the beta)
This could be due to firewall issues, or an odd file permission problem with the folder or a file within.
Usually this can be fixed by deleting the "LaunchPad2" folder from within the directory your shortcut points to, and then restarting the shortcut. The LaunchPad.exe application the shortcut points to is the 'bootstrapper' that loads all the others - so as long as you don't delete it, you should be able to patch the rest automatically.
If there is a network issue, then deleting the folder won't work for you... The bootstrapper needs to be able to connect to the self-patch machine, which is a TCP connection on port 9700. If you are behind a restrictive firewall, sometimes these ports get blocked.
- Launcher comes up with random game locations when selecting "Have the Station Launcher search for the Game files"
This seems to come up with alsorts right now, which I think are pretty much any major file that the game's ever had a use for. The only way to do this right is to select the location that correctly states the game directory (default for MxO C:\Program Files\Monolith Productions\The Matrix Online\ )
- Launcher crashing/ getting a popup from flash warning that the script is causing PC to run slowly and asks if I'd like to close it when using Chat
The beta chat thing is one of the most massive issues with this right now. Remember that the bigger list of friends you have, it's trying to figure out specific information about each and every one of them (how are they your friend, what server, what game, what character they're currently playing on etc etc). I'm not sure exactly what's being done to fix this as of yet.
TRACK THIS BUG ON STATION FORUMS HERE
UPDATED STATUS:
MasGravy wrote:
We are aware of this issue and are working on a fix.
Thanks for the report!
-mas
- Taken from the bugs section on Station forums: Whenever I launch the app, it goes to sys tray and also shows as minimzed on my task bar. Anytime I click on either it does not come up on my screen at all. If I right click on sys tray to launch friends or launcher, the button press will show but nothing pops up on my screen, same with minimized version in the task bar at the bottom of my xp machine.
FIX:
delete archive.txt
if you installed with default path it will be here:
C:\Program Files\Sony\Station\Station Launcher\LaunchPad2
you will lose your preferences and it will not remember you but the app will show up in the center of the screen.
FAQ's relating to bugs/issues
- No options to switch Languages
Ardensmere (SOE dev) wrote:
Open Beta for Station Launcher is English only (and US English at that). Localization/translation is currently being worked on, to be completed before the close of Open Beta.
- Is there a possibility of custom skins?
Ardensmere wrote:
I completely agree, and you can bet we're gonna build that in sometime in the future! -- it's on our "list".
" width="15" height="15">
- How do you login to multiple accounts with Station Launcher?
Hammerfel (SOE dev) wrote:
We'd like to be able to do this, but it's just not feasible in a reasonable fashion. If you want to "dual-box" on a single PC, you will need to exit launcher after you log in your first account, and then log in the 2nd. Being a dual-boxer myself, we did add it the account name drop down and "save password" to make switching between accounts a LOT faster.
- Access to in-game faction/guild (etc) chat options through the Station Launcher?
Hammerfel wrote:
Yes, this is on the "Phase 2" list for Launcher and one of my favorite ideas. Access to Guild Chat (and other chat channels where possible) from Launcher will be killer. I have no ETA, though, sorry.