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ThePigeonKing wrote:

It's a MASSIVE HARDWARE FAILURE. It's not one that sounds easy to fix. Does it sound easy to you?

There's still the threat of the database getting fried, meaning two and a half years worth of leveling characters gone.

Is there any evidence of this?  I'm not trying to be contrary, but that sounds very alarmist.

Procurator wrote:

Uh, they've had 'hardware failures' on various machines over the years. We won't have lost anything more than, say, a few days. Or maybe since the patch at worst.

Things aren't so bad over at MxO HQ that they can lose all characters in a single day.

I have to agree.  I refuse to believe that 'hardware failure' = total character wipe.  If I'm wrong, I'm wrong but I'm sure it's not that dire yet.

 This may be the weekday Managed hosting provider inside me talking, however this lack of updated information on what we in the business call a "critical incident" is quite disheartening.

I understand that we have no SLA (Service Level Agreement) with SOE, however we are all paying customers and would like (and deserve) an update of status. I am not expecting an immediate fix, I just would like to know the status of a subscribed service that is currently not available.



     

byond wrote:

Now what a minute here. You might wanna think twice about banning people from Forums cause they are posting. Remember one things here Devs. Without ur customers where do u stand in ur jobs?

We the CUSTOMERS PAY UR CHECKS. From Mxo to SWG. WHERE WOULD YOU GUYS BE WITHOUT CUSTOMERS? REMEMEBR THAT. Before u go ranting on and pusing ur weight around. How about some better customer service here. We know u guys are dealing with the issues. And we as the CUSTOMERS have the right to complain regaurdless of ur RULES. Simple rule of thumb "CUSTOMERS PAY UR CHECKS". Im going to say that thru this whole post. Maybe something will click in ur brains so that u guys can learn some respect and treat others with it. I have Never Flammed a thread.  U wanna ban me from Forums Good! More power to you. All in a click of a button right. 

 SOE maybe you should send ur MODS to a customer service class before they work for you. Never in my life have i had horrible CUSTOMER SERVICE like i do here. So if what if we are on furoms posting. Spamming or whatever. Untill someone cries Foul then let it be. Remember the The next time you dont get Good CUSTOMER SERVICE, how you guys treated us during this time. KARMA ITS FOR EVERYONE.

 BYOND PAYS FOR SARLAKK'S VICTORIA'S SECRETS!

i dont think you had to post that info to everyone d00d...