Error: Connection to patch servers failed...

I have been offline for about a month now, and I finally got the internet connected at my appartment. I am using the phone line, which is being converted into a LAN line through a Pairlink PL2091 converter (or something like that) Everytime I try to log on it reads a message

An error has occured while connecting to the patch download server. URL open failed. Patch servers down or internet connection problem. Keep retrying?

If I hit no on the retry the login screen says: Received unexpected result code from patcher (0).

I tried http://update.thematrixonline.com:7030/ and the connection timed out.

It may be that the servers are down, but I am not too sure of this can someone please help me?

1. Syntax Server
   
2. An error has occured while connecting to the patch download server. URL open failed. Patch servers down or internet connection problem. Keep retrying?
3. Southwest Wireless Network (ISP), Using a DSL line
   
4. I do have a firewall the basic windows firewall, I turned it off, however Mozilla, the browser I use mostly has a personal one.
   
5. There is no internet connection sharing.

I did go to the site with IE, however the connection still timed out.

Man, I do hope that I can get this fixed. I havent jacked-in for a couple months now

Windows IP Configuration



        Host Name . . . . . . . . . . . . : tdl-mirmaker

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Mixed

        IP Routing Enabled. . . . . . . . : Yes

        WINS Proxy Enabled. . . . . . . . : No

        DNS Suffix Search List. . . . . . : swwn.net



Ethernet adapter Local Area Connection 2:



        Connection-specific DNS Suffix  . : swwn.net

        Description . . . . . . . . . . . : NVIDIA nForce Networking Controller

        Physical Address. . . . . . . . . : 00-17-31-4A-2C-9E

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 10.0.0.35

        Subnet Mask . . . . . . . . . . . : 255.0.0.0

        Default Gateway . . . . . . . . . : 10.0.0.1

        DHCP Server . . . . . . . . . . . : 172.16.0.1

        DNS Servers . . . . . . . . . . . : 205.171.3.65

                                            205.171.2.65

        Lease Obtained. . . . . . . . . . : Saturday, June 09, 2007 10:53:17 AM

        Lease Expires . . . . . . . . . . : Sunday, June 10, 2007 10:53:17 AM



Tracing route to vector.matrixonline.com [199.108.0.80]

over a maximum of 30 hops:



  1  4294967295 ms     3 ms     3 ms  172.16.0.1

  2     9 ms     9 ms     9 ms  73.107.240.1

  3     9 ms     *        9 ms  68.85.224.133

  4    13 ms    13 ms    15 ms  68.86.182.101

  5    16 ms    15 ms    14 ms  68.86.182.106

  6    10 ms    14 ms    15 ms  68.35.172.50

  7    32 ms    33 ms    34 ms  12.118.225.9

  8    59 ms    61 ms    60 ms  tbr2.dlstx.ip.att.net [12.123.16.102]

  9    57 ms    65 ms    60 ms  tbr2.phmaz.ip.att.net [12.122.10.82]

 10    55 ms    60 ms    62 ms  tbr1.phmaz.ip.att.net [12.122.10.193]

 11    64 ms    60 ms    61 ms  gbr1.sd2ca.ip.att.net [12.122.3.9]

 12    54 ms    57 ms    59 ms  gar1.sd2ca.ip.att.net [12.123.145.161]

 13    63 ms    59 ms    60 ms  12.122.255.30

 14    64 ms    59 ms    59 ms  mdf4-bi8k-1-eth-1-2.san2.attens.net [63.241.0.162]

 15    55 ms    60 ms    58 ms  vl10.sdkoll1sw-1.sonyonline.net [63.241.60.42]

 16    58 ms    59 ms    60 ms  sdkmxo-03-01.thematrixonline.com [199.108.0.80]



Trace complete.



Tracing route to syntax.matrixonline.com [199.108.0.76]

over a maximum of 30 hops:



  1  4294967295 ms     3 ms     3 ms  172.16.0.1

  2     3 ms     9 ms    10 ms  73.107.240.1

  3     4 ms     9 ms     *     68.85.224.133

  4     9 ms    16 ms    13 ms  68.86.182.101

  5     9 ms    15 ms    14 ms  68.86.182.110

  6    16 ms    10 ms    14 ms  68.35.172.50

  7    33 ms    37 ms    39 ms  12.116.151.13

  8    48 ms    43 ms    61 ms  tbr1012801.phmaz.ip.att.net [12.123.206.26]

  9    45 ms    47 ms    47 ms  gbr1.sd2ca.ip.att.net [12.122.3.9]

 10    39 ms    45 ms    45 ms  gar1.sd2ca.ip.att.net [12.123.145.161]

 11    46 ms    46 ms    45 ms  mdf1-gsr12-2-pos-7-0.san2.attens.net [12.122.255.206]

 12    47 ms    47 ms    46 ms  mdf4-bi8k-1-eth-1-2.san2.attens.net [63.241.0.162]

 13    43 ms    46 ms    45 ms  vl10.sdkoll1sw-1.sonyonline.net [63.241.60.42]

 14    46 ms    45 ms    45 ms  sdkmxo-02-01.thematrixonline.com [199.108.0.76]



Trace complete.

lol this seems like a total noob question but how?

I typed tracert thematrixonline.com and got the ping, however I dont know how to make it into a txt file. I typed .txt at the end and it gave me a message that said it could not validate the target.

I just read in the knowledge base that I may have to do some port triggering. How do I do that? My router did not have to be installed or anything, and I have no idea how to do this. The router that I am using is a

PairLink PL2091

It converts the phone line into an ethernet line.

Tracing route to patch.thematrixonline.com [64.37.156.21]

over a maximum of 30 hops:



  1     3 ms  4294967082 ms  4294967082 ms  172.16.0.1

  2  4294967087 ms  4294967088 ms  4294967088 ms  73.107.240.1

  3  4294967088 ms  4294967089 ms  4294967098 ms  68.85.224.133

  4  4294967096 ms  4294967093 ms  4294967094 ms  68.86.182.101

  5  4294967092 ms  4294967092 ms  4294967094 ms  68.86.182.110

  6  4294967095 ms  4294967092 ms  4294967091 ms  68.35.172.66

  7    36 ms  4294967114 ms  4294967116 ms  12.116.151.13

  8  4294967124 ms    47 ms    48 ms  tbr1012801.phmaz.ip.att.net [12.123.206.26]

  9  4294967124 ms  4294967124 ms  4294967124 ms  gbr1.sd2ca.ip.att.net [12.122.3.9]

 10  4294967125 ms  4294967124 ms  4294967127 ms  gar1.sd2ca.ip.att.net [12.123.145.161]

 11  4294967124 ms  4294967125 ms  4294967126 ms  mdf1-gsr12-2-pos-7-0.san2.attens.net [12.122.255.206]

 12  4294967124 ms  4294967124 ms  4294967125 ms  63.241.1.246

 13  4294967125 ms    45 ms  4294967124 ms  vl20.sdkollsw-2.sonyonline.net [63.241.6.50]

 14  4294967123 ms  4294967127 ms  4294967127 ms  vl832.sdtermbr-2.sonyonline.net [64.37.144.89]

 15  4294967125 ms  4294967127 ms  4294967124 ms  vl81.sdtermsw-2.sonyonline.net [64.37.144.149]

 16    46 ms  4294967124 ms  4294967126 ms  vl182.sdt-slb1.sonyonline.net [64.37.144.26]

 17  4294967124 ms    51 ms    48 ms  patch-virt21.station.sony.com [64.37.156.21]



Trace complete.

My WIndows Firewall is turned off completely so I dont think that would be the problem. Plus I added the launcher to the list of exceptions.

Tracing route to patch.thematrixonline.com [64.37.156.21]

over a maximum of 30 hops:



  1  4294967251 ms     3 ms     3 ms  172.16.0.1

  2  4294967259 ms     9 ms    11 ms  73.107.240.1

  3  4294967257 ms     *       60 ms  68.85.224.133

  4  4294967260 ms    21 ms    14 ms  68.86.182.101

  5    22 ms    15 ms    23 ms  68.86.182.110

  6    14 ms    13 ms    17 ms  68.35.172.66

  7  4294967284 ms  4294967289 ms    37 ms  12.116.151.13

  8     1 ms    48 ms    49 ms  tbr1012801.phmaz.ip.att.net [12.123.206.26]

  9  4294967292 ms    97 ms    47 ms  gbr1.sd2ca.ip.att.net [12.122.3.9]

 10  4294967292 ms    47 ms    45 ms  gar1.sd2ca.ip.att.net [12.123.145.161]

 11    47 ms    46 ms    45 ms  mdf1-gsr12-2-pos-7-0.san2.attens.net [12.122.255.206]

 12  4294967293 ms    49 ms    47 ms  63.241.1.246

 13  4294967294 ms  4294967293 ms    53 ms  vl20.sdkollsw-2.sonyonline.net [63.241.6.50]

 14  4294967294 ms    45 ms    49 ms  vl832.sdtermbr-2.sonyonline.net [64.37.144.89]

 15  4294967293 ms    46 ms    45 ms  vl81.sdtermsw-2.sonyonline.net [64.37.144.149]

 16    <1 ms    47 ms    47 ms  vl182.sdt-slb1.sonyonline.net [64.37.144.26]

 17    46 ms    48 ms    51 ms  patch-virt21.station.sony.com [64.37.156.21]



Trace complete.

I got it to work, just needed to adjust my connection settings thanks for your help everyone.