I thought I'd take a moment to let Raijinn know about an issue we often experience here at MxO. Hopefully we can get some constructive feedback and move towards identifying and solving the problem.
Please do not use this thread to let your skeletons out of the closet. Please do not discuss specifics of past CSR actions. Please do not post your opinion of any CSR or MxO staff member. Please do nothing to break the Eula or CoC or ToS or any other group of letters that shouldn't be broken.
The problem goes something like this: A player writes a CCR ticket about another player. This may be for any number of reasons - rivalry, misunderstanding, revenge, religeon, or just plain not knowing what's going on. The CSRs, as part of their job, are required to deal swiftly and firmly with the reported player. Whatever action is taken appears to players to be lacking in judgement, proof, reason, justice, fairness, truth, investigation, or perhaps all of these. Disgruntled players take to the forums in order to post their feelings, opinions or proofs in support of one or another of the people allegedly involved. Spam and flames ensue. Inevitably the thread(s) are locked down by a moderator citing that CSR action may not be discussed in the forums. Many players are left feeling angry, hurt or frustrated at the lack of closure on the subject, which by then matters dearly to them.
It seems to be the view of the community that a significant number of good and decent players have been banned unfairly in this manner at the hands of certain other players. I'm sure some people would like to point fingers, but please, this is not the place to do so. I understand that the CSRs are 'just doing their job', but this problem has cropped up time and again apparently persecuting people who were 'just playing the game'. The community backlash that always happens after these incidents is a major concern to me and, I think, many other players.
So I'm letting you know before it happens, Raijinn. I know all the threads are stored away where you can see them. Dig them up, dust them off, and let us know if you can help.
Once again, please do not post flames, spam, or anything else that you just plain shouldn't in this thread. It's for constructive feedback. Not Pandora's Box.
Please do not use this thread to let your skeletons out of the closet. Please do not discuss specifics of past CSR actions. Please do not post your opinion of any CSR or MxO staff member. Please do nothing to break the Eula or CoC or ToS or any other group of letters that shouldn't be broken.
The problem goes something like this: A player writes a CCR ticket about another player. This may be for any number of reasons - rivalry, misunderstanding, revenge, religeon, or just plain not knowing what's going on. The CSRs, as part of their job, are required to deal swiftly and firmly with the reported player. Whatever action is taken appears to players to be lacking in judgement, proof, reason, justice, fairness, truth, investigation, or perhaps all of these. Disgruntled players take to the forums in order to post their feelings, opinions or proofs in support of one or another of the people allegedly involved. Spam and flames ensue. Inevitably the thread(s) are locked down by a moderator citing that CSR action may not be discussed in the forums. Many players are left feeling angry, hurt or frustrated at the lack of closure on the subject, which by then matters dearly to them.
It seems to be the view of the community that a significant number of good and decent players have been banned unfairly in this manner at the hands of certain other players. I'm sure some people would like to point fingers, but please, this is not the place to do so. I understand that the CSRs are 'just doing their job', but this problem has cropped up time and again apparently persecuting people who were 'just playing the game'. The community backlash that always happens after these incidents is a major concern to me and, I think, many other players.
So I'm letting you know before it happens, Raijinn. I know all the threads are stored away where you can see them. Dig them up, dust them off, and let us know if you can help.
Once again, please do not post flames, spam, or anything else that you just plain shouldn't in this thread. It's for constructive feedback. Not Pandora's Box.
