Beta Hyper Jump - New Mission to Claim the Ability

Dear all,

can I ask you if you actually know what is this man talking about?

To give you a background, I am an ongoing discussion with SOE Customer Service in relation of an unused pre-order key code.

In short the answer is: You lost your chance now it is too late even if you have a copy of the game that was pre-ordered and the key was never used.

While I do not like it, I can accept it but what they said is confusing to me:

Response (TSR Richard M.) 03/05/2007 01:35 PM 

The hyperjump was a beta claim a long time ago and is no longer accessible. You can, however, obtain a hyperjump through a mission in the game. You might want to check our forums to see how other players may have obtained theirs.

If you have any further questions, please don't hesitate to ask.

Best regards,

Richard

Am I missing something or are they losing the plot?

Thank you,

Shayel

Thank you all for the comments, however I do not think Rarebit will say anything, what can they say after all?

I guess I wait for the next reply of one of the TSR and see how this goes, however it's nice to know that I am not losing the plot.

Shayel

To say a few positive words, I finally manage to get it escalated to GMs and GM Chrol was polite and explained in a professional way that is no longer happening, she/he even tried to help with a suggestion.

I mean, the case is not close as I have a number of things that I replayed that I feel need to be answered before I gave up but, that person, at least, made me feel I was dealing with a professional.

And we will see what is next...

Latest Update 10 MAR 07:

I can certainly understand your frustration with not being allowed to claim your pre-order item however as the previous GM has already mentioned, this was an offer that was put in place by Monolith and Warner Brothers who originally released The Matrix Online.  At the time Sony Online Entertainment purchased MXO it was made public on approximately Aug 15, 2005 that the transition of MXO to Sony Online Entertainment would be completed at the end of Sept 2005 and that all pre-order claims must be submitted before this date while Monolith was still in control of the game.  

I'm very sorry that you were not able to submit your request before then however the pre-order items were never transferred to Sony Online nor did we receive a list of players who participated in the MXO Beta Program.  Again, as GM Chrol has already mentioned we (SOE) do not have any beta items nor do we plan on offering these items in the future. Unfortunately we will not be able to grant you an item that has never offered by Sony Online Entertainment.

Oh well, I guess, for what is worhted I got an explenation instead of  a sorry no can do.

Shayel