Can't Log in for Patch

Just re-installed and i cant log in for patch as it doesnt get by the

Launch Version:
Client Version:

It stops at that

Am i missing something???

That looks like a firewall problem.

Do you have a firewall and if so is it configured to allow Launcher.exe and Matrix.exe full access to the internet?

Jeffers

A firewall still wouldn't stop it loading the Username and Password part would it?

It checks the launcher version before it allows you to log in to make sure you've got the most upto date launcher, so it does I'm afraid.

Jeffers

Ok well i dont have one but i might have some stupid default one so im going to download ZoneAlarm now see if it works

Thanks man.

It still didn't work!, The Accept button light is red, i have a firewall and everything accepted it all, no reason why it shouldn't work so why doesn't it!

I also have that stupid IE pop up with

Do you have a WB Login?

Which i do....

Er Stupid Question Butt is a fire wall actually needed when ur playing a game ? I mean ur not surfing the net so u cant exactly get attacked by something... Im probably waaay off and in fact disabling ur Fire wall would b worse than having none >.<

Yeah, Well i accepted through anyways, but it still dont work somehow? heres a screen of it...............

It says US when im from UK?
This is my home PC:


OS Name    Microsoft Windows XP Professional
Version    5.1.2600 Service Pack 2 Build 2600
OS Manufacturer    Microsoft Corporation
System Name    LUKE-B1B46FEE07
System Manufacturer    To Be Filled By O.E.M.
System Model    To Be Filled By O.E.M.
System Type    X86-based PC
Processor    x86 Family 15 Model 95 Stepping 2 AuthenticAMD ~2210 Mhz
BIOS Version/Date    American Megatrends Inc. P1.40, 23/08/2006
SMBIOS Version    2.4
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-215"
User Name    LUKE-B1B46FEE07\Tomo
Time Zone    GMT Standard Time
Total Physical Memory    1,024.00 MB
Available Physical Memory    587.58 MB
Total Virtual Memory    2.00 GB
Available Virtual Memory    1.96 GB
Page File Space    2.40 GB
Page File    C:\pagefile.sys

You'll need to split the info up across multiple posts.

Jeffers

Channel 2    Standard floppy disk controller    OK
Channel 3    ECP Printer Port (LPT1)    OK
Channel 4    Direct memory access controller    OK



IRQ 0    System timer    OK
IRQ 1    Standard 101/102-Key or Microsoft Natural PS/2 Keyboard    OK
IRQ 4    Communications Port (COM1)    OK
IRQ 6    Standard floppy disk controller    OK
IRQ 8    System CMOS/real time clock    OK
IRQ 9    Microsoft ACPI-Compliant System    OK
IRQ 12    Microsoft PS/2 Mouse    OK
IRQ 13    Numeric data processor    OK
IRQ 14    NVIDIA nForce3 250 Parallel ATA Controller (v2.6)    OK
IRQ 15    NVIDIA nForce3 250 Parallel ATA Controller (v2.6)    OK
IRQ 17    RADEON 9600 SERIES       OK
IRQ 20    Standard OpenHCD USB Host Controller    OK
IRQ 20    NVIDIA nForce3 250 Serial ATA Controller (v2.6)    OK
IRQ 21    Standard OpenHCD USB Host Controller    OK
IRQ 21    NVIDIA Network Bus Enumerator    OK
IRQ 22    Standard Enhanced PCI to USB Host Controller    OK

Memory

0xFEC00000-0xFEC00FFF    Motherboard resources    OK
0xFEE00000-0xFEEFFFFF    Motherboard resources    OK
0xFF380000-0xFFFFFFFF    Motherboard resources    OK
0xFEBFF000-0xFEBFFFFF    Standard OpenHCD USB Host Controller    OK
0xFEBFE000-0xFEBFEFFF    Standard OpenHCD USB Host Controller    OK
0xFEBFDC00-0xFEBFDCFF    Standard Enhanced PCI to USB Host Controller    OK
0xFEBFC000-0xFEBFCFFF    NVIDIA Network Bus Enumerator    OK
0xFEA00000-0xFEAFFFFF    NVIDIA nForce3 250 AGP Host to PCI Bridge    OK
0xB6900000-0xF68FFFFF    NVIDIA nForce3 250 AGP Host to PCI Bridge    OK
0xF8000000-0xFBFFFFFF    NVIDIA nForce3 250 AGP Host to PCI Bridge    OK
0xE0000000-0xEFFFFFFF    RADEON 9600 SERIES       OK
0xFEAF0000-0xFEAFFFFF    RADEON 9600 SERIES       OK
0xD0000000-0xDFFFFFFF    RADEON 9600 SERIES - Secondary     OK
0xFEAE0000-0xFEAEFFFF    RADEON 9600 SERIES - Secondary     OK
0x0000-0x9FFFF    System board    OK
0xA0000-0xBFFFF    PCI bus    OK
0xA0000-0xBFFFF    NVIDIA nForce3 250 AGP Host to PCI Bridge    OK
0xA0000-0xBFFFF    RADEON 9600 SERIES       OK
0xC0000-0xCFFFF    System board    OK
0xD0000-0xDFFFF    PCI bus    OK
0xE0000-0xFFFFF    System board    OK
0x100000-0x3FFFFFFF    System board    OK
0x40000000-0xFFFFFFFF    PCI bus    OK

Startup programs
ATI CATALYST System Tray    c:\progra~1\atitec~1\ati.ace\cli.exe systemtray    All Users    Common Startup
ATICCC    "c:\program files\ati technologies\ati.ace\cli.exe" runtime    All Users    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AVG7_CC    c:\progra~1\grisoft\avgfre~1\avgcc.exe /startup    All Users    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AVG7_Run    c:\progra~1\grisoft\avgfre~1\avgw.exe /runonce    NT AUTHORITY\SYSTEM    HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AVG7_Run    c:\progra~1\grisoft\avgfre~1\avgw.exe /runonce    NT AUTHORITY\LOCAL SERVICE    HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AVG7_Run    c:\progra~1\grisoft\avgfre~1\avgw.exe /runonce    NT AUTHORITY\NETWORK SERVICE    HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AVG7_Run    c:\progra~1\grisoft\avgfre~1\avgw.exe /runonce    .DEFAULT    HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Karoo    karoo.lnk    LUKE-B1B46FEE07\Tomo    Startup
LimeWire On Startup    limewire on startup.lnk    LUKE-B1B46FEE07\Tomo    Startup
Skype    "c:\program files\skype\phone\skype.exe" /nosplash /minimized    LUKE-B1B46FEE07\Tomo    HKU\S-1-5-21-1060284298-963894560-725345543-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Steam    "c:\program files\steam\steam.exe" -silent    LUKE-B1B46FEE07\Tomo    HKU\S-1-5-21-1060284298-963894560-725345543-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SunJavaUpdateSched    c:\program files\java\jre1.5.0_03\bin\jusched.exe    All Users    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
WinampAgent    c:\program files\winamp\winampa.exe    All Users    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Xfire    xfire.lnk    LUKE-B1B46FEE07\Tomo    Startup
Zone Labs Client    "c:\program files\zone labs\zonealarm\zlclient.exe"    All Users    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
ctfmon.exe    c:\windows\system32\ctfmon.exe    LUKE-B1B46FEE07\Tomo    HKU\S-1-5-21-1060284298-963894560-725345543-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
desktop    desktop.ini    NT AUTHORITY\SYSTEM    Startup
desktop    desktop.ini    LUKE-B1B46FEE07\Tomo    Startup
desktop    desktop.ini    .DEFAULT    Startup
desktop    desktop.ini    All Users    Common Startup

9mmfu wrote:

If you have a useropts.cfg file Tiango try removing it and then try patching. When the launcher stalls after displaying the Server/Client versions usually its because its having trouble talking with the patch or authentication server if I am recalling the process correctly

You mean in my MxO Folder right? if so then yeah i haven't got any useropts.cfg files

Is Internet Explorer set to work offline because that could be causing the problem?

To double check, load up Internet Explorer, then click on file and make sure that there isn't a tick next to Work Offline. If using IE7, click on the Tools button and check under there.

Jeffers

Nope it doesn't It's working online,

This is really anoying, maybe i should try downloading the client?

Still need help

I know this is unsafe (very), but have you tried temp disabling your firewall to see if it will allow it to connect.

DA

Tiango wrote:

Just re-installed and i cant log in for patch as it doesnt get by the

Launch Version:
Client Version:

It stops at that

Am i missing something???

How did you reinstall and why?

I re-formatted, so it went to re-install using CD-ROM,

Does having a router affect me in anyway?

The router could have an inbuilt firewall.

What type of router is it?

Jeffers

Erm its a LAN built for Wireless, i think it has a inbuilt firewall but i dont know how to turn it off

What happens if you go to http://update.thematrixonline.com:7030/ ?

Jeffers

If you are reading this page, you have successfully tested the connection to the station.sony.com patch servers

I posted it in the 1st page didn't i?

Last I checked the average size of the WHOLE file is 4 to 6 MB you posted less than 20KB

And i seriously have to post all that!

i mailed you them phi

Not yet we haven't

Yeah i started out on SOE

No i don't even get to entering my username and password

And the Pop-Up comes up soon as i launch the launcher

also i do the launcher patch ok, its the BIG patch that doesn't work

i dont have an options.cfg or useropts.cfg file in my MxO folder

BREAKING NEWS!!!!




I got this with this error:

20 Mar 19:33:36.781 [P 2912/T 1480]: [MINOR] Patch system error (result code -36):



Requested download byte range could not be satisfied.

hers what i did ... i deleted all my files related to MxO and installed again ... ((worked for me)))

That didn't work

Do you think it's because i get errors on files when installing?, i get 3 or so errors on files and 3 options "retry" "abort" or "Ignore"

Could be, although it is unlikely.

Try downloading from one of the locations I posted in this thread and see if it makes any difference when you install.

Jeffers

I tried that but i get the same errors

This is really stupid all i want to do is play

Did you try this?

Matrix Online]
As the Matrix Online was not built on Sony's Launchpad, the internet install process is different. If you have trouble with the steps below, please visit the Matrix Online Technical Support forum for additional help.
http://mxoboards.station.sony.com/m....id=techsupport

If you would like to try patching the entire game from the patch program, please follow these steps.

1. Download the Matrix_Install.zip file to your Desktop.
2. Create a new folder for your Matrix Online game to be installed into:
A. Double-click on My Computer
B. Double-click on Local Disk (C) (You may need to click on "Show the contents of this disk"
C. Double-click on Program Files (You may need to click on "Show the contents of this folder"
D. Click on FILE-->New-->Folder (at the top of the window) and name the folder Matrix Online.
3. Now double-click on the Matrix Install.exe file on your Desktop to open it.
4. Click on the Edit menu at the top of the window, and choose Select All.
5. Click the Edit menu again, and choose Copy.
6. Now switch to the MXO directory you created, and choose Edit->Paste.
7. Right-click on Launcher.exe and choose Send To->Desktop (Create Shortcut).
8. Close all open windows, and then double click on the Shortcut to launcher.exe to start The Matrix Online.

Choose to do a Full System Check from both the End User License Agreement screen, and from the Username/Password screen. This will allow you to download the entire game from the patch servers.