DESPERATE NEED OF HELP - Crashing Problem

Hi. I have just recently bought the game. The problem is, it installed fine, all was running perfectly, but during the tutorial, I get to the same point and the game crashes every time. I go through the part where you give the key to the woman in the red dress and then get taken to a room where I must calibrate  some abilities. Once I have done that and then added an ability to my hotbar, I am told by the operator to go to 'the dojo' where I will do some combat training, but to get there I must use the television set. once I double click on the tv, the game just closes itself and the crash reporter opens. When I try to reload the game, I have to start right from the beginning of the tutorial again and the same thing happens when I reach that point. Someone please help if possible!