Problems with character creation

#12400006139 10/31/2005 18:35:22 Problems with character creation

I'm new to MxO so please excuse me for sounding slightly stupid SMILEY

I don't know if everyone has had the same problem but creating an account for this game was not easy. It has taken me over two hours just to come up whit a station name. Then after another hour of game download and patch updating, the darn thing won't go passed the creat a character. Is this a current or old issue, do I need to reinstall the game? I doubt that its my computer, but one never knows. Please help.

Thanks.

#12400006169 11/01/2005 16:35:44 Re: Problems with character creation

Boriqua,

What happens when you try to go past character creation, can you give me any specifics?

Bill Corning
Senior Technical Support Representative
Sony Online Entertainment
PHONE SUPPORT available Monday through Friday, 10am - 7pmPST at (858)537-0898

Live Technical Chat with our CSR's Monday through Friday 10am - 7pm PST.
You may search our Technical Knowledge Base at any time to access the full library of our support solutions.

#12400006177 11/01/2005 17:31:08 Re: Problems with character creation

What happens is; after I enter my name and password patch takes me to the system update, once that is complete I pres CONTINUE, I then select a server (Have try then all) after that I'm supposed to go to CREAT a character and that is when nothing happens. Is like I lose connnection. I don't get any blue screen, nor do I crash. At first I though it was my Firewall, but I've fixed the access to MxO and it shouldn't be a problem. My internet connection is working fine.

I did go once in to the character creation and was able to select hair, body, tatoo etc; but was not able to give it a Handle. After several tries I gave up and closed the game, looged off. That was only once since Monday. I haven't been able to get there again.

#12400006178 11/01/2005 17:40:14 Re: Problems with character creation

Boriqua,

It does sound like the client is lagged behind the server. Is there anything running in your background? Any security programs perhaps?

Bill Corning
Senior Technical Support Representative
Sony Online Entertainment
PHONE SUPPORT available Monday through Friday, 10am - 7pmPST at (858)537-0898

Live Technical Chat with our CSR's Monday through Friday 10am - 7pm PST.
You may search our Technical Knowledge Base at any time to access the full library of our support solutions.

#12400006180 11/01/2005 17:43:16 Re: Problems with character creation

Only Nortoin AntiVirus and Norton Internet Security.

#12400006181 11/01/2005 17:57:09 Re: Problems with character creation

Make sure that both are allowing full access to MXO. If already done, I'd ask you to disable both and try running the game.

Let me know.

Bill Corning
Senior Technical Support Representative
Sony Online Entertainment
PHONE SUPPORT available Monday through Friday, 10am - 7pmPST at (858)537-0898

Live Technical Chat with our CSR's Monday through Friday 10am - 7pm PST.
You may search our Technical Knowledge Base at any time to access the full library of our support solutions.

#12400006186 11/01/2005 18:14:44 Re: Problems with character creation

I disabled both of them and nothing. Same status.

#12400006188 11/01/2005 19:41:12 Re: Problems with character creation

I finally made it in. After I disable Norton Internet Security and AntiVirus I realized that it was another program that was still running, and prevented the connection. Thanks for the help.

Many, many thanks TSR-BILL:smileyvery-happy:

#12400006189 11/02/2005 06:15:56 Re: Problems with character creation

I don't understand, I'm back to square 1 again. Having the same issues as before. The server connectoin won't come up. I have a character but I can't play it. Please help? This is really upseting. If nothing can be done I hope I can get a refund because I've spend more time dealing with issues than actually playing, and I payed to play not to fix bugs. It's really disapointing.

#12400006191 11/02/2005 09:24:28 Re: Problems with character creation

What was the other program you disabled before which allowed you to create your character?

Do you have a router?

Have you told Norton Internet Security to allow connections to MxO on all ports?

Jeffers

#12400006192 11/02/2005 10:48:43 Re: Problems with character creation

Jeffers is on the right track. If disabling did help you with the issue you need to be sure your security programs are allowing full access to MXO.

Bill Corning
Senior Technical Support Representative
Sony Online Entertainment
PHONE SUPPORT available Monday through Friday, 10am - 7pmPST at (858)537-0898

Live Technical Chat with our CSR's Monday through Friday 10am - 7pm PST.
You may search our Technical Knowledge Base at any time to access the full library of our support solutions.

#12400006194 11/02/2005 11:02:35 Re: Problems with character creation

I don't remember the name of the program, Jeffers, TSR-Bill. But I deleted it and I have disable Norton's Antivirus and Firewall. It should work if that is the problem. I am totally at a lost here. I can't figure this one out and unfortunately by the time the weekend comes, there won't be any customer support to help me. This is really a conundrum. I would like to get this issue fixed before the weekend.

Also I submitted an email at the KNOWLEDGE BASE/EMAIL SUPPORT with all my details including System Information and DXDIAG report but I haven’t received any feedback. Does anyone know the time period a customer has to wait to get a response?

#12400006195 11/02/2005 11:05:00 Re: Problems with character creation

Should be within a day, but if you can, post the system info here.

Bill Corning
Senior Technical Support Representative
Sony Online Entertainment
PHONE SUPPORT available Monday through Friday, 10am - 7pmPST at (858)537-0898

Live Technical Chat with our CSR's Monday through Friday 10am - 7pm PST.
You may search our Technical Knowledge Base at any time to access the full library of our support solutions.

#12400006196 11/02/2005 11:18:49 Re: Problems with character creation

TSR-Bill

Could I email you the information instead? I'm a bit standoffish at posting my comps details on a public forum. I think you can understand.

#12400006197 11/02/2005 11:32:21 Re: Problems with character creation

This is what I have.

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation

System Manufacturer Dell Computer Corporation
System Model Dimension 4600i
System Type X86-based PC
Processor x86 Family 15 Model 3 Stepping 4 GenuineIntel ~2793 Mhz
Processor x86 Family 15 Model 3 Stepping 4 GenuineIntel ~2793 Mhz
BIOS Version/Date Dell Computer Corporation A10, 17/05/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-215 SMILEY

"

Time Zone Eastern Standard Time
Total Physical Memory 1.536,00 MB
Available Physical Memory 984,09 MB
Total Virtual Memory 2,00 GB
Available Virtual Memory 1,92 GB
Page File Space 3,80 GB
Page File C:\pagefile.sys