New Support Interface Not Showing Existing Tickets
7 posts · 2005-10-04 02:45:04 to 2005-10-11 16:35:26
#1240000525010/04/2005 02:45:04New Support Interface Not Showing Existing Tickets
Just like the title says, when I go into the section of the new Support
Request Interface where there should be a list of pending tickets, I
see none. Comments, needs?
#1240000527110/04/2005 08:31:29Re: New Support Interface Not Showing Existing Tickets
I take it your talking about the old system that you had to use a email address and all that stuff? You wont see those tickets anymore because this new system is different from the old one in a way, this new one is linked to your account and the old one you could make an account anytime you wanted to. The only downside I see with this new system is the fact that you can only have one ticket at a time not cool.
#1240000527310/04/2005 08:36:32Re: New Support Interface Not Showing Existing Tickets
Oh no, I mean tickets I've submitted SINCE the new system was
implemented aren't showing either, and there is no longer a way to
check them online outside the game....soooo....
#1240000527710/04/2005 08:49:22Re: New Support Interface Not Showing Existing Tickets
ahhh, well now that makes it more clearer Then I guess i dont have an answer for that
#1240000540110/06/2005 14:46:06Re: New Support Interface Not Showing Existing Tickets
Trikraft,
Tickets should be answered and should show, are you sure you didn't submit a /bug report?
Regards, Joel "Raijinn" Sasaki
Temet Nosce
#1240000546710/08/2005 21:25:15Re: New Support Interface Not Showing Existing Tickets
They are showing now Joel, it seems to have fixed itself.
#1240000552710/11/2005 16:35:26Re: New Support Interface Not Showing Existing Tickets
Hello,
Adding on to that. If anyone else can't see their ticket listed, make sure that they have switched the CS request from a bug to a ticket. It defaults to bug, unfortunately. So you manually have to switch it.