Corporate Structure of the Matrix Online

Message Edited by Freak3r on 01-19-200604:45 PM arg spelling

Message Edited by Freak3r on 01-19-200604:47 PM

Yeah, my Starbucks latte was a little cold this morning. PUT MR STARBUCK ON THE LINE NOW!!!

Me: Hello Mr. Starbuck

Mr. Starbuck: Yes may I help you...

Me: Ya, my latte was cold **bleep**

Mr. Starbuck:: We will be sending 2 Swedish women to your place tonight with a  check for 1 billion. Please accept my apology.

Me: I'll think about it...

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Freiheit wrote:

Yeah, my Starbucks latte was a little cold this morning. PUT MR STARBUCK ON THE LINE NOW!!!

Me: Hello Mr. Starbuck

Mr. Starbuck: Yes may I help you...

Me: Ya, my latte was cold **bleep**

Mr. Starbuck:: We will be sending 2 Swedish women to your place tonight with a  check for 1 billion. Please accept my apology.

Me: I'll think about it...

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In no way was Freak3r referring to contacting "Mr. MxO." However he has a valid question.  With your latte example, if you received a cold latte you would no doubt complain to whoever made it, if they said "Mr. Customer! Thanks for paying $3.95 for the latte. Sorry, but this case is considered closed." You would more than likely demand to speak to their supervisor, if that was not possible you would move up to the next in the chain of command, get phone numbers of who to call and report the *CENSORED*hat *CENSORED* that said that to you.

I'm guessing your sarcastic post was your way of indirectly saying "Your issues are useless so *CENSORED*, you want them to wipe your *CENSORED* with silk?"

This is an extremely valid question and I would hope that someone can uncover the answer. As I will surely make a call.

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Freak3r wrote:

Since there seems to be a lack of communication and knowledge about who to contact when something is perceived to be amiss within the Matrix Online game, isn't it time we all officially know the exact corporate structure of this game and company.

Um...No.

A few examples, if people believe the head of the csr's made a mistake, shouldn't we be able to contact that person's supervisor / boss.

Um...No.

 If a person feels the forum moderators are not living up their respective responsabilities,(relax mods, just an example =) ,) and so on, shouldnt we know who to contact in these situations when customer support just will not do.

I guess you never heard of the concept of overworked and underpaid?  Like before, Um..No.

 After all, those in support may not have the ability to handle a situation properly when it deals with something internal to the company.

What are you going to do turn the company inside out?  Friggin' CSRs are getting bashed because one made a mistake when I'm sure several people were cheating.

 So my question is, what is the structure of those working on and around the game up to the head of SOE entertainment if needed to explain this structure properly?
 Who is boss of who and who does each report to?
 Do any of the supervisors view abuse reports,( how often,) or visit these forums to make sure the customers are satified with the product they are paying for?
Are we able to contact certain bosses or supervisors when needed?

Basicly, what is the internal structure of those working on and for this game and company.
Thanks.

If you want to know the structure, call up Sony and start asking questions and see how far you get.  Let me just throw some thoughts by you. 

Imagine there's a group datamining.  Some of them are AFK and some of them are mining.  Now, unless I'm amiss, those who may be AFK, but in the crew still get XP and/or Info, right?  Now, if you're a CSR and you read the boards.  You'd know that everyone has been complaining about data mining and really hadn't figured it out.  As an aside, I've had vets tell me that they throw away Tap Node clothing because datamining is useless (**bleep** still hasn't given me any of the clothing I asked for). 

All of a sudden, a good deal the vet sigs have data mining on them.  Then, you find out that there's an exploit and the vets have been Zerging the exploit for at least two weeks (when the datamining sigs became popular).

You're head CSR...It's your job to fix the situation.  You click on your monitor and there's a crew sitting right on the area where the exploit is...what do you do?

You know, I wasn't there. But, complaining after you get busted, is just dumb.  The beautiful thing is the same people who are now complaining were the imfamous brown-nosers.  You gotta love that.  Be smart, don't jump on this bandwagon.

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RainKingX wrote:

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All of a sudden, a good deal the vet sigs have data mining on them.  Then, you find out that there's an exploit and the vets have been Zerging the exploit for at least two weeks (when the datamining sigs became popular).

You're head CSR...It's your job to fix the situation.  You click on your monitor and there's a crew sitting right on the area where the exploit is...what do you do?

You know, I wasn't there. But, complaining after you get busted, is just dumb.  The beautiful thing is the same people who are now complaining were the imfamous brown-nosers.  You gotta love that.  Be smart, don't jump on this bandwagon.

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1) have you read the screen shots/emails from the people "cheating?"

2) It wasn't told to anyone that the node was an exploit until the CSR was on scene and immediately starting throwing bans. (less than 5 seconds of warning)

3) Complaining about people complaining that they were mistreated and disrespected by the only person we currently have the capability to complain to (CSRs), is just dumb. The beautiful thing is the same people who are now complaining about the people that are complaining have no knowledge of the situation and are talking out their *CENSORED*. You gotta love that. Be smart, get your facts straight first before you jump on the bandwagon.

the poinrs on the data miner bug have been beet to death.  The abuse of power that gets me is when a guy spams mara c till a ccr comes.  The guy asked to go to the white room(the wite room is for punishment not rewarding people for spaming) the ccr takes him there and then brings his faction mates in for a party.  Now that is some abuse of power in my eyes and rewarding someone for doing something wrong.

Death670

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Electrify wrote:

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RainKingX wrote:

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1) have you read the screen shots/emails from the people "cheating?"

Yes.

2) It wasn't told to anyone that the node was an exploit until the CSR was on scene and immediately starting throwing bans. (less than 5 seconds of warning)

This is what you want me to believe:  you've been using the class that no one knew how to use and always complained about, but you just happened to be in the area where there's a neverending stream of info using a macro that pulls down those streams without me even being there.   And, you want me to believe that this was by accident.

3) Complaining about people complaining that they were mistreated and disrespected by the only person we currently have the capability to complain to (CSRs), is just dumb. The beautiful thing is the same people who are now complaining about the people that are complaining have no knowledge of the situation and are talking out their *CENSORED*. You gotta love that. Be smart, get your facts straight first before you jump on the bandwagon.

I'm not complaining about you.  I think this is the biggest joke ever.  I find it to be funny as hell.

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Woreku wrote:
But there are also a number of corrupt people around in the team. Now that has to be fixed.

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RainKingX wrote:

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A few examples, if people believe the head of the csr's made a mistake, shouldn't we be able to contact that person's supervisor / boss.

Um...No.

 If a person feels the forum moderators are not living up their respective responsabilities,(relax mods, just an example =) ,) and so on, shouldnt we know who to contact in these situations when customer support just will not do.

I guess you never heard of the concept of overworked and underpaid?  Like before, Um..No.

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kingcaw wrote:

I'm actually in agreement of us being given some form of structure or at the very least a procedure for escalating complaints/issues.

Where I work, if a member of staff makes a mistake or a customer is dissatisfied with their service, its escalated to their line manager, and then to their manager, and then to me - and if I can't handle it, we have a corpoate complaints department - so there is a very clear ladder of escalation for any issues - as there should be in any self-respecting company who wants to provide at least bog-standard customer service.

Understood, but you work in what I would call a "normal" industry.  The entertainment industry works differently.

I'm fairly against the fact that if you want to complain about a CSR, you have to send in a ticket... to a CSR. Similarly, if you wish to complain about how a thread has been moderated, you send a notice... to a moderator.

Yes, that's because outsiders view things differently from insiders.  The guy could be snorting cocaine on his keyboard (not saying that he is), and then get a bonus for staying there ten days straight.  As funny or sad as you think that is, you can't go by "normal" business practices in entertainment.

There has to be some point where somebody picks up the ball - otherwise the impression being given is that greivances - whether other people think they are unfounded or not - are not taken seriously by those in the position to do something about them.

Let's just say it's a tough industry and you know how in business networking is important.  Well, in entertainment, that's all there is.  So, if the guy got the job, he's got something on someone, best friends with someone, or boinking someone.  In the rare case, he may be the best there was/is at the time and got it on merit.  Anyway, you put it anything short of a lawsuit won't do a thing.

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Message Edited by RogueA on 01-19-200606:05 PM

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RainKingX wrote:

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Electrify wrote:

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RainKingX wrote:

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2) It wasn't told to anyone that the node was an exploit until the CSR was on scene and immediately starting throwing bans. (less than 5 seconds of warning)

This is what you want me to believe:  you've been using the class that no one knew how to use and always complained about, but you just happened to be in the area where there's a neverending stream of info using a macro that pulls down those streams without me even being there.   And, you want me to believe that this was by accident.

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